Technician, IT Support

4 semanas atrás


Rio de Janeiro, Brasil Gildan Activewear Inc Tempo inteiro

Quiénes somos:
Gildan lidera la industria de la mannufactura de prendas de vestir, con un portafolio sólido de marcas, que incluye Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, y Peds®. Hemos perfeccionado el arte de la confección de prendas de vestir de manera respetuosa durante las últimas cuatro décadas y, en los últimos 20 años, hemos implementado iniciativas sostenibles en todo nuestro negocio.

La oportunidad:
Dar soporte técnico de primer nível a los usuarios de Gildan, procesando incidentes y solicitudes de servicio de complejidad media según los procedimientos definidos. Brindar atención telefónica y remota, y asistir a los usuarios en el uso de las herramientas básicas de IT.
- Departamento: IT
- A quién reporta el rol: Jefe de Soporte IT

**Responsabilidades**
- Brindar a los usuarios orientación y asistencia clara en el uso adecuado de los sistemas informáticos, aplicaciones de software y hardware.
- Reconocer y escalar problemas técnicos complejos a los equipos de soporte de Nível 2 o Nível 3 según sea necesario, garantizando una resolución rápida de incidentes de alta prioridad.
- Ayudar en la configuración, instalación y configuración de equipos de TI para nuevos usuarios, asegurando que los sistemas estén correctamente configurados y listos para su uso.
- Mantener y actualizar los inventarios globales de hardware y software de TI, asegurando un seguimiento preciso de los activos y licencias de la empresa.

**Los requisitos**
- Egresado o pasante de último año de carrera de Ingeniería en Sistemas o carrera afín.
- 3 años de experiência laboral (preferiblemente).
- Conocimiento avanzado de Microsoft Office y Sistemas Operativos Windows.

¿Qué hay para ti?:

- Únete a una empresa con gran potencial que cotiza en las bolsas de NYSE y TSX.
- Sé parte de un entorno laboral donde se celebran las conexiones significativas y el trabajo en equipo
- Desde lo local hasta lo internacional, prepárate para trabajar junto a un grupo diverso de colegas
- Aprovecha las mentorías y de oportunidades continuas de desarrollo
- Disfruta de nuestros atractivos paquetes de beneficios

Queremos conocerte mejor Por favor, incluye tus habilidades transferibles y experiência única en tu solicitud para ayudarnos a conocerte mejor.

Agradecemos a todos los solicitantes por su interés; sin embargo, solo aquellas personas seleccionadas para entrevistas serán contactadas.

Sé tal y como eres:
Reconocemos la importancia de la diversidad, equidad e inclusión para crear un entorno laboral colaborativo. Como empleador inclusivo, valoramos todas las características que te hacen único/a y buscamos proporcionar a todas las personas una oportunidad igual de éxito. Porque la equidad y la inclusión importan en Gildan.
- #EncuentraTuMedida_ en Gildan y dale forma al futuro de tu propia carrera.


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