Technical Support Lead

5 meses atrás

Sao Paulo, Brasil Siena AI Tempo inteiro

**About us**:
At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.

If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.

**Some of our values**:

- ** Customer First**: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
- ** Straight Talk**:Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
- ** Question & Disrupt**:We do things that have never been done before—not for the sake of being different but for being radically better.
- ** Act with Agency**: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
- ** Raise the Bar**: We're not just meeting standards, we're aiming for setting them.
- ** Fast & Fearless**:We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
- ** Driven by Curiosity, Fueled by Growth**: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
- ** Synergy Over Solo**:We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.

**Job Overview**:
As Technical Support Lead you will be responsible for leading and scaling the team that enables exceptional customer support, troubleshooting technical issues, and offering insights for the continuous improvement of our AI products.

**Key Responsibilities**:

- Lead and mentor a team of technical support specialists, fostering a collaborative and customer-first environment.
- Act as a point of escalation for complex technical issues, ensuring swift and effective resolutions.
- Collaborate closely with the engineering and product teams to understand the nuances of our AI product, effectively communicating this knowledge to your team.
- Develop and maintain technical documentation, training materials, and support guidelines.
- Analyze support trends and report on key metrics, using insights to drive continuous improvement in support strategies.
- Ensure customer feedback is effectively communicated to the product team, aiding in the evolution of our product.
- Continuously share knowledge of our product features, capabilities, to internal and external stakeholders.

**Required Qualifications**:

- 3+ years in a technical support role, with at least 2 years in a leadership position.
- Proven management and leadership skills.
- Excellent problem-solving skills and the ability to handle multiple tasks under tight deadlines.
- Superb communication skills, both written and verbal, with an emphasis on clarity and empathy.
- Experience working in a remote, globally distributed team.
- Strong understanding of AI technologies, preferably with experience in GPT-powered solutions.

**Benefits**:
**The flexibility to work from anywhere**. Even if it's just from the comfort of your own bed (because let's face it, who doesn't love a good WFH situation?)

**Flexible working hours**. Because who said you can't design your day on your terms?

**Competitive salary and stock options**. We offer highly competitive salaries and equity, because we're building this together.

**Unlimited PTO**. With unlimited paid time off and a minimum of 15 days off per year, you'll have plenty of time to explore the world (or just your couch).

**Growth stipend**. An annual budget to continue learning and expanding your horizons. It's like getting a raise without having to ask for it. We invest in you, so you can continue to invest in yourself.

Siena provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

  • Technical Lead

    5 meses atrás

    Sao Paulo, Brasil Wipro Limited Tempo inteiro

    Overview: **Technical Lead Job Description: (**Technical Lead)** - Responsible for the evaluation of technical risks and map out mitigation and placement strategies. - Responsible for advising on cloud architecture solutions to effectively meet the strategic needs of the business. - Support the delivery execution teams with guided approaches, skill...

  • Technical Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    IT Desktop Support EngineerSky Systems, Inc. (SkySys)Job PurposeThe EUC onsite support engineer will provide high-quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for Field Force staff, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and...

  • Cloud Technical Lead

    5 meses atrás

    Sao Paulo, Brasil SAS Tempo inteiro

    : **Cloud Technical Lead - Hybrid** **Nice to meet you!** We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic,...

  • Technical Support Representative

    5 meses atrás

    Sao Paulo, Brasil Jitterbit Tempo inteiro

    **Company Description** Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey....

  • Support Lead

    5 meses atrás

    Sao Paulo, Brasil Latitude.sh Tempo inteiro

    Latitude.sh global compute platform launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud...

  • Support Lead

    5 meses atrás

    Sao Paulo, Brasil Maxihost Tempo inteiro

    Latitude.sh global compute platform launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud...

  • Technical Support Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil COMARCH Tempo inteiro

    Job Title: Technical Support OfficerWe are seeking a highly skilled and experienced Technical Support Officer to join our team at Comarch. As a Technical Support Officer, you will be responsible for providing technical support and maintenance services to our clients, troubleshooting technical issues, and working closely with our Data Center team to maintain...

  • Technical Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil IBM Tempo inteiro

    Unlock Your Potential at IBMAt IBM, we're not just building technology - we're building a better future. As a Technical Support Professional, you'll play a critical role in enhancing the client experience and resolving complex technical issues that impact IBM client business.Your Role and ResponsibilitiesYou'll lead the problem resolution process through...

  • Technical Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Ibm Tempo inteiro

    Technical Support ProfessionalAt IBM, we're looking for a skilled Technical Support Professional to join our team. As a key member of our technical support team, you'll play a critical role in enhancing the client experience by resolving complex technical issues and providing exceptional support.Key Responsibilities:Lead the problem resolution process...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Mitel Networks Tempo inteiro

    At Mitel Networks, you will have the opportunity to contribute to the success of our global organization by delivering exceptional technical support services. Your unique attributes, skills, and experience will enable you to create value for our customers and help them connect, collaborate, and provide better experiences.Key Responsibilities:The telephony...

  • Support Operations Lead

    3 semanas atrás

    São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiro

    Lead Support Operations and Network InfrastructureLatitude.sh is seeking a seasoned professional to oversee the support operations and network infrastructure teams. As the Support Operations Lead, you will be responsible for maintaining operational excellence, resolving technical issues efficiently, and continuously improving our support processes.Key...

  • Technical Support Specialist

    5 meses atrás

    Sao Paulo, Brasil Motorola Solutions Tempo inteiro

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...

  • Technical Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    **Job Summary**Porsche Brasil is seeking a highly skilled Technical Support Specialist to join our team in Sao Paulo, SP. As a Technical Support Specialist, you will be responsible for providing technical support to Porsche Centers, acting remotely and at field, and reporting to Porsche AG on complex diagnose resolutions.**Key Responsibilities**Act as...

  • Technical Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    Job SummaryMotorola Solutions is seeking a skilled Technical Support Specialist to join our Network Operations Center (NOC) team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring that their networks operate at peak performance. This role requires strong technical skills,...

  • Technical Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil IBM Tempo inteiro

    Unlock Your Potential at IBMAt IBM, we're not just building technology - we're building a better future. As a Technical Support Professional, you'll be at the forefront of innovation, working with clients to solve complex problems and push the boundaries of what's possible. If you're ready to lead in this new era of technology and make a real impact, let's...

  • Technical Support Analyst

    5 meses atrás

    Sao Paulo, Brasil Cepheid Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Technical Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil ESET Tempo inteiro

    Job Summary: We are seeking a highly skilled Technical Support Trainee to join our team at ESET. As a Technical Support Trainee, you will be responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Your primary goal will be to generate valuable technical content for the...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil ESET Tempo inteiro

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at ESET. As a Technical Support Specialist, you will be responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Your primary goal will be to generate valuable technical content for...

  • Technical Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Mitel Networks Tempo inteiro

    At Mitel Networks, you will have the opportunity to contribute to the success of our global organization by delivering exceptional technical support services. Your unique attributes, skills, and experience will enable you to create value for our customers and help them connect, collaborate, and provide better experiences.Key Responsibilities:The telephony...

  • Technical Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Graded - The American School of São Paulo Tempo inteiro

    Job Title: Technical Support SpecialistGraded - The American School of São Paulo is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to faculty, staff, students, and parents on the IT services supported by the ICT department.Key...