IT Support Analyst

4 meses atrás

Rio de Janeiro, Brasil Pogust Goodhead Tempo inteiro

**Pogust Goodhead** is a ground-breaking law firm that pursues class actions against the largest companies in the world on behalf of millions of individuals. Founded by Harris Pogust and Tom Goodhead in 2018, Pogust Goodhead is now the leading law firm in the world in its main practice areas and has been described as “the first legal unicorn,” it has raised over $300m in financial backing with work in progress of over $5bn.

**Pogust Goodhead** has offices across the United Kingdom (London, Liverpool, Edinburgh), United States (Philadelphia, Miami, San Diego, New Jersey), Netherlands (Amsterdam), and Brazil (Rio de Janeiro, Sao Paulo, and Brasilia); together with joint ventures with law firms in Germany, South Africa, Australia, and Peru.

**The overall purpose of the role**:
**IT Support Analyst - Hot Desk (Mid-Level)**

**Responsibilities**:

- Provide advanced technical support to internal employees, proactively and accurately resolving software, and network-related issues.
- Identify the origin of software faults, determining whether they stem from code-related problems or other causes, facilitating efficient diagnosis and resolution of issues.
- Manage and monitor the hot desk support system, ensuring all tickets are recorded, prioritized, and resolved within established SLAs.
- Collaborate with the software development team to identify, replicate, and rectify errors and glitches in the in-house software based on SAP.
- Actively participate in system implementation and upgrade projects, ensuring seamless integration with other corporate tools.
- Conduct training sessions and workshops to empower employees in optimizing the usage of available tools and systems.
- Maintain up-to-date technical documentation, creating standardized operating procedures and issue resolution reports.

**Requirements**:

- Bachelor's degree in Information Technology, Computer Science, or related fields.
- Proven experience in technical support and customer service, showcasing strong problem-solving skills.
- Proficiency in programming, with a solid command of [insert relevant programming languages for the company].
- Familiarity with the in-house software based on SAP.
- Desirable knowledge of UX (User Experience) and UI (User Interface) to ensure an intuitive and user-friendly experience.
- Fluency in English is mandatory with excellent verbal and written communication skills, the ability to translate technical terminology into user-friendly language.
- Proactive and self-managed, with a focus on efficient problem-solving.
- Team player, contributing effectively to achieving shared objectives.
- Relevant certifications in the IT field will be considered an advantage.

**Seniority Level: Mid to Senior**

**Personal Attributes: Proactive and self-driven with the ability to work independently.**

**Preferred locations: Rio de Janeiro**

**Benefits**

**POGUST GOODHEAD employee commitment**

At POGUST GOODHEAD we believe in championing personal growth and achievements, but first and foremost, we’re also a team, and a team is strongest when everyone feels that they are supported and valued as individuals.

We know that our team is the heart of POGUST GOODHEAD and that is why we make the following commitment to all our people:

- To be a meritocracy with a fair and transparent pay review process
- To offer opportunities for internal promotion
- To provide everyone with an honest and structured performance review process
- To provide a learning environment that supports its employees in becoming experts in their roles
- To give all POGUST GOODHEAD’s people opportunities to influence and improve how we work

Our commitment to building an inclusive workplace

POGUST GOODHEAD is an equal opportunities employer who believes passionately that our team should represent the diversity of the clients that we support. We are committed to providing a place of work that provides fair and equal career growth and learning opportunities to all its employees. We do not tolerate discrimination within our company, and we celebrate creating a culture offering opportunity for all, regardless of race, culture, gender, age, sexual orientation, socio-economic background, disability, or religious beliefs.

  • Onsite Support Analyst

    4 meses atrás

    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. - **In Junior Level...

  • IT Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Support SpecialistJob Summary:We are seeking a skilled IT Support Specialist to join our team at Sky Systems, Inc. (SkySys). As an IT Support Specialist, you will be responsible for providing on-site and remote technical support to users, resolving hardware and software issues, and configuring, installing, and updating operating systems,...

  • IT Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Talentos Consultoria Tempo inteiro

    pbJob Title:/b IT Support Specialist/ppbJob Summary:/b/ppWe are seeking an experienced IT Support Specialist to join our team at Talentos Consultoria. The ideal candidate will have a strong background in hardware and software support, with a focus on end-user computing./ppbKey Responsibilities:/b/pulliProvide technical support for hardware and software...

  • IT Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Talentos Consultoria. As a key member of our team, you will be responsible for providing top-notch technical support to our operations team and project initiatives.Key ResponsibilitiesInstall and configure hardware and software for offices in Americas locations and maritime...

  • IT Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    Job Title: IT Support TechnicianWe are seeking an experienced IT Support Technician to join our team at Talentos Consultoria. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our IT infrastructure and end-user devices.Key Responsibilities:Install, configure, and maintain hardware and software...

