Technical Customer Service Technician

7 meses atrás


Sao Paulo, Brasil Ahlstrom Tempo inteiro

**Purpose of the job**:
**Main responsibility areas**:
**Customer Engagement**:

- Support the business development process by connecting customer product needs with Ahlstrom products and capabilities.
- Understand customer manufacturing processes and opportunities to develop strong Ahlstrom product performance.
- Serve as the main technical contact for all customer types
- Ensure successful introduction of Ahlstrom products through customer trials
- Approve trial requests and ensure follow-up on trials with Sales (CustomerConnect/CRM)
- Development of minor adjustments to existing products to meet customer development needs

**Internal Collaboration**
- Provide critical product requirement information to new product development (NPD) teams for product innovation
- Represent customer's technical requirements to operations teams
- Collaborate with NPD team on existing customer driven innovation needs on new products requiring NPD resources.

**Technical Support and Training**:

- Provide technical training for Sales (In coordination with Product Management).
- Act as the main point for grade recommendations for Sales and Business Development.
- Provide support in development and updating of technical documentation (e.g., technical data sheets, PDS/PTDs, Showpad files, internal and external) in coordination with product management.

**Experience and education**:

- Bachelor in sciences or similar, and relevant job experience in Technical, Operations, or R&D roles
- Strong process and trouble-shooting experience and knowledge
- Experience in leading projects and project teams, with solid project management practices
- Ability to transfer knowledge and train cross functional team members
- Excellent analytical skills
- Strategic thinking as well as the ability to solve problems and to structure and simplify complex processes
- Strong communication and interpersonal skills to facilitate collaboration and build relationships with stakeholders at all levels.

Ahlstrom is a global leader in fiber-based specialty materials. Join our journey to create a more sustainable world with products and solutions that Purify and Protect, with Every Fiber, for a Sustainable World. We serve five growing and distinctive end markets, which form the basis for our five divisions: Filtration, Food & Consumer Packaging, Healthcare, Building Materials, and Technical Materials.

We are deeply committed to building and maintaining safe and inclusive environment and culture, where everyone feels valued and respected. At Ahlstrom, we all have equal opportunities to belong and reach our full potential.


  • Service Desk Technician

    6 meses atrás


    Sao Paulo, Brasil Marken Tempo inteiro

    Job Title: Service Desk Level 1 (L1) Technician Job Description: A Service Desk Level 1 (L1) Technician plays a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility of an L1 Technician is to resolve basic technical issues and provide timely and effective solutions to ensure mínimal...


  • Sao Paulo, Brasil Randox Tempo inteiro

    Technical Support Specialist – Brazil (Job Ref: 25I/TSSB)Randox is welcoming applications for the position of Technical Support Specialist to provide technical and applications support for all Randox Reagent and Quality control material, RX Systems and Biochip products for our customers in Brazil. This is a full-time, permanent role that will require...

  • Field Service Technician

    3 semanas atrás


    São Paulo, São Paulo, Brasil The Manitowoc Company Tempo inteiro

    As a Field Service Technician with Manitowoc Cranes, you will be responsible for performing complex repairs on electrical, mechanical, hydraulic, and pneumatic systems.Key responsibilities include:Complying with all health and safety regulationsPerforming repairs on electrical, mechanical, hydraulic, and pneumatic systemsHandling technical deliveries and...

  • Field Service Technician

    6 meses atrás


    Sao Paulo, Brasil Peak Scientific Tempo inteiro

    **Peak Scientific Brazil, **São Paulo, with travel availability 90%**: Peak Scientific, a fast-growing organization specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a talented Field Service Technician to join our vibrant team in Brazil. Reporting to the General Manager for LATAM,...


  • São Paulo, Brasil Randox Tempo inteiro

    Technical Support Specialist – Brazil (Job Ref: 25I/TSSB)Randox is welcoming applications for the position of Technical Support Specialist to provide technical and applications support for all Randox Reagent and Quality control material, RX Systems and Biochip products for our customers in Brazil. This is a full-time, permanent role that will require...


  • São Paulo, Brasil Mastercard Tempo inteiro

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential....


