Client Operations Executive

3 semanas atrás

Sao Paulo, Brasil Hotelbeds Tempo inteiro

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
The main purpose of the role is to assist clients (TTOO, Travel Agencies, and final customers) with any requirement, contact with suppliers, and managing bookings according to Operations Department standards and processes, in order to cover and solve the needs of the clients in the most efficient way.

This role is responsible for assisting clients (Hotelbeds, Bedsonline) on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines/quality guidelines/protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction

ACCOUNTABILITIES- Enthusiastically engaging each caller and representing Hotelbeds in a highly professional manner- Successfully and accurately answering client questions and providing appropriate additional information- Capturing accurate and legible documentation on all call activity in the Back Office system as required-
- Monitor bookings for processing of reservations, special requests, amendments, and cancellations- Escalate issues in accordance with Contact Center guidelines when necessary- Consistently maintaining departmental standards for quality- Achieving defined Service Level Agreements and Key Performance Indicator goals- Responsible to meet all company policies and procedures- Responsible to follow schedule and schedule changes based on call volume

REQUIRED KNOWLEDGE/SKILLS/ABILITIES- Strong customer service and listening skills- Languages preferred English, Portuguese- Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation- Persistent in ensuring issues are resolved accurately, effectively, and timely- Ability to clearly and effectively maintain and update online documentation- Ability to follow precise directions consistently without continuous supervision- Detail-oriented and flexible

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

  • Operations Executive

    3 semanas atrás

    São Paulo, Brasil Royal Enfield Tempo inteiro

    Job Requirements Position title Operations Executive   Reports to Deputy Manager - Operations Americas   Job grade Executive   Location Sao Paulo, Brazil   Job Purpose As an Operations Analyst, you will be part of the Global Commercial Organization and report to the Operations Manager - Americas. You will be...

  • Mgr-operations

    4 semanas atrás

    Sao Paulo, Brasil Marriott International, Inc Tempo inteiro

    **Nº do Cargo** 24013307 **Categoria de emprego** Rooms & Guest Services Operations **Local** Marriott Executive Apartments Sao Paulo, Rua Professor Filadelfo Azevedo 717, Sao Paulo, Sao Paulo, Brazil VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Management - A Marriott International é uma...

  • Operations Executive

    3 semanas atrás

    São Paulo, Brasil Royal Enfield Tempo inteiro

    Job Requirements Position title Operations Executive   Reports to Deputy Manager - Operations Americas   Job grade Executive   Location Sao Paulo, Brazil   Job Purpose As an Operations Analyst, you will be part of the Global Commercial Organization and report to the Operations Manager - Americas. You will be responsible to...

  • Secretária Executiva Bilíngue

    Há 7 dias

    Sao Paulo, Brasil CMA Executive Tempo inteiro

    Estamos contratando para uma empresa do segmento do agronegócio, localizada em Jaguariúna / SP que busca por uma Secretária Executiva Bilingue será responsável por auxiliar o CEO da empresa em demandas profissionais e pessoais, conforme abaixo: **Adiantamentos para viagens (inclusive em moeda estrangeira);** **Gestão da agenda pessoal e...

  • Seller Operations PMO

    Há 4 dias

    Sao Paulo, Brasil Shopee Tempo inteiro

    DepartmentCross Border eCommerce- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics,...

  • Mgr-Operations I

    Há 6 dias

    São Paulo, Brasil Marriott Executive Apartments Tempo inteiro

    Type de Poste Management Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés,...

  • Analyst Operations

    Há 7 dias

    Sao Paulo, Brasil APL Logistics Tempo inteiro

    Analyst Operations - (220001GJ) Description **Job Purpose** Responsible for programming the national and international cargo reserve, coordination of entry / exit, document preparation and rate quotes according to the rules and procedures established by the company. Responsible for the coordination and monitoring of air, land and sea imports of the...

  • Operations Associate

    Há 4 dias

    São Paulo, Brasil System1Group Tempo inteiro

    Operations Associate, America’sLocation: Sao Paulo, BrazilDate Posted: 10 May 2024In the words of one of our senior clients recently…" Market Research

  • Finance Director

    1 semana atrás

    São Paulo, Brasil Talenses Executive Tempo inteiro

    Talenses Executive is partnering with a leading global corporation in the specialized services sector (B2B4C), currently experiencing a significant structural transformation within its financial division.In this role, you will report directly to the local CFO and be responsible for assessing and recommending necessary process improvements. You will manage...

