Customer Experience Associate I

4 semanas atrás

São Paulo SP, Brasil Conduent do Brasil Serviços de Call Center Ltda. Tempo inteiro

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Job Track Description**:

- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**
- Ability to perform in an analytical and operational process.
- Entry-level position with limited requirements for licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a close degree of supervision.

**Functional Knowledge**
- Has basic skillset in a range of processes, procedures, and systems.

**Business Expertise**
- Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
- Impacts a team through quality of the services and information provided.
- Follows standardized procedures and practices and receives close supervision and guidance.
- For consistency, methods and tasks are described in detail.

**Leadership**
- Has no supervisory responsibilities.

**Problem Solving**
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.
- Has limited opportunity to exercise discretion.

**Interpersonal Skills**
- Exchanges information and ideas effectively.

**Responsibility Statements**
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

  • Customer Experience Associate

    Há 6 dias

    São Paulo, São Paulo, Brasil Recargapay Tempo inteiro

    At RecargaPay, we're dedicated to empowering individuals and small businesses to take control of their financial lives. Our mission is to democratize mobile payments and financial services in Brazil with convenience, security, and without waiting in lines.**Key Responsibilities:**• Assist customers with technical problems and account inquiries.• Resolve...

  • Customer Experience Associate I

    3 meses atrás

    Sao Paulo, Brasil CONDUENT Tempo inteiro

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate I

    3 meses atrás

    Sao Paulo, Brasil Conduent Tempo inteiro

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Customer Experience Associate I

    3 meses atrás

    Sao Paulo, Brasil CONDUENT Tempo inteiro

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Associate I

    3 semanas atrás

    SÃO PAULO, Brasil Conduent do Brasil Serviços de Call Center Ltda. Tempo inteiro

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Associate I

    Há 4 dias

    São Paulo, São Paulo, Brasil Conduent do Brasil Serviços de Call Center Ltda. Tempo inteiro

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Success Associate

    Há 3 dias

    São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro

    About the RoleAs a Customer Success Associate at Sporty Group, you will play a critical role in delivering exceptional customer experiences and driving business growth. This is an exciting opportunity to join a dynamic team and contribute to the success of our customers.Key ResponsibilitiesProvide timely and effective support to customers through various...

  • Customer Experience Associate I

    3 meses atrás

    São Paulo, Brasil Conduent Business Services Tempo inteiro

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Experience Assistant I

    3 meses atrás

    Sao Paulo, Brasil RecargaPay Tempo inteiro

    RecargaPay, the payments app for all Brazilians, is seeking a friendly and motivated Customer Experience Assistant I to join our team. At RecargaPay, we strive to empower individuals and small businesses to take control of their financial lives. Our mission is to democratize mobile payments and financial services in Brazil with convenience, security, and...

  • Client Services Associate I

    Há 7 dias

    São Paulo, São Paulo, Brasil Icon Plc Tempo inteiro

    About the RoleAt Icon Plc, we're seeking a highly skilled Client Services Associate I to join our dynamic team. As a key member of our organization, you will play a pivotal role in delivering exceptional customer service, managing client relationships, and ensuring the smooth operation of client projects.Key ResponsibilitiesAct as the primary point of...

  • Customer Experience Specialist

    3 semanas atrás

    São Paulo, SP, Brasil JATO Dynamics Tempo inteiro

    🌟 Join JATO Dynamics – Leading the Future of Automotive Market Intelligence! 🌟 Are you ready to be part of a global leader in automotive market intelligence? At JATO Dynamics, we deliver the world’s most comprehensive, accurate, and up-to-date databases of vehicle prices, specifications, industry news, incentives information, and sales and...

  • Customer Service Associate I-Business

    Há 5 horas

    São Paulo, São Paulo, Brasil Jobs for Humanity Tempo inteiro

    {"Job SummaryWe are seeking a highly skilled Customer Service Associate I-Business to join our team at Jobs for Humanity. As a key member of our customer support team, you will be responsible for providing exceptional support to internal customers, resolving issues, and ensuring a positive experience for our clients.Key Responsibilities* Provide timely and...

  • Associate Representative

    Há 5 dias

    São Paulo, SP, Brasil Wesco Tempo inteiro

    **Responsibilities**: - Interacts with customers by phone or in person to provide information and to ensure best service possible. - Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. - Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. - Receives...

  • Customer Experience Associate

    4 semanas atrás

    São Paulo, Brasil The Church of Eleven22 Tempo inteiro

    Customer Experience Associate - San Pablo (Part-time)Job Title: Customer Experience Part-time Associate Ministry/Department: Hope’s Closet San Pablo Reports to: Customer Experience Manager Status: Non-exempt, 29 hours weekly Supervisory Role: N/A ObjectiveTo provide excellent customer service and help execute daily operations to drive sales while keeping...

  • Customer Experience Associate Iii

    3 meses atrás

    Sao Paulo, Brasil CONDUENT Tempo inteiro

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Customer Experience Intern

    3 semanas atrás

    São Paulo, SP, Brasil Webull Brasil Tempo inteiro

    Webull is a leading platform that empowers investors by providing them with cutting-edge tools and resources to trade in U.S. and global markets. Our team in Brazil is focused on expanding our reach and impact in the financial sector, offering unparalleled opportunities for growth and learning. Role Overview: We are seeking a highly motivated intern to...

  • Customer Experience Associate Ii

    3 meses atrás

    Sao Paulo, Brasil CONDUENT Tempo inteiro

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Especialista de Customer Experience

    2 semanas atrás

    São Paulo, SP, Brasil Geosiga Tempo inteiro

    Estamos em busca de um Especialista em Customer Experience (CX) altamente qualificado para garantir que nossos clientes tenham uma experiência excepcional em todos os pontos de contato. O profissional será responsável por mapear a jornada do cliente, identificar pontos de melhoria, e implementar estratégias que aumentem a satisfação e fidelidade dos...

  • Senior Customer Experience Designer

    3 semanas atrás

    São Paulo, SP, Brasil Bunge Tempo inteiro

    Location : BAL - SEDE City : Sao Paulo State : São Paulo (BR-SP) Country : Brazil (BR) Requisition Number : 36673 Bunge has an exciting opportunity available for Senior Customer Experience Specialist. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been...

  • Workplace Experience Associate

    3 meses atrás

    Sao Paulo, Brasil DocuSign Tempo inteiro

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...