Global Training Specialist

3 semanas atrás


Sao Paulo, Brasil Gympass Tempo inteiro

**GET TO KNOW US**

Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.

**THE OPPORTUNITY**

We're looking for a talented **Global Training Specialist **to join our **CX team **in **São Paulo**

The objective of the CX Training team is to ensure that the frontline teams are prepared (with knowledge, skills, and mindsets) to provide the best service to our customers. As part of this team, you will be responsible for designing, developing, and delivering training to our teams in Brazil, Latam, the United States, and Europe.

**YOUR IMPACT**
- Execute all phases of complex Learning projects, curriculums, and paths (ILC - Instructor-led or VILC - Virtual Instructor Led): Performs TNA, scoping, planning, execution/deployment, and post-training follow-up;
- Design, Develop and Maintain Learning Materials: such as presentation slides, infographics, case studies, and tests/quizzes. Also, enable Instructional Designers to transform ILC and VILC courses to digital learning when appropriate.
- Create more sophisticated engaging learning activities that enhance the learning process: (audio, video, simulations, role plays, games, etc)
- Measures the effectiveness of the training by analyzing the agent´s performance after training and addressing gaps as needed;
- Create reports and presentations about your learning projects/courses to stakeholders and the direct leader;
- Deliver engaging training sessions (ILC or VILC) in** English & Portuguese.**:

- Work with a global team (must be available to work extra hours, shift hours, or in other training locations as needed to support the global team and/or stakeholders);
- Support all types of training: Onboarding, Process & Product updates, Upskilling/Cross Skilling, Refreshers, and Soft and Sales Skills.
- Delivery Training in other locations (to include customer sites) as needed;
- Maintain classroom facilities, training center, and equipment and ensure learning materials necessary for the class are available;
**WHO YOU ARE**
- Must have a minimum of 2 years of experience in training
- Bachelor's Degree preferred, or equivalent combination of education, training, and experience.
- Experience in managing, developing, and setting up projects related to training programs and education environments.
- Strong Communication and Written Skills **(Portuguese and English);**:

- Advanced skills in Google Suite (Slides) or Powerpoint;
- In-depth knowledge of adult learning methodologies;
- Skilled in at least 2 tiers of the Adobe Creative Cloud.
- Work Experience in Customer Support and/or BPOs (Business Partners Operations);
- Knowledge of Zendesk
- Experience in using **Articulate 360 is desirable**:

- Able to work independently to achieve target timelines under conditions of ambiguity, multiple deadlines, and changing priorities;
- Ability to review and evaluate operating procedures and recommend improvements.
- Possess good problem-solving and organizational skills
- Advanced project management skills
- Ability to establish and maintain effective working relationships with external and internal stakeholders.

**WHAT WE OFFER YOU**:
We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs Our benefits include:
**WELLNESS**: Health, dental, and life insurance.

**FLEXIBLE WORK**: This will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

**FLEXIBLE SCHEDULE**:We give our employees some flexibility to adjust their working hours, letting them adjust their starting time within a range of 3 hours.

**GYMPASS**: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

**PAID TIME OFF**: We know how important it is that our employees take time away from work to recharge.

BR: Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

BR: 100% paid pare



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