Seller Partner Support Associate with Spanish, Cs

2 meses atrás

Espírito Santo, Brasil Amazon Spain Services, S.L. Tempo inteiro

Education: High School Qualification required as a minimum
- Language: Proficiency (C1/C2 level) in English and Spanish.
- Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease.
- Data analysis skills and proficiency with Excel is required

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
In that context, Seller Support teams act as the primary interface between Amazon and our Sellers or Vendors. To expand the selection of products available to customers Amazon engages with Sellers/Vendors who offer their catalog of products on Amazons’ global eCommerce platforms. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Sellers and Vendors’ needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
Key job responsibilities
Main tasks will be to understand customers issues, conduct of investigations of the stock, collaboration with a wide variety of business and development teams across the company ( Retail, Product Safety, Merchant Fulfilment Network, Amazon Fulfillment Network, European FCs, Customer Service, etc. ) and coaching delivery.
About the team
The CS Andon detection is owned by the Andon Cord Program Team (ACPT) in WW Customer Service organization. When Customers contact Amazon Customer Service Associates (CSA), or when CX defects (e.g. contacts, returns and concessions) exceed certain set threshold, a CS Andon cord is pulled, resulting in a trouble ticket to be resolved by the organization in which the defect lies (e.g. FBA, Retail or shared). The CS Andon investigation seeks to replicate the reported defect in the FC, correct any defects found, and coach the Seller to help prevent a repeat of the same defect. The Seller Support CS Andon Cord associate will be in charge of managing such investigations.
- Strong prioritization and time management skills, with a high degree of flexibility
- Demonstrates effective communication, composure, and professional attitude
- A great deal of personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality for a business-focused way of thinking
- Able to work within a cross-functional team
- Fosters a positive team environment and collaboration within the site
- Approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers
- Demonstrates effective, clear and professional written and oral communication
- Enthusiasm and strong self-motivation
- Business acumen in areas of e-commerce and retail is advantageous
- Demonstrate strong interest in process improvement
- Ability to embrace constant change with flexibility
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

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