  • São Paulo, Brasil ResMed Inc Tempo inteiro

    Technical Service CoordinatorLet's talk about the teamThis position is responsible for supervising and coordinating technical staff operations to ensure proper resolution of company/client problems and participating in the development and delivery of ResMed Service Center trainings on ResMed’s LATAM customer base, serving as a liaison between...

  • Technical Service Manager

    5 meses atrás


    Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** **ABOUT THE TEAM** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...

  • Field Service Technician

    6 meses atrás


    Sao Paulo, Brasil Bodorlaser, Inc Tempo inteiro

    **C**ompan**y Summary**: Jinan Bodor CNC Machine Co. LTD is a high-tech enterprise gathering R & D, production and marketing of laser equipment at one, the headquarters is located in Jinan high-tech zone. BODOR is a rapidly growing company owning over 1,500 employees. It is also the first listed company in the laser cutting machinery industry of north China....


  • São Paulo, Brasil bid. Tempo inteiro

    We are seeking an experienced IT Support Technician to join our team. This role involves providing support for technical issues and tasks of medium complexity. As an IT Support Technician , you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...


  • Sao Paulo, Brasil Advanced Sterilization Products Tempo inteiro

    Position Summary Responsible for managing all technical service processes guaranteeing flawless execution according to customer's expectations and aligned with strategic objectives in assigned country. Manages customer expectations and ensures new requirements are embedded by required process changes before roll-out. Responsible for People Management...


  • São Paulo, Brasil bid. Tempo inteiro

    We are seeking an experienced IT Support Technician to join our team. This role involves providing support for technical issues and tasks of medium complexity. As an IT Support Technician, you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...


  • São Paulo, Brasil bid. Tempo inteiro

    We are seeking an experiencedIT Support Technicianto join our team. This role involves providing support for technical issues and tasks of medium complexity. As anIT Support Technician, you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...

  • Nutrition Technician

    8 meses atrás


    Sao Paulo, Brasil Hilton Tempo inteiro

    A Nutrition Technician is responsible for assisting the Nutritionist with supervision and maintenance of procedures on good practices in food handling. **What will I be doing?** A Nutrition Technician is responsible for assisting the Nutritionist in overseeing and keeping all procedures of good practices in food handling. Specifically, you will be...


  • são paulo, Brasil bid. Tempo inteiro

    We are seeking an experiencedIT Support Technicianto join our team. This role involves providing support for technical issues and tasks of medium complexity. As anIT Support Technician, you will be responsible for assisting with both onsite and remote technical support, managing hardware, troubleshooting, and resolving issues to ensure smooth...


  • São Paulo, SP, Brasil Randox Tempo inteiro

    Technical Support Specialist – Brazil (Job Ref: 25I/TSSB) Randox is welcoming applications for the position of Technical Support Specialist to provide technical and applications support for all Randox Reagent and Quality control material, RX Systems and Biochip products for our customers in Brazil. This is a full-time, permanent role that will require...


  • Greater São Paulo Area, Brasil Randox Tempo inteiro

    Technical Support Specialist – Brazil (Job Ref: 25I/TSSB)Randox is welcoming applications for the position of Technical Support Specialist to provide technical and applications support for all Randox Reagent and Quality control material, RX Systems and Biochip products for our customers in Brazil. This is a full-time, permanent role that will require...


  • São Paulo, São Paulo, Brasil oilandgas Tempo inteiro

    Job DescriptionWe are seeking a skilled Field Service Engineer to join our team at Honeywell. In this role, you will be responsible for providing technical expertise and support to our customers in the field service operations. Your key responsibilities will include troubleshooting and resolving technical issues, providing technical support and expertise for...


  • São Paulo, São Paulo, Brasil Sur Tempo inteiro

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for resolving technical issues, recommending solutions, and guiding customers through our products and services.**Key Responsibilities:**• Identify customer needs and provide personalized support•...


  • São Paulo, Brasil ResMed Inc Tempo inteiro

    Technical Service CoordinatorLet's talk about the team This position is responsible for supervising and coordinating technical staff operations to ensure proper resolution of company/client problems and participating in the development and delivery of ResMed Service Center trainings on ResMed’s LATAM customer base, serving as a liaison between...