Content Developer, Selling Partner Support SOP
1 semana atrás
We are looking for an experienced content developer who can create and edit helpful process documents. The ideal candidate is passionate about developing clear, concise, and straightforward content for internal audiences. They have a proven track record of delivering high-quality content in a fast-paced environment and enjoy driving improvements in content readability, discoverability, and usability. With the help of our style guide, you will document operational processes for a global audience. You are not a copy editor; you are the owner of the associate experience. You are able to create clarity out of ambiguous situations.
Key job responsibilities
- You will work with Program Managers to execute on requests to create or update standard operating procedures (SOPs) used by our team of Associates to resolve Selling Partner issues and questions.
- You will execute on requests to expand SOPs to cover new store launches, and you will review and proactively improve existing SOPs in our library.
- You are able to proactively identify and collect all the information needed to be able to write the best possible process documentation.
A day in the life
- You will pull requests from a queue in Adobe Workfront, or have them assigned to you.
- You will review the required deliverables, ask the process owner any questions you might have, and get started on editing.
- Once you’re done editing, you will send the content off for translations.
- When you receive the translations back, you will stage and publish the update.
- You might run our office hours, giving advice and guidance to potential customers, and might meet with requesters to resolve complicated queries.
- You will also attend team meetings.
About the team
Selling Partner Support strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. Within this organization, the Selling Partner Support SOP team creates and maintains SOPs used by our team of Associates to resolve Selling Partner issues and questions. We measure success by having clear and simple content that answers readers' questions before they arise. We are based in the USA, Costa Rica, Spain, the UK, and India.
Minimum Requirements:
- A Bachelor’s degree or higher.
- 3 years’ experience managing content projects of medium or high complexity.
- Experience setting content strategy and information architecture.
- Experience using Oxygen XML Editor.
- Experience using Workfront.
- Experience in program or project management.
- Experience working with a translation process.
- Able to learn and explain business processes.
- Able to prioritize and manage multiple stakeholder needs in a fast-paced environment.
- Able to facilitate discussions with cross-functional teams.
- Advanced understanding of DITA.
- Advanced understanding of HTML and XML.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
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