Customer Service Representative- Spanish Speaker

6 meses atrás


Sao Paulo, Brasil SmallWorld FS Tempo inteiro

**Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.**
**Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries.**
**SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.**
**Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?**

**Then join us Let's make this big world into SmallWorld**

A **Customer Support Executive** acts as a liaison, providing information on products and services, answering questions, and resolving any issues that may arise that our agents may face in our global network with accuracy and efficiency. The best Customer Support Executives truly look forward to helping customers andagents. They are patient, empathetic and passionate about communication. They love to talk and know the importance of good communication skills. Customer Support Executives can put themselves in their customers' shoes and advocate for them when needed.Problem solving also comes naturally to these customer support agents. They are confident in troubleshooting and identifying when they do not have enough information to answer customer questions or resolve complaints. The goal is to ensure excellent service standards, respond efficiently to customer inquiries, and achieve high customer satisfaction.Must have excellent communication skills as they will be speaking directly to customers. They must also have a thorough knowledge of their company's products, services and good computer skills in order to answer customer questions. They should also have a pleasant attitude to be able to de-escalate potentially hostile customers and must work in a fast-paced environment.

**Schedule**:
Monday - Saturday 44Hours (Hybrid format)

**General Responsibilities**:

- Be first point of contact for all agent/customer inquiries
- Handle large volume of incoming telephone calls
- Manage a large volume of tickets and chats
- Identify and assess customer needs to achieve satisfaction
- Build lasting relationships and trust with agents/customers through open and interactive communication
- Providing accurate, valid, and complete information using the right methods/tools
- Achieving customer service team personal sales goals and call handling quotas
- Handle customer complaints, providing appropriate solutions and alternatives within established timelines; following up to ensure resolution
- Following communication procedures, guidelines, and policies
- Going the extra mile to engage with customers
- Always maintain a positive, empathetic, and professional attitude towards customers.
- Promptly responding to inquiries and maintaining good relationships with our agents/customers
- Must exercise sound judgement and make decisions for each service requested by agents/customers within established procedures
- Provide all agents with comprehensive information about our services and Small World policies and procedures.
- Assist with training as needed. Know exactly how to train an Customer on all aspects of being a Small world customer. This can be done via TeamViewer or any other channel.
- Provide comprehensive support on IT support and follow up until the issue is resolved, therefore good computer skills are necessary
- Review agent/customer transactions and request appropriate documentation
- Call and assist beneficiaries as needed to complete transaction payment.
- Other ad hoc tasks

**Language Requirements**:
Must be bilingual in one of these two idioms:

- Spanish
- Portuguese

INDHP


  • Customer Support

    6 meses atrás


    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...


  • Sao Paulo, Brasil Binance Tempo inteiro

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...


  • Sao Paulo, Brasil Wego Chemical Group Inc. Tempo inteiro

    Wego Chemical Group is an international importer, supplier, and distributor of chemicals and raw materials. We are an established player in the international commercial chemical markets, providing companies in the developed world with supply chain solutions emanating from around the world, primarily the Far East. Our team has been operating for over 45...


  • São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and promoting our company's products and services. Responsibilities• Respond to customer inquiries...


  • São Paulo, São Paulo, Brasil SHOPPING CENTER LAPA Tempo inteiro

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Shopping Center Lapa. In this role, you will be responsible for providing exceptional customer service and support to our clients.About UsShopping Center Lapa is a dynamic and growing retail...


  • São Paulo, São Paulo, Brasil OMEGA, Inc. Tempo inteiro

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Brazil. As a key member of our organization, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.


  • Barueri, São Paulo, Estado de São Paulo, Brasil Markem-Imaje Tempo inteiro

    As a Junior Customer Service Representative, you will provide customer service for M-I consumables and parts, from order receipt to delivery to the customer.What you will do:Analyze and process orders for printers, parts and consumables.Track the billing of processed orders.Track the backlog and inform the customer about delays.Contact the logistics...

  • Customer Service Agent

    6 meses atrás


    Sao Paulo, Brasil Pay Retailers Tempo inteiro

    At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world...


  • Sao Paulo, Brasil INEOS Styrolution America LLC Tempo inteiro

    **Job Opportunity**: **Jr. Customer Service Representative**: **Brazil**: **INEOS Styrolution do Brasil Polimeros Ltda.**: **We Have Great Chemistry** We believe diversity is perceiving difference; inclusion is valuing it. Without inclusion, we cannot unlock the value that diversity has to offer. Everyone has a seat at our company table. Our employees bring...

  • Customer Service Manager

    6 meses atrás


    Sao Paulo, Brasil Pay Retailers Tempo inteiro

    At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world...

  • Ads Service Specialist

    6 meses atrás


    Sao Paulo, Brasil TikTok Tempo inteiro

    Responsibilities ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams...


  • Sao Paulo, Brasil Airwallex Tempo inteiro

    If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us! **Role**: We’re looking for a dedicated, empathetic team member to join us as a Customer Support Representative to serve our US customer base. We’re looking for proactive, high-energy individuals who have a passion for delivering a...

  • Sales Representative

    2 semanas atrás


    São Paulo, Brasil Acronis Tempo inteiro

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Sales Representative (Spanish) who is ready to join our mission in creating a #CyberFit future! This position is focused on driving renewal...


  • São Paulo, São Paulo, Brasil Teleperformance Tempo inteiro

    This role presents an exceptional opportunity to join a leading telemarketing company as a Customer Service Representative, where you will be instrumental in delivering top-notch customer experiences. Based in São Paulo, Brazil, this position offers a unique blend of cultural immersion and professional growth.Company Overview: Our organization prides itself...


  • Sao Paulo, Brasil Kyndryl Tempo inteiro

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • São Paulo, Brasil Farfetch Tempo inteiro

    Customer Service Advisor – Sportswear Brand (German Speaker)Pay: CompetitiveEmployment type: OtherJob DescriptionLocation: São Paulo, São Paulo, Brazil / Farfetch - Operations – Customer Service / Full-time / RemoteFARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators, and...


  • São Paulo, São Paulo, Brasil Teleperformance Tempo inteiro

    About the Role: We are seeking a skilled Customer Service Representative to join our team. As a Telemarketing Support Specialist, you will be responsible for supporting our customers through chat, voice calls, and emails. This is an exciting opportunity to help improve our customers' businesses by promoting their ads or offering guidance in this process.Key...


  • São Paulo, SP, Brasil INEOS Styrolution Tempo inteiro

    **About INEOS Styrolution**: **Current Opportunity**: ***Job Title** **Junior Customer Service Representative** **Location** **São Paulo, SP, Brasil.**: **The Position**:The Jr. Customer Service Representative executes, imports and exports operations. Deal with global company sources on imports managing orders, deliveries and incident customer's issues....

  • Customer Support Agent

    6 meses atrás


    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.** **Our employees are as diverse as our customer base and we value the sharing of skillsets...


  • São Paulo, São Paulo, Brasil TELEPERFORMANCE Tempo inteiro

    Work with UsWe are looking for a Customer Service Representative (Portuguese and English) to join our team at TELEPERFORMANCE in São Paulo, Brazil. As a valued member of our team, you will be responsible for providing exceptional customer service to our clients, promoting their ads, and offering guidance to help them improve their businesses.What We Offer-...