Sea Logistics Export and Import Operational Care

Há 7 dias


Santos, Brasil Kuehne+Nagel Tempo inteiro

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
**YOUR ROLE **:Sea Logistics Export and Import Operational Care is responsible for managing the coordination of customer shipments by securing buy rates (when required) and capacity with qualified carriers/partners. Specifically, Sea logistics Import Operational Care will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners, executing the requisite data entry, generating the required documentation, and liaising with our customer care specialists to ensure requirements are met. All of these activities are to be performed in compliance with rules and regulations governing sea transport and associated national protocols.
**YOUR RESPONSIBILITIES**:

- Coordinate with customer care, haulers and carriers for the imports of shipment
- Review and insure alignment of shipping instructions including to clarify any deviations/conflicts taking country regulations, export compliance and rate and routing information into consideration
- Execute shipment and documentation coordination through operational systems assuring customer and internal requirements ensuring accuracy in terms of data quality and financial result of the operations
- Monitor operational performance such documentation, operational systems tasks, carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered impacting
- Initiate and resolve any rate discrepancies
- Cost Management
- Work with Sales and Customer Care on account implementation, ensuring a smooth transition from sales to operations
- Problem-solving in terms of operation disputes or discrepancies involve and communicating the supervisor, manager, divisional manager or branch manager
- Guide and help the team with less experience
- Monitor internal data and customer indicators in accordance with customer expectation, action plan and continuous improvement

**YOUR SKILLS AND EXPERIENCES**:

- Business Administration (focussed on Foreign Trade), Economic, Law or compatible University Degree
- Sea Logistics experience
- Fluent English will be a differential



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