Customer Support Specialist

Há 1 mês


Sao Paulo, Brasil LeanIX Jobs Tempo inteiro

LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.

We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer's request to support. As part of the Customer Success organization, you will play a critical role in the company's current and future success as your primary goal will be to analyze and enable our customers to efficiently and effectively use the LeanIX product suite while attempting to resolve their issues. You will be building strong relationships with our valued customers, understanding their needs, and educate them on the product functionality.

The Customer Support Specialist role is an excellent pathway into the Customer Success Engineer as this role will be given the opportunity not only to learn about LeanIX, its products and the Customer Success organization, but also about other teams, departments, and roles within the company. Customer Support Specialists have gone on to thrive not only in the Support organization but as a Success Engineer, Product Development and Customer Success Management, as well.

**Customer Support Specialist (M/F/d) - Brazil**
Hybrid and based in Sao Paulo, Brazil

WHAT IS WAITING FOR YOU?
- You will join a dynamic, international team working in a connected remote setup with great passion and the common goal to improve the customer experience.
- Provide initial response, operational assistance, and development of software workarounds and/or resolutions.
- Deliver solutions to both technical and non-technical end users while also supporting a wide range of technologies.
- Coordinate customer support cases including interaction with other internal groups such as Engineering, Sales and Customer Success
- Work closely with the Customer Success Managers (CSM) and Customer Success Engineers (CSE) to maintain visibility and provide consistency to the Customer.
- Ensure all issues are systematically tracked, escalated, and communicated.
- Extensive participation in a collaborative team as a support agent, gaining deeper insights into problems and bringing in the customer's voice and insight to enhance the product.
- Continuously improving the knowledge base and educating team members on improvements
- Mature and transparent communication skills towards the customer with deep technical knowledge, but in an understandable way for non-technical contacts
- Able to think outside of the box to come up with creative solutions to fulfil the customers use-case by using and extending our knowledge base.
- Ability to showcase the potential of the support team to other teams and departments.
- Ability to take complete ownership of parts of the support process.
- Serves as a mentor and gives guidance to colleagues and new hires.
- Able to think outside of the box to come up with creative solutions to fulfill the customers use-case.

WHAT ARE WE LOOKING FOR?
- 3+ years of relevant work experience in problem analysis case resolution.
- Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups.
- Should also have the ability to demonstrate outstanding critical thinking skills and easily build fluid rapport with our customers.
- Strong written communication in English and Portuguese, any additional second language is a plus
- Basic technical understanding of Enterprise Architecture methodology, EA related platforms, and SasS related platforms (LeanIX, iServer, ServiceNow, Ardoq)
- Understanding of Customer Support KPI/Metrics
- Coding/Scripting skills (JSON, Python, HTML, GraphQL, SQL, API Endpoint/Editors)
- SSO authentication integration (SAML Azure, ADFS, Gsuite, Okta)
- Passion for solving technical problems.

-Hybrid


  • Customer Support Specialist

    2 semanas atrás


    São Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    4 semanas atrás


    Sao Paulo, Brasil Pearl Abyss America Tempo inteiro

    **Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America. The video games industry is...

  • Customer Support Specialist

    2 semanas atrás


    São Paulo, Brasil SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support...


  • São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support...


  • Sao Paulo, Brasil Jobs for Humanity Tempo inteiro

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Customer Support Specialist

    2 semanas atrás


    São Paulo, Brasil SAP Tempo inteiro

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Customer Success Specialist

    4 semanas atrás


    Sao Paulo, Brasil Token Metrics Tempo inteiro

    Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction. To be successful as...


  • São Paulo, Brasil Docplanner Tempo inteiro

    With a global mission to “make the healthcare experience more human”, Tuotempo is the leading CRM for the Healthcare sector. We are part of the international DocPlanner Group, the largest healthcare platform serving patients and healthcare ecosystems across 13 countries in Europe and LATAM. We position ourselves in the DocPlanner ecosystem as the...

  • Customer Service Specialist

    4 semanas atrás


    Sao Paulo, Brasil Aerial Optic Tempo inteiro

    **I CARE** , Integrity, Commitment, Advocacy, Respect, Excellence. To some, these may be mere words, remnants of a time when companies embraced their history and delivered on their promises. At Aerial Optic, LLC we live these Core Values every day. **Position Description**: The Customer Service Specialist will interact with the company’s customers by...

  • Customer Support Lead

    Há 14 horas


    Sao Paulo, Brasil Third-Party Job Posts Tempo inteiro

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...


  • São Paulo, Brasil Bitfinex Tempo inteiro

    How We WorkWe're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...


  • Sao Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team. **Key Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution - Direct unresolved requests and issues to internal...


  • Sao Paulo, Brasil Coda Payments Tempo inteiro

    **What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...


  • São Paulo, Brasil Bitfinex Tempo inteiro

    How We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...


  • Sao Paulo, Brasil Collins Aerospace Tempo inteiro

    **Function Description** Performs duties related to overall customer service including post-sales support. May support sales team by notifying other divisions of customer concerns and trends. Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs. Performs on-site services for...

  • IT Support Specialist

    1 semana atrás


    Sao Paulo, Brasil Boston Consulting Group Tempo inteiro

    **WHAT YOU'LL DO**: This is an onsite position that will be in the office Monday - Friday from 9AM to 6PM. The BCG São Paulo IT Specialist position’s primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and BCG IT priorities. This includes, but...


  • Sao Paulo, Brasil Motorola Solutions Tempo inteiro

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...


  • Sao Paulo, Brasil Airwallex Tempo inteiro

    If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us! **Role**: We’re looking for a dedicated, empathetic team member to join us as a Customer Support Representative to serve our US customer base. We’re looking for proactive, high-energy individuals who have a passion for delivering a...