  • IT Support Technician

    3 semanas atrás

    Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    Área e especialização profissional: Logística - Transporte Nível hierárquico: Analista Local de trabalho: Rio de Janeiro, RJ Regime de contratação de tipo Efetivo – CLT Jornada Período Integral We are looking an experienced hands on Technical IT Support to join our team. In this role, you will be responsible for of all hardware, software, and...

  • IT Support Specialist

    4 semanas atrás

    Rio das Ostras, Brasil Fugro Tempo inteiro

    Job Title: IT Applications AnalystJob Summary:We are seeking a highly skilled IT Applications Analyst to join our team at Fugro. As an IT Applications Analyst, you will play a critical role in providing technical support and maintenance for our enterprise and business applications. This includes providing support and maintenance for software applications...

  • IT Support Technician Specialist

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    We are seeking an experienced Technical IT Support Specialist to join our team at Talentos Consultoria. In this role, you will be responsible for ensuring the smooth operation of our IT systems and services. Your main tasks will be:Key ResponsibilitiesHardware and Software Support: Install, configure, and maintain hardware and software systems for our...

  • IT Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil J2L Specialized Recruitment Tempo inteiro

    **Job Summary**We are seeking a highly skilled IT Support Specialist to join our team at J2L Specialized Recruitment. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our IT systems.**Key Responsibilities**Diagnose and resolve hardware, software, and network issues in...

  • It Compliance Sr. Analyst

    3 semanas atrás

    Rio De Janeiro, Brasil VTEX Tempo inteiro

    VTEX is seeking an IT Compliance Sr. Analyst who thrives in a fast-paced, collaborative environment and will be responsible for helping the internal control manager coordinate and maintain our compliance program.ABOUT THE ROLEVTEX is seeking an IT Compliance Sr. Analyst who thrives in a fast-paced, collaborative environment and will be responsible for...

  • IT Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Park Place Technologies Tempo inteiro

    Park Place Technologies is seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing first-level technical support to end-users, troubleshooting and resolving IT issues, and collaborating with internal teams to ensure seamless service delivery.Key Responsibilities:Provide...

  • Senior IT Compliance Analyst

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil VTEX Tempo inteiro

    VTEX seeks an IT Compliance Sr. Analyst to collaborate in a fast-paced environment and assist the internal control manager in maintaining our compliance program.About the Role:The IT Compliance Sr. Analyst will be responsible for coordinating and maintaining our compliance program, working closely with the internal control manager.About the Team:The VTEX...

  • IT Support Manager

    5 meses atrás

    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:11943**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**ROLE PROFILE** The IT Support Manager is responsible for leading, utilizing, building, and maintaining the team to correctly support and deliver the set objectives that will increase the overall quality and efficiency of the support team.**ROLE CONTRIBUTION** To ensure that the...

  • Macaé - IT Analyst

    5 meses atrás

    Rio De Janeiro, Brasil Halliburton Tempo inteiro

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • IT Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil J2L Specialized Recruitment Tempo inteiro

    Main ResponsibilitiesWe are seeking a highly skilled IT Support Specialist to join our team at J2L Specialized Recruitment. The successful candidate will be responsible for providing technical support to our clients, ensuring timely and effective solutions to hardware, software, and network issues.Key Responsibilities:Diagnose and resolve technical issues...

  • IT Support Specialist

    2 meses atrás

    Rio das Ostras, Brasil Fugro Tempo inteiro

    Job Title: IT Applications AnalystJob Summary: We are seeking a highly skilled IT Applications Analyst to join our team at Fugro. The successful candidate will be responsible for providing technical support and maintenance for our Enterprise and Business applications.Key Responsibilities:Manage and resolve reported applications incidents, questions, defects,...

  • IT Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: On-Site and Desktop Support (Level 2) at Sky Systems, Inc. (SkySys)Job Type: 100% Onsite, 40 hrs/weekResponsibilities:Provide on-site and remote technical support to users, ensuring seamless resolution of hardware and software issues.Configure, install, and update operating systems, software, and applications on computers, mobile devices, and...

  • IT Support Specialist

    2 semanas atrás

    Rio das Ostras, Brasil Fugro Tempo inteiro

    Job SummaryOverview: We are seeking a skilled IT Support Specialist to join our team at Fugro. As an IT Support Specialist, you will play a critical role in providing technical support for our Enterprise applications, ensuring seamless operations and optimal performance.Key Responsibilities:Provide technical support and maintenance for Enterprise...

  • IT Support Specialist

    2 meses atrás

    Rio das Ostras, Brasil Fugro Tempo inteiro

    Job OverviewSummary: We are seeking a skilled IT Applications Analyst to join our team at Fugro. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our enterprise applications.Key Responsibilities:Provide technical support and maintenance for our enterprise applications, including troubleshooting,...

  • IT Applications Analyst

    Há 1 mês

    Rio das Ostras, Brasil Fugro Tempo inteiro

    Job Title: IT Applications AnalystJob Summary: We are seeking an experienced IT Applications Analyst to join our team at Fugro. The successful candidate will provide technical support and maintenance for our Enterprise and Business applications, ensuring seamless delivery of software applications that support our administrative and operational functions.Key...