Content Strategist, Process Documentation Specialist

1 semana atrás


Espírito Santo, Brasil Amazon Spain Services, S.L.U. - B76 Tempo inteiro

Se buscan 1 Content Developer en Amazon Spain Services, S.L.U. - B76

Su salario aproximado es $120,000 al año.

Descripción del trabajo:

En Amazon, nos enfocamos en brindar una experiencia de cliente excepcional y estamos buscando a un especialista en contenido que pueda crear y editar documentos de proceso útiles. El candidato ideal es apasionado por desarrollar contenido claro, conciso y directo para audiencias internas. Ha demostrado un historial probado de entregar contenido de alta calidad en un entorno acelerado y disfruta impulsando mejoras en la legibilidad, descubrimiento y usabilidad del contenido.

Con la ayuda de nuestra guía de estilo, documentará procesos operativos para una audiencia global. No es un corrector de copia; es el propietario de la experiencia del asociado. Puede crear claridad a partir de situaciones ambiguas.

Puntos clave del trabajo:

  • Trabajar con Gerentes de Programa para ejecutar solicitudes para crear o actualizar procedimientos operativos estándar (SOP) utilizados por nuestro equipo de Asociados para resolver problemas y preguntas de los Proveedores Vendiendo.
  • Ejecutar solicitudes para expandir SOPs para cubrir lanzamientos nuevos de tiendas, y revisar y proactivamente mejorar SOP existentes en nuestra biblioteca.
  • Identificar y recopilar proactivamente toda la información necesaria para poder escribir la documentación de proceso posible más óptima.

Un día típico:

Recuperará peticiones desde una cola en Adobe Workfront, o se le asignarán peticiones. Revisará las entregables requeridas, hará preguntas al dueño del proceso si lo necesita, y comenzará a editar. Una vez editado, enviará el contenido para su traducción. Cuando reciba las traducciones de vuelta, estacionará y publicará la actualización. También podría realizar nuestras horas de oficina, ofreciendo asesoramiento y orientación a posibles clientes, y puede reunirse con solicitantes para resolver consultas complicadas.

También asistirá a reuniones del equipo.

Acerca del equipo:

El equipo de Soporte a Proveedores Vendedores busca hacer que Amazon sea la mejor forma para que los proveedores alcancen a los clientes localmente y globalmente, y para que operen sus negocios, impulsados por el soporte y soluciones precisos e eficientes que les proporcionamos. Dentro de esta organización, el equipo de SOP de Soporte a Proveedores Vendedores crea y mantiene SOP utilizados por nuestro equipo de Asociados para resolver problemas y preguntas de los proveedores vendiendo. Medimos el éxito al tener contenido claro y simple que responda a las preguntas de los lectores antes de que surjan. Estamos ubicados en la USA, Costa Rica, España, el Reino Unido, y India.

Requisitos mínimos:

  • Tener título universitario superior.
  • Tener 3 años de experiencia manejando proyectos de contenido de media o alta complejidad.
  • Tener experiencia estableciendo estrategias de contenido y arquitectura de la información.
  • Tener experiencia utilizando Oxygen XML Editor.
  • Tener experiencia utilizando Workfront.
  • Tener experiencia en programación o gestión de proyectos.
  • Tener experiencia trabajando con un proceso de traducción.
  • Podr de aprender y explicar procesos comerciales.
  • Podr priorizar y manejar múltiples necesidades de partes interesadas en un entorno acelerado.
  • Podr facilitar discusiones con equipos interfuncionales.
  • Tener comprensión avanzada de DITA.
  • Tener comprensión avanzada de HTML y XML.


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