Hub Distribution Partner Manager
6 meses atrás
Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in leading large, cross functional projects
- Advanced English
The goal of Amazon Logistics is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost-effective way possible. Brazil Amazon Logistics (AMZL) is in an exciting phase of building a large-scale logistics network, addressing the toughest last-mile challenges.
We are looking for creative leaders with a passion for high complex challenges, a knack for problem solving, and the ability to thrive in a fast-paced environment. Amazon Logistics is looking for a Hub Partner Management & Coaching position to be a part of the team that drives the expansion of the Hub DP (Hub Distribution Partner) network across the country.
The DP Hub structure is an AMZL hybrid operation that uses partner small companies to carry out AMZL's urban logistics in high-risk, low-density and remote areas, through the use of AMZL's main technologies and processes, aiming for the best service in the category to our customers in Brazil.
This position is an Operations Manager that will support Hub Operations expansion by planning measuring and controlling the main metrics and KPIs for the channel. As Hub Partner Manager, you will work with field teams to improve partner delivery performance and service level goals by proposing program measures that respond to partner feedback and other mechanisms. You will also be responsible for engaging partners in metrics for improvement, escalations, program initiative rollouts or new program adjustments, fielding complaints, discussing profitability, training and driving business reviews to improve each individual delivery Hub.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.
Key job responsibilities
- Monitor and control the main metrics and KPIs of Hubs and partner stores
- Work with field teams to improve partner delivery performance and service level
- Propose program measures that respond to partner feedback and other mechanisms to improve performance and engagement
- Work together with Hub partners to discuss metrics, strategies and keep them engaged
- Manage and/or coordinate with 3P vendors who support these functions.
Sao Paulo, SP, BRA
- Experience in program or project management
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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