Client Advisor

Há 1 mês

Sao Paulo, Brasil Cartier Tempo inteiro

Reference Code: 99257**Client Advisor**:

- São Paulo, SP, BR- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**MAIN PURPOSE**

The Client Advisor’s mission is to provide an exceptional customer experience and to achieve the sales objectives of the Maison. Act as a Maison Ambassador and uphold boutique image standards. Proactively learn, develop and share knowledge with the team. Identify and execute client development plans with a long-term perspective. Operate according to Cartier standards and champion new services and tools

**KEY RESPONSABILITIES**

**SALES ACHIEVEMENTS**
- Meet individual and boutique targets, both quantitative and qualitative
- Ensure a unique and exceptional customer experience
- Master the selling ceremony
- Adapt accordingly to client needs and motivation
- Transmit the passion and values of the Maison

**CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT**
- Cultivate strong client relationships and develop client loyalty
- Execute targeted CRM actions
- Master use of Clientelling tools
- Attend client events and act as an Ambassador of the Maison
- Know & connect with specific communities to expand client portfolio

**BOUTIQUE OPERATIONS & COMPLIANCE**
- Respect all brand and boutique policies and procedures
- Support the set up and break down at opening and closing of the Boutique
- Participate in the implementation of Visual Merchandising guidelines
- Assist with special projects when requested
- Participate in inventories and undertake administrative tasks and stock room related tasks when required
- Master tools related to specific services (functional check, engraving, etc)
- Ensure proper customer records, security, and handling of cash in compliance with company processes and procedures

**EDUCATION**
- Bachelor’s degree or equivalent.

**REQUIRED EXPERIENCE**
- Experience working as a client advisor in retail or other service industries. (2-5 years)
- Experience in luxury and/or hospitality is a plus.

**TECHNICAL SKILLS / ABILITIES**
- Intermediate English level
- Proficient knowledge of MS Office
- Knowledgeable about watchmaking and jewelry techniques is a plus.

**COMPETENCIES AND PERSONAL SKILLS**
- Exceptional ability to drive through change and initiatives to achieve company goals
- Strong multi-tasking ability to handle various competing priorities and demands simultaneously
- Strong ability to analyze risks, pre-empt customer needs, and work proactively, efficiently, and effectively
- Strong ability to attend customers politely and respectfully, and to offer service that exceeds their expectations.
- Must be available to work retail hours (including weekends), as needed.

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