Gucci - Store Operations Manager (São Paulo)
2 semanas atrás
Summary
Role Mission
To oversee and drive the Back Office Department business goals in line with corporate policies and procedures ensuring a smooth run of the store. To support the adequate integration and optimization between back-office and front office.
To provide process improvement initiatives that are necessary to improve the operational efficiency of the business.
**Job Description**:
Key Accountabilities
- Stock control_
- Owner of stockroom organization and lead of the stock team
- Develop and maintain positive relationships with the team
- Ensure that effective communication is maintained with the Managerial team and Gucci corporate team
- Manage organization of stock in accordance with Gucci directives and procedures (style, size and color)
- Ensure receipt, quantities, tagging, deliveries of products, articles, and supplies in a timely manner
- Ensure replenishment is done hourly and accurately
- Control and supervise transfers and all other operations in a timely manner
- Supervise the flow of goods between storage and the shop floor, prepare and control arrangement of articles
- Ensure orders and stock levels of stationary, drinks and packaging orders and stock levels
- Plan and undertake inventory operations, and be a stakeholder in monitoring loss-prevention and unknown mark-downs
- Liaise with the operations/Inventory Control team
- Till_
- Owner of cash desk organization and lead the cashier team
- Develop and supervise cashier duties
- Check sales reports and make sure transactions are done correctly
- Check discrepancies regularly and to be able to rectify them when possible
- Liaise with accounts and finance department
- After sales_
- After Sales consignments control
- Keep track of damage location, transfers
- Keep track of what goes to the repair centre. Shipments to/from repair centre
- Follow up on communications to and from the repair centre
- Make sure items are collected by customers
- Follow up on pending credit notes
- Inventory control of After Sales tools.
- Facility_
- Be the point of contact with the corporate Facility team for all the related issues (refurbishments, set up for special events etc.)
- Team Management_
- Ensure a strong level of awareness in regard to store operations and policies
- Ensure that the whole team is constantly updated about all in-store procedures providing training if needed
- Manage the good performance of the Back Office team
Key Requirements
- At least 3 years of experience in a similar role
- Fluent in English
- Highly committed to the Gucci brand and with a strong passion for opportunity presented
- Strong analytical, interpersonal and communication skill
Job Type
Regular
Start Date
2023-02-01
Schedule
Full time
Organization
GUCCI BRASIL IMPORTAÇÃO E EXPORTAÇÃO LTDA - 08.338.986/0001-16
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