Customer Support Specialist

2 semanas atrás

Sao Paulo, Brasil Pearl Abyss America Tempo inteiro

**Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America.

The video games industry is transforming how players are entertained, communicate with each other, and interact online and on their digital devices. Our company needs a **Customer Support Specialist** who loves videogames and has an entrepreneurial spirit with relentless tenacity to get things done.

You genuinely love videogames, the game players, their communities and their passion for games and facilitate to help them improve the game live-service quality. You will actively interact with the players both in the game and in the community - working closely with other team members in the live operations.

**LOCATION: Brazil **(Remote)

**JOB TYPE**: Contract (8 to 12 months)

**RESPONSIBILITIES**
- Ensure all inbound player inquiries are handled in time of our Service Level Agreement (SLA)
- Maintain solid player relationships by handling questions and concerns with speed and friendliness.
- Follow up with customers to ensure technical issues have been resolved.
- Identify and escalate (real-time) incidents within the games or the community.
- Contribute to issue deflection initiatives such as self-help tools to improve player experience.
- Actively engaging with players in game-chat while maintaining a friendly environment (moderation).
- Analyze, confirm and report malfunctions within the games or on the platform.
- Weekly Reporting on user pain, feedback and operational incidents.
- Assist with South American Localization and participating with Community Events such as our Live Operations Events.

**MINIMUM QUALIFICATIONS**
- Bilingual proficiency in Spanish/Portuguese and English
- High School Degree or above
- 1+ Years’ experience working in a customer service, community management or related field
- Strong customer service ethic and great interpersonal communication skills
- Creativity, curiosity, and a willingness to learn and grow
- Ability to work well in a team
- Good writing skills
- Strong communication skills and the ability to adapt quickly
- Passion for video games and must have a certain understanding of mobile games
- Cheerful personality and be responsible at work
- Experience in customer service in the gaming industry a big plus

**PREFERRED QUALIFICATIONS**
- Avid Black Desert Online player
- Experience in assisting the shipping or managing support for at least one game / software product
- Experience working in the gaming, entertainment or tech industry a plus
- Strong familiarity with the game you will be supporting
- Ability to self-motivate and keep the project moving, especially when working solo
- Organized, dependable, knowledgeable and detail oriented
- May require evening and weekend hours.
- Experience with analytics tools -- such as Google Analytics, Tableau, SQL

**Job Type**: Contract
Contract length: 8 months

Application Question(s):

- What is your favorite video game?

**Language**:

- English (required)
- Portuguese (preferred)
- Spanish (required)

  • Customer Support Specialist

    4 semanas atrás

    Sao Paulo, Brasil LeanIX Jobs Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    4 semanas atrás

    Sao Paulo, Brasil Fluke Tempo inteiro

    Job Responsibilities - Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities. - Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries. - Multi-task during calls to research technical...

  • Customer Support

    4 semanas atrás

    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...

  • Customer Support Specialist

    3 semanas atrás

    São Paulo, Brasil Bitfinex Tempo inteiro

    How We WorkWe're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...

  • Technical Customer Support

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil KODIF Tempo inteiro

    About us Kodif is a customer support automation platform powered by generative AI and Low-code. Our mission is to bring effortless customer and agent experiences to every company that is obsessed with its customers but doesn't have an army of engineers. Role Description This is a full-time remote role for a Technical Customer Support position. Technical...

  • Customer Support Specialist

    Há 1 mês

    São Paulo, Brasil Bitfinex Tempo inteiro

    How We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new...

  • Cx Specialist

    4 semanas atrás

    Sao Paulo, Brasil Rockwell Automation Tempo inteiro

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Application Support Analyst

    4 semanas atrás

    Sao Paulo, Brasil OMP Tempo inteiro

    As an Application Support Analyst, you **solve customer tickets** that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: - Making your customers' day by **providing solutions** for the challenging problems they...

  • Customer Success Specialist

    1 semana atrás

    São Paulo, Brasil Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order

  • Electronic Payment Processing Implementation Specialist

    Há 3 dias

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...

  • IT Support Specialist

    4 semanas atrás

    Sao Paulo, Brasil Overhaul Tempo inteiro

    **WHO WE ARE** Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature...

  • Oracle Jd Edwards Distribution Specialist

    4 semanas atrás

    Sao Paulo, Brasil Oracle Tempo inteiro

    Oracle JD Edwards Distribution Specialist-230001G2 **Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese **Preferred Qualifications** **Oracle JD Edwards Distribution Specialist** Oracle is looking for an Oracle JD Edwards consultant with experience on Purchase, Inventory, Item and Sales Order...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    são paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM.PROFILINGBachelor's...

  • Electronic Payment Processing Implementation Specialist

    4 semanas atrás

    São Paulo, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...

  • Sales & Recruitment Specialist (Brazil)

    1 semana atrás

    Sao Paulo, Brasil Global Visa Support Tempo inteiro

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in the Philippines, India and UAE. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We also are co-owners of Golders Green College, a British Council accredited English Language School in London. We are...

  • Global Technology Specialist

    4 semanas atrás

    Sao Paulo, Brasil Barco Tempo inteiro

    Location: Sao Paulo, BR- Date: Apr 18, 2023- Job ID: 8299**Global Technology Specialist**: As an international company with European roots (HQ in Kortrijk, Belgium), Barco has a culture of collaboration across borders and nationalities. Because we believe diversity leads to more great ideas and drives innovation. Thanks to our over 3,000 visioneers, we...

  • Electronic Payment Processing Implementation Specialist

    3 semanas atrás

    São Paulo, SP, Brasil Customer Intelligence Inc. Tempo inteiro

    Customer Intelligence Inc. is a professional consulting service and marketing firm, providing cutting-edge services to help customers grow. CI specializes in the financial industry, Customer Intelligence Inc. also works with clients across multiple industries, payment brands, processing systems, and other enterprises with a focus on LATAM. PROFILING ...