Associate Regulatory Compliance
2 meses atrás
Alphaville, Brazil- Netflix is changing the way more than 230 million subscribers around the world enjoy entertainment. As a company, we challenge industry norms by pushing one another to think creatively about complex questions. Our legal team is no exception. We think critically about the range of legal issues our business faces and act consistent with our freedom and responsibility culture, one marked by a bias toward action, collaborative work, and candid discussions by leaning into smart risks and taking ownership of bold decisions. Our culture is unique, and we live by our values, so we encourage learning more about Netflix.
The opportunity
**Responsibilities**:
- Handle all phases of consumer claims (Procon, Small Claims, and general regulatory inquiries) from service, validation of documents, indexing of information, investigation of claims, information gathering, and drafting responses;
- While reviewing the claims, proactively utilize customer service tools and other internal resources necessary to investigate them;
- Engage, manage, and work closely with outside counsel to gather documentation and review responses to ensure our responses are aligned with our strategy and culture
- Maintain and update internal documentation including case-specific documents, as well as summaries of legal research;
- Organize, log, and maintain accurate data regarding the volume and types of consumer claims for reporting purposes and to drive product and customer experience improvements;
- Act as legal liaison and partner with the Customer Service teams to investigate, get insights, and draft responses to consumer complaints filed in public-facing sites (i.e., Reclame Aqui).
**Requirements**:
- Analytical rigor and a mindset that processes can always be improved or eliminated if no longer relevant;
- Ability to work proactively, independently, and reliably with little guidance but use good judgment to escalate issues when needed;
- Pragmatic and detailed. Has a big capacity to both think and ‘do.’ Flourishes in a ‘hands-on’ role, adding value at different levels.
- Excellent communication skills (succinct and clear), including an ability to explain complex information clearly and effectively to different audiences;
- Ability to maintain a positive and constructive attitude in ambiguous situations and to manage complex issues in a productive manner;
- High level of curiosity and exhibit the highest personal and professional standards of integrity and ethics;
- Can change course, be scrappy, and get things done within short time frames.
- Experience with Consumer Claims or Legal Operations (nice to have)
- Fluency in English is required for this role; fluency in Spanish is highly desirable.
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