Content Strategist, Operational Process Documentation Specialist
2 semanas atrás
We are seeking a highly skilled Content Strategist to join our team at Amazon Spain Services, S.L.U. - B76. As an Operational Process Documentation Specialist, you will be responsible for creating and editing clear, concise, and straightforward content for internal audiences.
With a proven track record of delivering high-quality content in fast-paced environments, the ideal candidate is passionate about driving improvements in content readability, discoverability, and usability. Utilizing our style guide, you will document operational processes for a global audience.
You will work closely with Program Managers to execute requests to create or update standard operating procedures (SOPs) used by our team of Associates to resolve Selling Partner issues and questions.
Your key responsibilities will include:
- Executing on requests to expand SOPs to cover new store launches
- Reviewing and proactively improving existing SOPs in our library
In addition, you will be able to proactively identify and collect all the information needed to write the best possible process documentation.
A day in the life of this role may include:
- Pulling requests from a queue in Adobe Workfront or having them assigned to you
- Reviewing required deliverables, asking the process owner any questions, and getting started on editing
- Sending content off for translations
- Staging and publishing updates when translations are received
This role also involves running office hours, providing advice and guidance to potential customers, and meeting with requesters to resolve complicated queries. You will attend team meetings and collaborate with cross-functional teams to drive success.
As a successful candidate, you should have a Bachelor's degree or higher and 3 years' experience managing content projects of medium or high complexity.
Your expertise should include setting content strategy and information architecture, using Oxygen XML Editor and Workfront, and working with translation processes.
You should be able to learn and explain business processes, prioritize and manage multiple stakeholder needs, and facilitate discussions with cross-functional teams.
The estimated salary for this role is €55,000 - €65,000 per year, depending on location and experience.
We offer a dynamic work environment and opportunities for professional growth and development.
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