Team Leader Sales Support Brazil

6 meses atrás


Santos, Brasil Wallenius Wilhelmsen Tempo inteiro

Overview:
Supervisor of all customer process and controls, assuring Customer Support, Intelligence, Contract fulfillment for every account we handle, supporting the team on the related activities. Provide all company areas with relevant information and support for best trade and financial result.

**Job Description**:

- Lead and Support the Sales Support? Documentation team/Cargo & Customer Coordination Team
- Team development / empowerment through dialogue, mentoring and example based leadership
- Shipments coordination for designated customers
- Maintenance and follow up of contracts
- Shipments supervision to ensure specific requirements are met and all internal preparations are done for cargo loading
- Revenue and volume forecast per vessel/period
- Alignment with trade for allocation follow up
- Cargo Readiness Management.
- Support Team and Members as back up
- Attend meetings with customer
- Participate of projects development, process discussions and regular conference calls with trade, operations, commercial, etc
- Follow up on Documenation KPI to ensure high quality of Bill of Lading release
- Documentation expertise on Export and Import shipments
- Alignment with all areas and stakeholders - documentation, trade, operations, cargo quality, claims, sales, port operator, terminal, etc
- Equipment Inventory and availability management

Job Requirements:
Process and people oriented

Strategic and holistic understanding of internal and customer’s processes

Leadership skills

Strong relationship skills

High focus on quality and accuracy

Must be able to support simultaneous efforts and collect and organize information from multiple sources

Analytical, written and communication skills

Flexible, creative thinker

Microsoft Word, Advanced Excel and PowerPoint user

English Fluency

Ability to collaborate and cooperate within and across teams to complete tasks within a project team

Demonstrated initiative and a proactive approach

Time management skills

Ability to work to strict deadlines - Handle high pressure - Manage conflict - Travel availability

Pay Type : Salaris


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