IT Support Technician

3 semanas atrás

Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro
  • Área e especialização profissional: Logística - Transporte
  • Nível hierárquico: Analista
  • Local de trabalho: Rio de Janeiro, RJ
  • Regime de contratação de tipo Efetivo – CLT
  • Jornada Período Integral
  • We are looking an experienced hands on Technical IT Support to join our team. In this role, you will be responsible for of all hardware, software, and services required to support our operations team or project initiatives, including:

  • Your main tasks will be:

  • • Installing and configuring hardware and software for offices in Americas locations as well as maritime fleet in the region
  • • 2nd and 3rd Level desktop and infrastructure support & assigned software issues
  • • Maintain, repair and upgrade IT hardware
  • • Provided technical support to local and roaming users
  • • Assist service desk in hardware and software problem resolution
  • • Manage the end user support team, including desktop support and training functions
  • • Maintain an accurate database of IT equipment and licenses
  • • Participate in regional and global IT project planning and implementation as needed
  • • Participate in planning and budgeting for the end user support function.
  • • Manage relationships and contracts with IT vendors and suppliers to ensure optimal pricing and service.
  • • Oversee the procurement, deployment, and retirement of end user hardware and software.
  • • Assist in supporting and maintaining systems supported by regional IT (e.g., IT on vessels, IP Telephony, Office Connectivity, Mobile Phones, Printers, software streams etc.)
  • • Adhering to IT support procedures, best practices, SOPs and regional IT guidelines
  • • Identify problems which require additional expertise and take appropriate action including referring problems requiring high level support, in a cost effective and timely manner
  • • Keep support documentation for IT processes up to date
  • • Attend and contribute to meetings (where needed) within IT and other departments
  • • Any field work experience of installing wireless equipment (Cisco, Ubiquiti, Meraki), Wi-Fi and 4G equipment, fibre connectivity etc. would be beneficial
  • • Keep up to date with current IT trends


  • Required/Preferred Education:

  • • Bachelor's degree in computer science, IT, or a related field
  • • 5+ years of experience in end user support or IT service desk management
  • • Good command of written and spoken English, and Native Level Portuguese (Mandatory), Good command of written and spoken Spanish ( Not Mandatory)
  • • Strong understanding of end user computing hardware, software, and support services
  • • Experience of Windows 10\11, Office 365, Microsoft Azure, Microsoft Intune and exposure to Cisco Meraki\Ubiquiti preferred
  • • 2nd line support experience preferred
  • • Self Organized, active listening, attention to detail, be Agile, adapt quicky to changes and have good time management skills
  • • Enthusiasm and teamwork a must

  • Training and competencies:

  • • Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
  • • Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
  • • Microsoft office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
  • • Able to do basic setup of mobile devices like iOS devices, Android devices etc.
  • • Keep studying and updating latest technologies; application, hardware (server, network devices, etc.) and business, etc.
  • • High personal drive, approaching tasks with a high level of energy and with a structured and analytical approach to handling assigned tasks
  • • Good communications skills, well-mannered and focused
  • • Ability to multitask, prioritize, manage time and work under pressure.
  • • Thrive on being involved in multiple simultaneous tasks and projects
  • • Preferred: ITIL, Microsoft, Cisco or other IT service management certifications
  • • Maritime Industry IT support experience is a plus
  • • Strong problem identification and solving skill set
  • • Ability to work unsupervised and as part of a small, distributed team
  • • We operate on a 24/7 basis therefore the role holder should be willing to work occasional unsociable hours if r

  • Systems Technician

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Solarig Tempo inteiro

    Solarig is a global leader in energy transition with 20 years of experience in renewable energy solutions, green gases, and sustainable fuels. Our company is committed to innovation and sustainability. We are currently looking for a skilled Systems Technician to join our team. Key Responsibilities: Provide technical support for computer hardware, software,...

  • IT Support Technician Specialist

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    We are seeking an experienced Technical IT Support Specialist to join our team at Talentos Consultoria. In this role, you will be responsible for ensuring the smooth operation of our IT systems and services. Your main tasks will be:Key ResponsibilitiesHardware and Software Support: Install, configure, and maintain hardware and software systems for our...

  • IT Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    Job Title: IT Support TechnicianWe are seeking an experienced IT Support Technician to join our team at Talentos Consultoria. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our IT infrastructure and end-user devices.Key Responsibilities:Install, configure, and maintain hardware and software...

  • IT Onsite Technician

    5 meses atrás

    Rio de Janeiro, Brasil Hemmersbach GmbH & Co. KG Tempo inteiro

    Deliver exceptional customer service to our clients, repairing (laptops, RPOS systems, server, blades etc..) - Brazil - Rio de Janeiro, Brazil - Professionals - Full-time **—** Your Benefits **—****: - Buddy program- Extensive paid training- Extra hours compensation- Flat hierarchies- International environment- Job with purpose- Onboarding...

