IT Field Support Administrator Latam
2 meses atrás
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._
- We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement._
- DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?_
- ANALISTA DE SUPORTE JÚNIORRESUMO
Atuação na equipe de infraestrutura com foco em servidores e redes, trabalhamos em paralelo ao time de suporte então teremos atuação direta com a torre de suporte.- Participação direta em projetos de infraestrutura como abertura de novas operações, expansão ou encerramento.- Somos responsáveis por toda região da América Latina e temos atuação direta com as equipes globais, inglês avançado é mandatório, pois o contato será diário por conferência, chat ou telefone.- Atuar com apoio direto do Gerente, coordenador, supervisor ou analista com maior senioridade dentro da equipe.PRINCIPAIS RESPONSABILIDADES- Suportar servidores onpremise Windows e migração para sistema Cloud (MS Teams/Sharepoint).- Prestar suporte diário aos chamados referente a Infraestrutura.- Analisar os contratos e garantir que os serviços contratados são entregues de acordo.- Garantir que todas as entregas seguem o padrão de ambiente de acordo com as definições Globais de TI.- Acompanhar o funcionamento dos links de comunicação e de dados, realizando abertura de chamados nas operadoras e acompanhando sua solução com o uso devido de matriz de escalonamento, caso necessário.**Requisitos**:
- Graduação em Tecnologia (Cursando ou concluído)
- Redes de computadores: Ativação de circuitos, VeloCloud, Cisco Switches, Documentação e manutenção.
- Windows Server (GPO, Active Directory, DHCP, etc...)
- Virtualização com Hyper-V e Vmware ESXi.
- Conhecimentos sistemas de chamado e processo ITIL
- CNH (B)
- Diferenciais: Dinamismo, atitude proativa, capacidade de resolver problemas e capaz de trabalhar em equipe.
O QUE OFERECEMOS?-
Com uma cultura sólida de reconhecimento e oportunidades internas, queremos que nossos colaboradores cresçam, se desenvolvam e façam parte de nossa jornada. Oferecemos um pacote de benefícios competitivos do setor. Aqui possuímos uma meta ousada de crescimento profissional interno, então, se quiser trabalhar para um dos principais operadores logística do mundo, se inscreva nas nossas posições em abertoSUA JORNADA- Valorizamos o seu crescimento profissional e pessoal. É por isso que compartilhamos muitas oportunidades para iniciar sua jornada na CEVA. Junte-se à nós para uma carreira desafiadora.Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).
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