Sales Support Team Manager

3 semanas atrás


Santos, São Paulo, Brasil Wallenius Wilhelmsen Tempo inteiro

As a skilled Sales Support Team Manager, you will be responsible for overseeing all customer processes and ensuring seamless support, intelligence, and contract fulfillment for each account handled. This role involves providing relevant information and support to various company areas to achieve optimal trade and financial results.

Key responsibilities include:

  • Leading and supporting the Sales Support Documentation team/Cargo & Customer Coordination Team
  • Developing the team through dialogue, mentoring, and example-based leadership
  • Coordinating shipments for designated customers
  • Maintaining and following up on contracts
  • Supervising shipments to ensure specific requirements are met and all internal preparations are done for cargo loading
  • Forecasting revenue and volume per vessel/period
  • Aligning with trade for allocation follow-up
  • Managing cargo readiness
  • Supporting team members as a backup
  • Attending meetings with customers
  • Participating in projects development, process discussions, and regular conference calls with trade, operations, commercial, etc.
  • Following up on documentation KPI to ensure high-quality Bill of Lading release
  • Providing documentation expertise on Export and Import shipments
  • Aligning with all areas and stakeholders - documentation, trade, operations, cargo quality, claims, sales, port operator, terminal, etc.
  • Managing equipment inventory and availability

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