  • Líder De Sales Operations

    3 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Nosso cliente está procurando um Líder de Sales Operations para se juntar a sua equipe em São Paulo.Atividades:1 Coordenará a área de Sales stratey

  • Secretaria Executiva

    3 semanas atrás

    Sao Paulo, Brasil Corretor ON - By Helbor Tempo inteiro

    Controle da agenda do Diretor, sendo a responsável por agendar ou desmarcar reuniões, planejar viagens, participação em eventos entre as demais atividades envolvendo o Executivo . Elaboração de atas de reuniões. Auxilio aos departamentos que precisam de contato ou apoio do Executivo. Elaboração ofícios e comunicados. Recebimento, conferencia,...

  • Manager Operations

    Há 5 dias

    Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Our team of colleagues in clinical research services are at the forefront of getting cures to market. We bring a high caliber of scientific and clinical expertise to the development of drugs that address the world’s most challenging health concerns. Our Clinical Research team, who powers our PPD® clinical research portfolio, are part of our leading global...

  • Brazil People Operations Leader

    Há 5 dias

    Sao Paulo, Brasil GE Healthcare Tempo inteiro

    **Job Description Summary**: This role will be the strategic leader of the organization responsible for the delivery of HR/People Operations (HR Lifecyle, Pay and Benefits) in Brazil. This is an exciting opportunity to build, grow and optimize a new organization that meets the needs of a newly independent medical technology company. The Leader will have full...

  • Hr Operations Specialist

    3 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, for the iGaming industry is looking for an HR Operations Specialist to Join to the Brazil, São Paulo Team. The principal responsability is

  • Knowledge Analyst

    4 semanas atrás

    Sao Paulo, Brasil Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOAs a Knowledge Analyst (KA) within BCG’s Operations Practice Area, you will work in a growing global team, providing functional expertise and insights, working together with BCG case and proposal teams to deliver customized knowledge assets and expert advisory for diagnostics and live projects. You will support business development and...

  • Executivo Comercial

    4 semanas atrás

    Sao Paulo, Brasil COACHR RECURSOS HUMANOS Tempo inteiro

    Estamos em busca de um Executivo Comercial para se juntar à nossa equipe em São Paulo - SP. **O Executivo Comercial deve possuir as seguintes competências**: gestão de projetos, estratégia de vendas, relacionamento com cliente, inovação O QUE VOCÊ PRECISA SABER **Contrato**: PJ **Jornada de trabalho**: 08h diárias Formato de Trabalho...

  • Executivo de Vendas

    Há 7 dias

    Sao Paulo, Brasil HAYS Tempo inteiro

    VENDAS; COMERCIAL; MAQUINÁRIO; AUTOMAÇÃO; ENGENHARIA; PARANÁ; SANTA CATARINA Buscamos um Executivo de Vendas para atuar em uma empresa multinacional do segmento maquinário, para atuar em Santa Catarina e Paraná.Posição 100% remota, mas com visitas frequentes aos clientes. Como Executivo de Vendas, você será responsável por gerenciar uma carteira...

  • Executivo Comercial

    4 semanas atrás

    Sao Paulo, Brasil COACHR RECURSOS HUMANOS Tempo inteiro

    Estamos em busca de um Executivo Comercial para se juntar à nossa equipe em São Paulo - SP. **O Executivo Comercial deve possuir as seguintes competências**: gestão de projetos, estratégia de vendas, relacionamento com cliente, inovação O QUE VOCÊ PRECISA SABER **Contrato**: PJ **Jornada de trabalho**: 08h diárias Formato de Trabalho Presencial...

  • Office Manager

    4 semanas atrás

    Sao Paulo, Brasil Luminate Tempo inteiro

    **ROLE** The Office Manager & Executive Assistant will support all day-to-day operations of the São Paulo office, ensuring process consistency and improvement across the region and provide executive administrative support to the Vice President of Global Programmes. **To view the full job description click **here**.** **OPPORTUNITY** Strong written and...

  • Executivo de Vendas

    Há 7 dias

    Sao Paulo, Brasil Brenntag Tempo inteiro

    **EXECUTIVO DE VENDAS**: Atualmente, nossa equipe no **São Paulo** tem a chance de se tornar um **EXECUTIVO DE VENDAS** > **SEU PAPEL E RESPONSABILIDADES**: - Principais Atribuições: - Atendimento comercial de forma ativa e passiva aos clientes, atendendo demandas de vendas, cotações, prospecções e negociações; - Acompanhar as metas através de...