  • IT Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Talentos Consultoria Tempo inteiro

    pbJob Title:/b IT Support Specialist/ppbJob Summary:/b/ppWe are seeking an experienced IT Support Specialist to join our team at Talentos Consultoria. The ideal candidate will have a strong background in hardware and software support, with a focus on end-user computing./ppbKey Responsibilities:/b/pulliProvide technical support for hardware and software...

  • IT Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Talentos Consultoria. As a key member of our team, you will be responsible for providing top-notch technical support to our operations team and project initiatives.Key ResponsibilitiesInstall and configure hardware and software for offices in Americas locations and maritime...

  • Systems Technician Specialist

    Há 5 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Solarig Tempo inteiro

    Job Title: Systems TechnicianAbout the Role:We are seeking a skilled Systems Technician to join our team at Solarig. As a Systems Technician, you will be responsible for providing technical support for computer hardware, software, and network systems.Key Responsibilities:• Provide technical support for computer hardware, software, and network systems,...

  • IT Support Specialist

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Foxys Computing Services Tempo inteiro

    Job Title: IT Support Technician, On-DemandThe position of **Deskside Technician On-demand (dispatch)** - End User Computing involves performing troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.Key Responsibilities:Provide onsite support to Authorized Users with operational...

  • Support Technician

    3 meses atrás

    Rio de Janeiro, Brasil Marlink Group Tempo inteiro

    About us Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies. Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push...

  • Help Desk Support Specialist

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Park Place Technologies Tempo inteiro

    About This RoleThe Help Desk Technician II is a critical member of our Park Place Technologies team, responsible for delivering exceptional customer service and technical support to our clients. As a Help Desk Technician II, you will provide timely and effective support for IT issues, ensuring that our clients' technology needs are met with the highest level...

  • IT Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil J2L Specialized Recruitment Tempo inteiro

    **Job Summary**We are seeking a highly skilled IT Support Specialist to join our team at J2L Specialized Recruitment. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our IT systems.**Key Responsibilities**Diagnose and resolve hardware, software, and network issues in...

  • IT Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Support SpecialistJob Summary:We are seeking a skilled IT Support Specialist to join our team at Sky Systems, Inc. (SkySys). As an IT Support Specialist, you will be responsible for providing on-site and remote technical support to users, resolving hardware and software issues, and configuring, installing, and updating operating systems,...

  • Technician, IT Support

    4 semanas atrás

    Rio de Janeiro, Brasil Gildan Activewear Inc Tempo inteiro

    Quiénes somos: Gildan lidera la industria de la mannufactura de prendas de vestir, con un portafolio sólido de marcas, que incluye Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, y Peds®. Hemos perfeccionado el arte de la confección de prendas de vestir de manera respetuosa durante las últimas cuatro décadas y, en los últimos 20 años,...

  • Technician, IT Support

    4 semanas atrás

    Rio de Janeiro, Brasil Gildan Activewear Inc Tempo inteiro

    Quiénes somos: Gildan lidera la industria de la mannufactura de prendas de vestir, con un portafolio sólido de marcas, que incluye Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, y Peds®. Hemos perfeccionado el arte de la confección de prendas de vestir de manera respetuosa durante las últimas cuatro décadas y, en los últimos 20 años,...

  • IT Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Park Place Technologies Tempo inteiro

    Park Place Technologies is seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing first-level technical support to end-users, troubleshooting and resolving IT issues, and collaborating with internal teams to ensure seamless service delivery.Key Responsibilities:Provide...

  • Laboratory Technician

    5 meses atrás

    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    **JobName**:Laboratory Technician **JobSummary **:The Laboratory Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Laboratory Technician identifies opportunities to improve service delivery. This person performs quality assurance tests on company products, prepares laboratory reports prior to service delivery at...

  • IT Support Manager

    5 meses atrás

    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:11943**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**ROLE PROFILE** The IT Support Manager is responsible for leading, utilizing, building, and maintaining the team to correctly support and deliver the set objectives that will increase the overall quality and efficiency of the support team.**ROLE CONTRIBUTION** To ensure that the...

  • IT Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil J2L Specialized Recruitment Tempo inteiro

    Main ResponsibilitiesWe are seeking a highly skilled IT Support Specialist to join our team at J2L Specialized Recruitment. The successful candidate will be responsible for providing technical support to our clients, ensuring timely and effective solutions to hardware, software, and network issues.Key Responsibilities:Diagnose and resolve technical issues...

  • IT Support Technician, On-demand

    5 meses atrás

    Rio de Janeiro, Brasil Foxys Computing Services Tempo inteiro

    The position of **Deskside Technician On-demand (dispatch)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users...

  • IT Support Technician, On-demand

    5 meses atrás

    Rio de Janeiro, Brasil Foxys Computing Services Tempo inteiro

    The position of **Deskside Technician On-demand (dispatch)** - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. **Essential duties for the position include, but are not limited to the following**: - Provide onsite support to Authorized Users...