Senior Account Manager
3 semanas atrás
**About RedCloud**
RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.
RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions.RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.
The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.
**The role**:
In addition, you will lead a team of 3 individuals and collaborating closely with the Head of Growth and Sales teams to drive revenue growth and customer satisfaction.
Main Responsibilities:
- Oversee a diverse portfolio of over 50 client contracts, ensuring high levels of customer satisfaction and retention.
- Develop strong relationships with key stakeholders within client organizations to understand their needs, address concerns, and identify opportunities for upselling or cross-selling.
- Lead and mentor a team of 3 account managers, providing guidance, support, and coaching to optimize performance and achieve targets.
- Foster a collaborative and high-performing team culture, encouraging innovation and continuous improvement.
- Work closely with the Head of Growth to develop and execute strategic account plans that align with company objectives and drive revenue growth.
- Analyze market trends, competitor activities, and customer feedback to identify opportunities for business expansion and improvement.
- Partner closely with the Sales team to identify and pursue new business opportunities within existing accounts.
- Collaborate with the Head of Growth to develop targeted marketing initiatives and campaigns to support customer retention and expansion efforts.
- Track key performance indicators (KPIs) related to customer retention, churn rates, revenue growth, and customer satisfaction.
- Generate regular reports and analysis to evaluate account performance, identify trends, and make data-driven recommendations for improvement.
- Bachelor's degree in Business Administration, Marketing, or related field.
- Relevant experience in account management.
- Strong leadership skills.
- Excellent communication skills.
Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on
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