Software Support Specialist

4 semanas atrás


Campinas, Brasil e.Mix Informática e Serviços Eireli Tempo inteiro

e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications.

Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management, with our solutions enabling an average productivity increase of 35%.

We have offices in Brazil and the US. Currently implementing our new development platform, Talkture. Talkture is an innovative project with exciting challenges ahead.

**Responsibilities**:

- Analyze and resolve customer requests and issues with e.Mix software
- Address operational questions from users
- Interpret functional documents and identify software business rules
- Provide 2nd level support

**Requirements**:

- 4+ years of software support experience
- Logical reasoning and excellent Portuguese communication skills
- Fluent in English (reading, writing, conversation)
- Strong customer relationship skills and Excel proficiency
- Experience in support levels I and II

**Desirables**:

- Experience in helpdesk ticket monitoring/administration, SLA service, and knowledge base management
- Proficient in creating and presenting quantitative and qualitative KPIs
- Spanish fluency (reading, writing, conversation)
- Knowledge of foreign trade

**Behavioral Traits**:

- Responsible, proactive, and dynamic
- Empathetic and patient with clients
- Detail-oriented, communicative, and innovative
- Ticket management and SLA adherence
- Focus on immediate first-level resolution
- Dynamic, agile, optimistic, and good-humored

**Additional Information**:

- Hybrid work (Hybrid, living in Campinas and Region, Brazil)
- Monday-Thursday: 8am-18pm; Friday: 8am-17pm
- Health plan, life insurance, food voucher
- Cost assistance, birthday off

Pay: R$4,000.00 - R$4,500.00 per month

**Experience**:

- software support (required)

**Language**:

- English (required)

Work Location: In person


  • Software Support Specialist

    1 semana atrás


    Campinas, Brasil e.Mix Tempo inteiro

    e.Mix has been a software development provider for over years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications. Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management,...

  • Software Support

    2 meses atrás


    Campinas, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can...


  • Campinas, Brasil GoTo Tempo inteiro

    **Where you’ll work**: São Paulo, Brazil (remote) **Customer Care and Success at GoTo** At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate...


  • Campinas, Brasil Optel Group Tempo inteiro

    OPTEL. Responsible. Agile. Innovative. OPTEL is an international company that develops for customers based, for the most part, outside of Canada, transformative software, middleware and hardware solutions allowing to secure and ensure compliance of the supply chain in the most major industry sectors such as pharmaceuticals and food, with the aim of reducing...

  • Software Support

    2 meses atrás


    Campinas, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results...

  • Software Support

    1 semana atrás


    Campinas, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results...

  • Software Support Specialist

    4 semanas atrás


    Campinas, Brasil e.Mix Tempo inteiro

    e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications. Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management,...

  • Software Support Specialist

    4 semanas atrás


    Campinas, Brasil e.Mix Tempo inteiro

    e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications.Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management,...

  • Technical Support

    2 meses atrás


    Campinas, Brasil The Methodical Group Tempo inteiro

    **Job Title/Position**: VOIP Senior Support Engineer **Responsibilities**: - Configuration, management, and troubleshooting of VOIP systems. - Analyzing complex VOIP issues related to call quality, SIP messaging, RTP media streams, and performance of VOIP gateways and media servers. - Assisting customers to make changes to the phone system and service. -...

  • IT Support

    4 semanas atrás


    Campinas, Brasil Quattris Global Tempo inteiro

    **: - Installation and troubleshooting of IT hardware and software devices.**: - Working with remote teams** **Job Types**: Part-time, Temporary Pay: R$90.00 - R$180.00 per hour Application Question(s): - Are you based in Campinas or nearby area? **Experience**: - IT Support: 2 years (required)

  • Software Support Specialist

    4 semanas atrás


    Campinas, Brasil e.Mix Tempo inteiro

    e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications.Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management,...

  • Software Support Specialist

    3 semanas atrás


    Campinas, São Paulo, Estado de São Paulo, Brasil e.Mix Tempo inteiro

    e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications. Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management,...

  • Systems Specialist

    2 meses atrás


    Campinas, Brasil FMC Corporation Tempo inteiro

    **Systems Specialist (Campinas, SP)** **Company Overview** FMC Corporation is a leading specialty company focused on agricultural technologies. FMC provides innovative and cost-effective solutions to enhance crop yield and quality by controlling a broad spectrum of insects, weeds and disease, as well as in non-agricultural markets for pest control. FMC is...


  • Campinas, Brasil Samsung Electronics Tempo inteiro

    Position Summary - Perform Software Tests in Mobile devices - Describe and revises found issues - Perform Laboratory Tests (Simulating real network) - Prepare samples for carrier homologation - Support deliver process for homologation Role and Responsibilities - Interest in software test execution and issues report - Advanced English - Teamwork -...

  • Microsoft 365 Specialist

    3 semanas atrás


    Campinas, Brasil FMC Corporation Tempo inteiro

    Job Title: Microsoft Specialist Position Reports to: Manager, Collaborative Application and Devices Job Description: The Microsoft Analyst supports the Corporate Microsoft environment with emphasis on Office , Exchange on-premises and Online platforms, configuration, management, security, and compliance controls. Job Responsibilities: ...

  • Microsoft 365 Specialist

    3 semanas atrás


    Campinas, Brasil FMC Corporation Tempo inteiro

    Job Title: Microsoft Specialist Position Reports to: Manager, Collaborative Application and Devices Job Description: The Microsoft Analyst supports the Corporate Microsoft environment with emphasis on Office , Exchange on-premises and Online platforms, configuration, management, security, and compliance controls. Job Responsibilities: ...


  • Campinas, Brasil FMC Corporation Tempo inteiro

    Job Title: Microsoft Specialist Position Reports to: Manager, Collaborative Application and Devices Job Description: The Microsoft Analyst supports the Corporate Microsoft environment with emphasis on Office , Exchange on-premises and Online platforms, configuration, management, security, and compliance controls. Job Responsibilities: ...

  • Customer Service Specialist

    1 semana atrás


    Campinas, Brasil MW INSPEÇÃO DE QUALIDADE Tempo inteiro

    Especialista em Atendimento ao Cliente (Customer Service Specialist) CLT-Efetivo (Terceiro) As a Customer Care Specialist, you will be responsible for: information on lead times, status of sale orders, return authorizations, shipments of materials and expediting of shipments. Managing allocated key accounts and regions, and back up other regions Working...

  • Software Support Specialist

    4 semanas atrás


    Campinas, SP, Brasil e.Mix Tempo inteiro

    e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications. Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process...

  • Software Support Specialist

    4 semanas atrás


    Greater Campinas, Brasil e.Mix Tempo inteiro

    e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications. Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management,...