Support Talent Community

3 semanas atrás


Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

***

Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If your answered yes, our support area may be a great fit for you Be part of our Support Talent Community and we might contact you in order to start a career conversation.

We are looking for a person who is driven by a desire to provide our customers with outstanding customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.

**EXPECTATIONS AND TASKS**

Meet, work, and talk to colleagues and customers from all around the world On support teams, you will collaborate with global support engineers across the product area to drive positive customer outcomes, in a fast-paced environment and work cross-culturally.
- Be accountable and self-driven for the assigned tasks and for the personal development, asking for help when needed and being mindful of continuous learning opportunities;
- Be a team player that is both eager to learn and to share knowledge;
- Safeguard customers in critical/escalated situations;
- Demonstrate logical thinking for solving a wide range of issues with different levels of complexity;
- Flexibility to work during some holidays and some weekends based on business needs.
- When needed, report errors to development teams;
- Managing internal and external escalations incl. Customer communication
- Own and be responsible for concurrent incidents in a ticketing system.
- Research, analyze and troubleshoot all incoming case and service requests.

**QUALIFICATIONS / SKILLS AND COMPETENC**IES
- At least one programming knowledge, especially in reading (HTML5, Java, Java Script, C++, ABAP/4 etc)
- At least one database strong knowledge (Microsoft SQL Server, SAP MaxDB or other relational DB e.g. MySQL, Sybase ASE, Oracle, Informix, DB2, etc.)
- Ability in troubleshooting and/debugging, root cause analysis
- Excellent customer focus and communication skills (oral/written)
- Problem solving/analytical skills
- Fluent in English (Spanish skills would be a benefit)
- Knowledge of ERP/ CRM process and document creation.
- Familiarity with SSO (Single Sign-on) technologies, particularly SAML, is a plus

**EDUCATION AND WORK EXPERIENCE**
- Familiarity with Customer Service, Consulting or Support for software or other Information Technology products;
- Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes.

**LOCATION**: São Leopoldo - RS

Joining the global SAP Family, you will become an ambassador for the Support Organization. The learning never ends - you are expected to continuously learn and up-skill during your time here.

We hope you feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 353485 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid



  • Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **PURPOSE AND OBJECTIVES** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support - Concur...


  • Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **PURPOSE AND OBJECTIVES** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support - Concur...


  • Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **PURPOSE AND OBJECTIVES** Do you enjoy delivering a great customer experience and interacting with customers and colleagues all over the world? Do you have a knack for digging into problems and constantly expanding your knowledge? If you answered yes, this role may be a great fit for you! The SAP Product Support - Concur...


  • Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **ROLE DESCRIPTION**: This position will be supporting the SAP Ariba Supplier Management solution as a member of the IWSI Support team. The primary function of the Solution Support Engineer is to provide dependable and timely resolution for complex software issues related to the SAP Ariba IWSI solutions. The Solution...


  • Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **_ Application Support Specialist_** SAP Fieldglass is a cloud-based Vendor Management System (VMS) that helps world-class companies manage contingent workforce and services procurement programs. **F**ounded in 1999 to help transform how companies find, engage, and manage external talent and contingent workforces and...

  • Procurement Support

    Há 1 mês


    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **Based Location is São Leopoldo** **OVERVIEW** **ROLES AND RESPONSIBILITIES** - Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible - Demonstrate a high level of expertise with...


  • Porto Alegre, Brasil SAP Tempo inteiro

    Dando continuidade ao sucesso da última edição, estamos empolgados em anunciar o Support Summit 2023 da SAP Labs Latin America! #SAPLabsLA Reservem em seus calendários a **tarde do dia 24 de novembro**, pois estamos nos preparando para mais um evento presencial incrível. Desta vez, estamos elevando o nível com novos conteúdos e uma seleção de...


  • Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **PURPOSE AND OBJECTIVES** **EXPECTATIONS, COMPETENCIES AND TASKS** - Provide support to customers via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer solutions within established timelines; - Provide excellent analytical, written and verbal communication...


  • Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the team**: Our team is driven by a desire to provide our customers with an outstanding support service. The primary responsibility is to assist them in resolving their issues related to the implementation, deployment, functionality and usage of SAP Products. **In this role, you will**: - Deliver a support service...

  • SAP Ixp Intern

    Há 1 mês


    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the SAP Internship Experience Project**: The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP**: - ** Culture of collaboration**:meet with mentors, make new...

  • SAP Ixp Intern

    Há 1 mês


    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the SAP Internship Experience Project**: The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP**: - ** Culture of collaboration**:meet with mentors, make new...

  • SAP Product Support

    Há 1 mês


    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the team** Do you want to face new challenges? Work as part of a team? Learn something new every day? Deal with diverse people and cultures? Develop your career? If your answer is YES, this position was made for you. The primary responsibility is to assist our customers in resolving issues related to the...


  • Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **EXPECTATIONS AND TASKS** CoE Analytics Support consultants are engineers who can perform highly specialized remote and onsite services for LA overseas customers. Goal is to enable customers to implement and operate their SAP solutions at their maximum potential with optimal TCO and to manage their technical risks during...

  • SAP Ixp Intern

    Há 1 mês


    Porto Alegre, Brasil SAP Tempo inteiro

    **Bring out your best** **About the SAP Internship Experience Program** The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP** 1.** Culture of collaboration**: meet with mentors, make new friends...

  • SAP Ixp Intern

    Há 1 mês


    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the SAP Internship Experience Project**: The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP**: - ** Culture of collaboration**:meet with mentors, make new...

  • SAP Ixp Intern

    Há 1 mês


    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the SAP Internship Experience Project**: The SAP Internship Experience Project is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers. **Three reasons to intern at SAP**: 1. Culture of collaboration: Meet with mentors, make new friends...

  • SAP Ixp Intern

    Há 1 mês


    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **Three reasons to intern at SAP**: - Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network. - Gain visibility: With Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities...

  • SAP Ixp Intern

    4 semanas atrás


    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the SAP Internship Experience Program**: The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP**: - ** Culture of collaboration**:meet with mentors, make new...

  • SAP Ixp Intern

    Há 5 horas


    Porto Alegre, Brasil SAP Tempo inteiro

    **Bring out your best** **About the SAP Internship Experience Program** The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP** **1. Culture of collaboration**:meet with mentors, make new friends...

  • SAP Ixp Intern

    4 semanas atrás


    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **About the SAP Internship Experience Program** The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. **Three reasons to intern at SAP**: 1.** Culture of collaboration**: meet with mentors, make new...