Ahs Frontrunner Application Specialist

1 semana atrás

Belo Horizonte, Brasil Modular Mining Systems, Inc Tempo inteiro

**AHS Frontrunner Application Specialist**:
**Location**: Belo Horizonte, BR
**Req ID**: 26915
**Onsite or Remote**: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.

We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

**The Company**:
Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

**Job Purpose**:
This role is responsible for providing technical support, troubleshooting, and software deployment of the FrontRunner Autonomous System.

The AHS product is at the forefront of mining technology as one of the most cost-effective solutions for fleet management, delivering unrivaled safety and fleet optimization in complex mining environments without the requirement of a truck operator. Modular currently supports successful AHS operations in the US, Chile, Australia, Canada and Brazil demonstrating Modular's ability to deliver high value, cutting edge solutions and outstanding support.

**Work place: Onsite Carajás**

**Job Duties and Responsibilities**:

- Providing technical support to the AHS Supervisory System, acting as 1st and 2nd Level support, and using customer ticketing portal, supporting tools, testing and escalation processes, which involves working in shifts.
- Troubleshoot and diagnose root cause of system issues within SLA timeframes.
- Capture and document improvement opportunities, identifying bugs and materials for internal training by creating reports, manuals, presentations, process maps, etc.
- Maintain ongoing communication with the 3rd level when necessary to fully understand issues and improve overall knowledge of the AHS.
- Proactively seek to identify unexpected system behavior and escalate these issues accordingly. Business Processes
- Communication - follow guidelines for communication flow through Modular, Komatsu and Vale

**Required Skills**:

- Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or any other relevant technology experience (preferred)
- Customer service experience
- Linux/Unix systems competent at a medium level with an understanding of computer networks.
- Microsoft SQL and/or MySQL databases.
- Communication skills suitable for working directly with customers.
- High-level analytical skills for general troubleshooting of product related issues.
- English - Advanced level.

**Desired Skills**:

- Experience in mining operations.
- Experience in Dispatch® or other fleet management system at an operational and/or technical level will be highly advantageous.
- Understanding of radio communication (2.4 GHz Wi-fi networks).
- Experience with virtualization solutions (i.e. VMWare).
- Proficiency in programming - Java or other high-level programming language.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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