Groceries and Retail Cx Program Manager

3 meses atrás

São Paulo SP, Brasil Uber Tempo inteiro

**About the Role**

At Uber, providing excellent customer support is a core feature of our product experience. As a Groceries and Retail CX Program Manager, you will be responsible for listening to customers and merchants, understanding the root causes of painful experiences, and helping to design solutions to deliver an excellent experience when it matters the most.

You will partner cross-functionally with Operations and Product teams, regionally and globally, to design and implement top-in-class support solutions. You will work closely with the support operation and will be accountable for delivering our support services through agents and technology.

We seek a steadfast customer advocate who is an excellent relationship builder, project manager, and process optimizer.
- Define and implement key portions of the support strategy in the region
- Build and improve current processes according to business priorities and identified opportunities
- Help implement a portfolio of new support solutions collaborating strongly with our global partners
- Help Uber continue to build a strong customer-centric culture. Be the internal voice of the customer
- Provide insights from customer interactions to partners to influence and facilitate decisions
- Strengthen CommOps relationships with Ops, Product, and Global partners to prioritize efforts aligned with Company needs (long-term view)

**Basic Qualifications**
- Immediate availability to live in Mexico City or São Paulo
- Conversational English
- Excel Proficiency
- 5+ years of experience in Project or Program Management: Managing multiple moving parts with resource constraints
- Analytical Skills: Being able to correlate numbers with root-cause analysis and process improvement implementation
- Excellent critical thinking and problem-solving: Ability to build and optimize support processes in a practical manner
- Functional expertise: Possessing breadth of knowledge of across Ops dynamics, metrics, best practices, and processes at team's disposal for driving business outcomes
- Excellent communication skills: Ability to create and present decks to senior audiences, develop written communication pieces to engage stakeholders, and influence decision-making in a global first environment
- Excellent execution and high standards: You are someone who finishes what they start and keeps iterating until a process works flawlessly almost every time
- Customer focus: Have a genuine passion for our drivers and riders and want to be a force for positive change in their touch points with Uber

**Preferred Qualifications**
- High-growth operations experience
- Customer-support experience
- Six Sigma and/or Project Management certifications
- Previous experience in consultancy, operations, or in a fast-paced professional environment
- SQL

  • Senior Retail Manager, Retail Consumables

    3 meses atrás

    São Paulo, SP, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Senior Retail Manager

    4 semanas atrás

    São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    - Team management experience; - Account management, project or program management or buying experience; - Experience with vendor negotiations, pricing and promotion or inventory management; - Master's degree; - Knowledge of Microsoft Access or SQL; - Experience using data to influence business decisions; - Experience driving internal cross-team...

  • Senior Retail Manager

    4 semanas atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Amazon Brazil is looking for a dynamic Senior Retail Manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms, and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms improvements, which includes analysis and projections,...

  • Retail Manager

    2 meses atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Amazon Brazil is looking for a dynamic Retail Manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions .You will work with Brazilian and global vendors to drive all aspects of terms improvements, which includes analysis and projections, as well...

  • Senior Retail Manager

    4 semanas atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Amazon Brazil is looking for a dynamic Senior Retail Manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms improvements, which includes analysis and projections,...

  • Retail Manager

    2 meses atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Amazon Brazil is looking for a dynamic Retail Manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms, and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms improvements, which includes analysis and projections, as...

  • Retail Manager Personal Care Appliances, Amazon

    3 meses atrás

    São Paulo, SP, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Senior Retail Manager, Consumables

    5 meses atrás

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    5+ years of with Excel experience - 5+ years of account management, project or program management or buying experience - Bachelor's degree, or 5+ years of professional or military experience - Knowledge of Microsoft Access or SQL - Experience using data to influence business decisions - Experience driving internal cross-team collaboration - Experience with...

  • Latam Ef Cx Manager, Latam Ef Cx Manager

    6 meses atrás

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    1+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce LatAm EF CX Manager - responsible for driving External Fulfillment CX initiatives in order to increase adoption and awareness of the program seeking for the best customer experience. Sao...

  • Retail Manager

    2 meses atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Amazon Brazil is looking for a dynamic Retail Manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms improvements, which includes analysis and projections, as well...

  • Retail Manager

    2 meses atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Amazon Brazil is looking for a dynamic Retail Manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms, and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms improvements, which includes analysis and projections, as...

  • Retail Training and Development Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Puma Tempo inteiro

    About the Role:We are seeking a skilled Retail Training and Development Specialist to join our team. As a key member of our training team, you will be responsible for designing and delivering training programs to enhance the skills and knowledge of our retail teams.Responsibilities:Develop and implement training programs to meet the needs of our retail...

  • Consumer Electronics Senior Retail Manager

    2 meses atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Consumer Electronics Senior Retail ManagerAmazon Brazil is looking for a dynamic Senior Retail Manager to play an important role within the Consumer Electronics team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms...

  • Retail Manager

    6 meses atrás

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Account management, project or program management or buying experience; - Experience with vendor negotiations, pricing and promotion or inventory management; - Master's degree; - Knowledge of Microsoft Access or SQL; - Experience using data to influence business decisions; - Experience driving internal cross-team collaboration; - Experience with business...

  • Consumer Electronics Senior Retail Manager

    2 meses atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Consumer Electronics Senior Retail ManagerAmazon Brazil is looking for a dynamic Senior Retail Manager to play an important role within the Consumer Electronics team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms...

  • Consumer Electronics Senior Retail Manager

    3 meses atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Consumer Electronics Senior Retail ManagerAmazon Brazil is looking for a dynamic Senior Retail Manager to play an important role within the Consumer Electronics team by adding selection, analyzing business data, driving vendor performance, negotiating terms, and handling promotions. You will work with Brazilian and global vendors to drive all aspects of...

  • Vendor Manager Sports, Retail

    3 semanas atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Amazon Brazil is looking for a dynamic Retail Manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms, and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms improvements, including analysis and projections, as well as...

  • Senior Retail Manager

    4 semanas atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Amazon Brazil is looking for a dynamic Senior Retail Manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms improvements, which includes analysis and projections,...

  • Vendor Manager, Amazon Retail

    6 meses atrás

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese; - Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing; - Abilities in cost management and defining business strategy; - Strong analytical abilities and analytical skills; -...

  • Retail Manager Personal Care Appliances, Amazon Retail Consumables

    3 semanas atrás

    São Paulo, Brasil Amazon Tempo inteiro

    Retail Manager Personal Care Appliances, Amazon Retail ConsumablesAmazon Brazil is looking for a dynamic Retail manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. You will work with Brazilian and global vendors to drive all aspects of...