Senior Client Advisor

2 semanas atrás

Sao Paulo, Brasil Fendi Tempo inteiro

**Position**:
**Overview**:
The Senior Client Advisor is responsible for providing outstanding customer service, exceeding their sales goals, and mentoring the other sales associates. Through product knowledge, elevated operational foresight, they will build an outstanding internal and external client experience and supports Fendi's dedication to excellence.

**Responsibilities**:
**Business Development**:

- Analyze individual business, propose, and implement action plans to improve results, generate sales crafting new clients and reactivating former ones.
- Work closely with the leadership team to ensure that appropriate stock and assortment levels are available.
- Continuously empower sales staff to meet assigned sales and performance-based goals; including lead by example in sales.
- Build and maintain client book; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
- Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
- Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
- Achieve top seller status: the highest performance in high-end sales, and the highest in Peekaboo sales, thus overall highest in volume.

**Client Management**:

- Lead customer service quality, to meet customer expectations by offering excellent customer service standards.
- Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
- Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers.
- Achieve positive Mystery Shop results.
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
- Proficient and accurate use of POS system and other software as the need arises, updating customer database.
- Be a Fendi Ambassador at all times.
- Follow Fendi grooming guidelines.

**Operations Excellence**:

- Complete all vital administrative paperwork (i.e. transfers, consignments, reservations, etc ) in a timely manner.
- Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
- Ensure maintenance of cycle counts, inventory accuracy and shrink requirements in department as advised.
- Follow all company policies and procedures.
- Maintain merchandising standards per VM standards.
- Know the best sellers and have them on display all the time. Replenish sell through of stock.
- Perform regular store maintenance functions as needed or assigned.
- May have responsibility for opening/closing the store as needed, including morning team meeting.
- Assist in maintaining visual standards with direction from VM, corporate and management.
- Follow Health & Safety guidelines.

**Profile**:
Visão geral
O Senior Client Advisor é responsável por fornecer excelente atendimento ao cliente, superando suas metas de vendas e orientando os outros associados de vendas. Por meio do conhecimento do produto e de uma previsão operacional elevada, eles criarão uma excelente experiência para o cliente interno e externo e apoiarão a dedicação da Fendi à excelência.
- responsabilidades
Desenvolvimento de negócios:

- Analisar negócios individuais, propor e implementar planos de ação para melhorar resultados, gerar vendas, conquistando novos clientes e reativando antigos.
- Trabalhar em estreita colaboração com a equipe de liderança para garantir que os níveis adequados de estoque e sortimento estejam disponíveis.
- Capacitar continuamente a equipe de vendas para atender às vendas atribuídas e às metas baseadas em desempenho; incluindo liderar pelo exemplo em vendas.
- Construir e manter carteira de clientes; acompanhamento das preocupações e dúvidas dos clientes; manter a correspondência com o cliente para construir a clientela, melhorar os relacionamentos e impulsionar os negócios.
- Participar do treinamento de novos Client Advisors (conhecimento do produto, procedimentos da loja, políticas da empresa).
- Deve manter uma comunicação aberta/contínua e um relacionamento positivo com a gerência da loja, colegas e outros níveis de pessoal da empresa.
- Atingir o status de mais vendido: o mais alto desempenho em vendas de alto padrão e o mais alto em vendas Peekaboo, portanto, o maior volume geral.

Gestão de clientes:

- Liderar a qualidade do serviço ao cliente, para atender às expectativas do cliente, oferecendo excelentes padrões de atendimento ao cliente.
- Desenvolver clientes Fendi dedicados, implementar ferramentas de CRM apropriadas e manter banco de dados de clientes.
- Atuar como embaixador da marca para fortalecer/construir relacionamento com clientela VIP/clientes potenciais.
- Obtenha resultados positivos na Loja Misteriosa.
- Auxiliar com pedidos especiais, que incluem, entre outros, reparos, pedidos es

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