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Technician, IT Support
3 meses atrás
Quiénes somos:
Gildan lidera la industria de la mannufactura de prendas de vestir, con un portafolio sólido de marcas, que incluye Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, y Peds®. Hemos perfeccionado el arte de la confección de prendas de vestir de manera respetuosa durante las últimas cuatro décadas y, en los últimos 20 años, hemos implementado iniciativas sostenibles en todo nuestro negocio.
La oportunidad:
Dar soporte técnico de primer nível a los usuarios de Gildan. Brindar atención telefónica, remota y asistencia en uso de las herramientas de IT básicas a todos los usuarios.
- Departamento: IT
- A quién reporta el rol: Director IT Téxtil y Costura
**Responsabilidades**
- Atender los requerimientos de los usuarios por medio del sistema de manejo de incidentes utilizado por el Helpdesk.
- Contestar todas las llamadas recibidas por el número asignado al Helpdesk y atender los requerimientos hechos por usuarios.
- Análisis primario y recopilación de información para incidentes de aplicaciones (JDE, NAF, etc.)
- Manejar la herramienta de administración de incidentes utilizado por el Helpdesk, para realizar la clasificación de las llamadas/requerimientos y asegurar su correcta distribución a equipos que darán solución.
- Instalar y configurar dispositivos periféricos.
- Realizar mantenimientos preventivos asignados por el Supervisor
**Los requisitos**
- Egresado de carrera de Ingeniería en Sistemas o carrera afín. Como excepción, estudiante de último año con experiência comprobada
- 2 años de experiência laboral (ideal pero no indispensable)
- Habilidad de resolución de problemas
- Flexiblidad y adaptación a ambientes cambiantes.
- Conocimiento avanzado de Microsoft Office y Sistemas Operativos Windows.
¿Qué hay para ti?:
- Únete a una empresa con gran potencial que cotiza en las bolsas de NYSE y TSX.
- Sé parte de un entorno laboral donde se celebran las conexiones significativas y el trabajo en equipo
- Desde lo local hasta lo internacional, prepárate para trabajar junto a un grupo diverso de colegas
- Aprovecha las mentorías y de oportunidades continuas de desarrollo
- Disfruta de nuestros atractivos paquetes de beneficios
Queremos conocerte mejor Por favor, incluye tus habilidades transferibles y experiência única en tu solicitud para ayudarnos a conocerte mejor.
Agradecemos a todos los solicitantes por su interés; sin embargo, solo aquellas personas seleccionadas para entrevistas serán contactadas.
Sé tal y como eres:
Reconocemos la importancia de la diversidad, equidad e inclusión para crear un entorno laboral colaborativo. Como empleador inclusivo, valoramos todas las características que te hacen único/a y buscamos proporcionar a todas las personas una oportunidad igual de éxito. Porque la equidad y la inclusión importan en Gildan.
- #EncuentraTuMedida_ en Gildan y dale forma al futuro de tu propia carrera.
