Customer Service Representative

6 meses atrás


Sao Paulo, Brasil Binance Tempo inteiro

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is looking for an experienced Customer Service Representative to set up and expand our customer support operations team.

Customer Service is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.

Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigating if they don’t have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

**Responsibilities**:

- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers

**Requirements**:

- College degree or above
- Fluent Portuguese language, and advanced English speaker. Other languages (e.g. Spanish) will be beneficial
- Minimum 1 year experience in customer service, preferably in finance or e-commerce industry
- Outstanding new graduates are also welcomed to apply
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
- ** Willing to work weekends and irregular hours which will include night shifts**

**Working at Binance**
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s **core values**, creating a unified culture that enables collaboration, excellence, and growth.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.



  • São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our company's products and services. Responsibilities• Respond to customer inquiries...


  • São Paulo, São Paulo, Brasil SHOPPING CENTER LAPA Tempo inteiro

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Shopping Center Lapa. In this role, you will be responsible for providing exceptional customer service and support to our clients.About UsShopping Center Lapa is a dynamic and growing retail...


  • São Paulo, São Paulo, Brasil OMEGA, Inc. Tempo inteiro

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Brazil. As a key member of our organization, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.


  • Sao Paulo, Brasil Wego Chemical Group Inc. Tempo inteiro

    Wego Chemical Group is an international importer, supplier, and distributor of chemicals and raw materials. We are an established player in the international commercial chemical markets, providing companies in the developed world with supply chain solutions emanating from around the world, primarily the Far East. Our team has been operating for over 45...


  • Sao Paulo, Brasil Kyndryl Tempo inteiro

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Sao Paulo, Brasil INEOS Styrolution America LLC Tempo inteiro

    **Job Opportunity**: **Jr. Customer Service Representative**: **Brazil**: **INEOS Styrolution do Brasil Polimeros Ltda.**: **We Have Great Chemistry** We believe diversity is perceiving difference; inclusion is valuing it. Without inclusion, we cannot unlock the value that diversity has to offer. Everyone has a seat at our company table. Our employees bring...

  • Customer Service Agent

    6 meses atrás


    Sao Paulo, Brasil Pay Retailers Tempo inteiro

    At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world...


  • Sao Paulo, Brasil Auravant Tempo inteiro

    **Descripción del puesto**: Procuramos Engenheiros Agrônomos para se juntarem à nossa equipe comercial como **Customer Success Representative** Principais responsabilidades da função: - Identificar oportunidades de vendas, upsell. - Analise o nível de satisfação. - Colaboração com vendas, produto e outras equipes internas para garantir a...


  • Sao Paulo, Brasil EFRH- Recursos Humanos Tempo inteiro

    Procuramos Engenheiros Agrônomos para se juntarem à nossa equipe comercial como Customer Success Representative **Principais responsabilidades da função**: - Identificar oportunidades de vendas, upsell. - Analise o nível de satisfação. - Colaboração com vendas, produto e outras equipes internas para garantir a renovação do cliente - Realizar...


  • Sao Paulo, Brasil Happy Koala LLC Tempo inteiro

    **Happy Mammoth** is a fun and rapidly growing health company committed to helping our customers live very full lives once again. We laugh, we collaborate and we encourage personal growth/passions. We are obsessed with creating natural health products centered around gut, hormone and mental health with our unique results-based dosages using the latest...


  • Sao Paulo, Brasil Airwallex Tempo inteiro

    If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us! **Role**: We’re looking for a dedicated, empathetic team member to join us as a Customer Support Representative to serve our US customer base. We’re looking for proactive, high-energy individuals who have a passion for delivering a...


  • São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    Are you looking for a dynamic work environment where you can grow and develop your skills? We have an exciting opportunity for a Customer Service Representative to join our team at Teleperformance in Lapa, SP.About the Role:We are seeking a highly motivated and detail-oriented individual to provide exceptional customer service to our clients. As a Customer...


  • Sao Paulo, Brasil Wesco Tempo inteiro

    **Responsibilities**: - Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. - Process payments for cash account customers. - Research and resolve customer problems, acting as the customer liaison between other departments when necessary. - Back-up support to sales counter with walk in and...


  • São Paulo, São Paulo, Brasil Teleperformance Tempo inteiro

    This role presents an exceptional opportunity to join a leading telemarketing company as a Customer Service Representative, where you will be instrumental in delivering top-notch customer experiences. Based in São Paulo, Brazil, this position offers a unique blend of cultural immersion and professional growth.Company Overview: Our organization prides itself...


  • São Paulo, São Paulo, Brasil Rain Media Tempo inteiro

    About the RoleRain Media is seeking a Phone Customer Service Representative to join our team at Organics Ocean. As a Phone Customer Service Representative, you will be the face of our brand, providing exceptional customer service to our clients. Your passion for wellness and supplements will shine through in your interactions, ensuring a positive experience...


  • São Paulo, SP, Brasil INEOS Styrolution Tempo inteiro

    **About INEOS Styrolution**: **Current Opportunity**: ***Job Title** **Junior Customer Service Representative** **Location** **São Paulo, SP, Brasil.**: **The Position**:The Jr. Customer Service Representative executes, imports and exports operations. Deal with global company sources on imports managing orders, deliveries and incident customer's issues....


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    **About Accor Hotels**We are a global leader in the hotel industry, committed to delivering exceptional experiences to our guests.**Job Summary**We are seeking a skilled Customer Service Representative to join our team. As a key member of our restaurant staff, you will be responsible for providing outstanding service to our guests, ensuring their stay with...


  • São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    Company OverviewTeleperformance is a dynamic and collaborative environment that fosters constant transformation and growth. As a Customer Service Representative, you will be part of a team that represents one of the biggest social networks in the world.


  • Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.** **Our employees are as diverse as our customer base and we value the sharing of skillsets...


  • Sao Paulo, Brasil BEAUTYSTREAMS Tempo inteiro

    BEAUTYSTREAMS is a B2B market insights and trend platform specialized in the cosmetics sector, helping product development and marketing teams stay ahead with category forecasts, color predictions, product innovation, and consumer analyses. The company provides services like corporate workshops, bespoke consulting, and a comprehensive website to beauty...