Support Analyst

Há 1 mês


Belo Horizonte, Brasil Prime Results Tempo inteiro

**Descrição**:
A **Prime** está em busca de **Support Analyst** para compor seu time

A Prime Results é uma empresa de consultoria e assessoria empresarial que presta serviços para a Universo AGV, AGV Brasil, Tato Assist, You Saúde, UmaViagens e AuHappy. Proporcionando um serviço nas áreas de recursos humanos, jurídica, qualidade e financeira, além de atuar com treinamento e capacitação de equipes, implementação de metodologias ágeis e soluções inteligentes, monitoria de recebíveis visando aumentar o desempenho dos seus clientes.

**Responsabilidades**:

- Gestão de acessos de usuários (organização, criação, alteração e concessão de acessos);
- Gestão dos acessos dos sistemas internos, avaliação para aprovação;
- Suporte de erros no sistemas;
- Lidar com suporte de software;
- Acompanhamento de testes e homologação com usuário/cliente final;
- Tratamento de erros, problemas e suporte à sistemas em produção, propondo solução definitiva e ou alternativas de contorno;
- Trabalhando em conjunto com usuários e outras equipes de tecnologia;
- Gestão de suportes (organização e solução de suportes nível 1).

**Skills**:

- Metodologias ágeis
- Capacidade Analítica
- Planejamento de Testes

**Requisitos**:

- Experiência em integrações de sistemas;
- Conhecimentos em metodologias ágeis;
- Experiência em escritas de estórias de usuário, critérios de aceite, elaboração de casos de testes, esclarecimento de dúvidas das áreas clientes, analisando e verificando as alternativas de resolução de erros;
- Excelente comunicação verbal e escrita;
- Habilidades sólidas de solução de problemas;
- Possuir capacidade de leitura e compreensão de manuais e procedimentos;
- Ensino superior com interesse na área Tecnologia.

**Diferenciais**:

- Experiência na área: Help Desk.

**Benefícios**:

- Vale Refeição - 25,00 o dia trabalhado (Cartão Flash);
- Vale Transporte ou Auxilio Combustível;
- Assistência Médica após o período de experiência;
- Acesso ao Clube Certo - Clube de Benefícios;
- Gympass;
- Parceria com instituições de ensino (Cursos de graduação e pós graduação).


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