Customer Experience Associate I

1 semana atrás

Sao Paulo, Brasil Conduent Tempo inteiro

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Job Track Description**:

- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**
- Ability to perform in an analytical and operational process.
- Entry-level position with limited requirements for licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a close degree of supervision.

**Functional Knowledge**
- Has basic skillset in a range of processes, procedures, and systems.

**Business Expertise**
- Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
- Impacts a team through quality of the services and information provided.
- Follows standardized procedures and practices and receives close supervision and guidance.
- For consistency, methods and tasks are described in detail.

**Leadership**
- Has no supervisory responsibilities.

**Problem Solving**
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Has limited opportunity to exercise discretion.

**Interpersonal Skills**
- Exchanges information and ideas effectively.

**Responsibility Statements**
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

  • Customer Experience Associate I

    7 meses atrás

    Sao Paulo, Brasil CONDUENT Tempo inteiro

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate I

    7 meses atrás

    Sao Paulo, Brasil Conduent Tempo inteiro

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Customer Experience Associate I

    Há 6 dias

    Sao Paulo, Brasil Conduent Tempo inteiro

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    7 meses atrás

    Sao Paulo, Brasil CONDUENT Tempo inteiro

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate I

    Há 5 horas

    Sao Paulo, Brasil Conduent Tempo inteiro

    About Conduent: - Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate Iii

    7 meses atrás

    Sao Paulo, Brasil CONDUENT Tempo inteiro

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate I

    5 meses atrás

    São Paulo, SP, Brasil Conduent do Brasil Serviços de Call Center Ltda. Tempo inteiro

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate Ii

    7 meses atrás

    Sao Paulo, Brasil CONDUENT Tempo inteiro

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Support Associate

    7 meses atrás

    Sao Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

    **Position**: Customer Support Associate **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** As a Customer Support Associate, you will work...

  • Customer Experience Specialist

    6 meses atrás

    Sao Paulo, Brasil Allergan Aesthetics Tempo inteiro

    **Company Description** The AMI Customer Experience plays a key role in building and maintaining positive customer relationships, which can result in greater loyalty, retention and business growth. The AMI Customer Experience is responsible for leading and coordinating strategies designed to improve the customer experience across all touchpoints with...

  • Associate Customer Success Manager

    Há 6 dias

    Sao Paulo, Brasil Time Doctor Tempo inteiro

    **About the Role** As an Associate CSM, Onboarding Specialist, you'll manage our smaller tier (Tier 3) client accounts within your territory. You will act as a product and onboarding expert as well as a solutions engineer. Although you will not have any accounts technically assigned to you, you will be overseeing the entire Tier 3 book of business and...

  • Br Customer Success Associate

    3 meses atrás

    São Paulo, Brasil Sporty Group Tempo inteiro

    As the Customer Success Associate you will be responsible for providing client-centric and customer-focused support with a specific focus on providing world-class support services to a leading betting operator with a commitment to improving the customer-service experience. As a Customer Success Agent you may also be requested to reach out to customers based...

  • Customer Experience Specialist

    7 meses atrás

    Sao Paulo, Brasil JATO Tempo inteiro

    **Employment Type** - Full Time **Location Country** - Brazil **Location** - Sao Paulo **Job Details** - JATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives...

  • Customer Experience Associate Manager

    2 meses atrás

    São Paulo, SP, Brasil Uber Tempo inteiro

    **About the Role** The Mobility Rider Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types. He or she will ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind - creating strategies for...

  • Customer Experience Manager

    6 meses atrás

    Sao Paulo, Brasil PepsiCo Tempo inteiro

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • Customer Support Associate

    6 meses atrás

    Sao Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

    **Position**: Customer Support Associate **What You'll Be Doing**: - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. - Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. - Responsible for handling more complex...

  • Customer Support Associate

    7 meses atrás

    Sao Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

    **Position**: Customer Support Associate **What You'll Be Doing**: - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. - Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. - Responsible for handling more complex...

  • Sr. Program Manager, Brazil Customer Experience

    7 meses atrás

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership At Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest...

  • Analista De Customer Experience

    1 semana atrás

    Sao Paulo, Brasil buscojobs Brasil Tempo inteiro

    Analista de Customer Experience Jr Local: Osasco, São PauloData: 21/12/2024Responsabilidades:Ter uma ótima comunicação, tanto verbal quanto escrita.Sentimento e cabeça de dono, com atitude e criatividade para buscar sempre soluções para os desafios existentes.Ser bom de verdade em relacionamento.Analista de Atendimento Customer Experience Local:...

  • Assistente de Customer Experience

    7 meses atrás

    Sao Paulo, Brasil Rei do Pitaco Tempo inteiro

    Estamos buscando um **Assistente de Customer Experience**, para fazer parte da operação de **Customer Experience** no Rei do Pitaco. **Terá como atividades principais**: - Garantir a satisfação do cliente em todos os seus atendimentos; - Trabalhar em conjunto com os demais membros da equipe de atendimento; - Orientar as melhores práticas de uso do...