Solution Consultant

3 semanas atrás

Sao Paulo, Brasil Genesys Tempo inteiro

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

LI-Hybrid

The Solution Consultant is part of customer centric field (sales) team that develops identified business opportunities. The Solution Consultant drives business-focused solution discoveries with customers, identifying and qualifying customer expected business outcomes and mapping them to Genesys offerings and a roadmap to achieve the “first time value”

Key Responsibilities:
A Solution Consultant is responsible for demonstrating the value and defining the impact a customer can realize with the Genesys offers. The solution consultant act as a trusted advisor to our customers in their transformational journey, educating and inspiring them to the Genesys vision. Very knowledgeable about the industry business trends and technology innovation and Genesys offers. You will guide the customer and manage the concerns and risk.

Responsibilities / Job Duties:
In this role, the primary responsibilities will include (but are not limited to):

- Customer Facing Responsibilities.
- Meeting with our prospective customers as a trusted, developing a deep understanding of their current environment, key business challenges, and goals, and helping them envision the benefits that can be realized with Genesys.
- Effectively communicates Genesy's strategic vision and unique capabilities to customers, connecting them to the customers’ business, and shares a compelling plan on how Genesys can help solve the customer's business challenges.
- Critically evaluates customer requirements specified in RFP/RFI against Genesys Offer capability and created an accurate response.
- Proactively identifies and manages customer concerns or risks in order to guide the customer to the best-fit offer.
- Build and maintain strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors - ensuring customer satisfaction and broader adoption, consumption of the Genesys offer.
- Brand advocate

Internal responsibilities:

- Take constant action to maintain the appropriate level of knowledge (participate in all appropriate product, sales, and procedural training and certifications).
- Providing an open and continuous knowledge transfer to both customer-centric teams (POD) as internal product and marketing organizations.
- Understand the customer buying journey by connecting with the Marketing Sales Development Representative or Customer Success Manager.
- Helping facilitate a smooth transition from pre-commit to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience.

Required Qualifications:

- Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications.
- Strong understanding and experience of CX industry as it relates to contact centers, digital, online, and platforms.
- Demonstrate excellent knowledge in CX transformation practices and models.
- BS or BA degree or equivalent work-related work experience.
- Passionate and curious about technology evolution and how it is transforming industries (cloud, platforms, big data, AI ).
- Strong ability to build relationships at all levels, internally and externally.
- Approaches problems with a solution mindset and out-of-the-box thinking.
- Strong presentation skills - be credible and inspiring in front of all levels of management, including an executive audience e.g using storytelling or workshops.
- Strong business acumen - including business benefit calculations.
- Excellent Time management: manage multiple competing priorities, in a fast-paced, collaborative environment.
- Positive attitude and high willingness to learn.
- Ability to travel up to 50%.
- Be able to work independently & as part of a team in a fast pace, rapid-change environment.
- How we Think:_
- Problem-solving/Solution mindset.
- Cultivates Innovation.
- Demonstrate value and impact on the customer.
- How we Own It:_
- Leverage Sales Process, Tools, and Resources.
- Acquiring,

  • Customer Solution Consultant Principal

    4 semanas atrás

    Sao Paulo, Brasil CSG Tempo inteiro

    CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary. As a flexible first organization, you can find our remote and on-site locations here. Customer Solution Consultant Principal leverages industry, technology and business knowledge to lead conversations with our...

  • Solution Consultant

    2 semanas atrás

    Sao Paulo, Brasil Genesys Tempo inteiro

    The Solution Consultant is part of customer centric field (sales) team that develops identified business opportunities. The Solution Consultant drives business-focused solution discoveries with customers, identifying and qualifying customer expected business outcomes and mapping them to Genesys offerings and a roadmap to achieve the “first time...

  • Solution Consultant

    2 semanas atrás

    Sao Paulo, Brasil Hexagon PPM Tempo inteiro

    **Responsibilities**: **Hexagon is looking for a Solution Consultant to join our team in South America. Although the position is posted in São Paulo, we are flexible on location to hire the best talent across Brazil.** **Are you ready for your next professional challenge? If so, please take a look at this great opportunity.** This position is responsible...

  • Solution Consultant

    Há 7 dias

    Sao Paulo, Brasil Stibo Systems Tempo inteiro

    Solution Consultant, São Paulo, Brazil Are you passionate about Master Data Management and want to use your skills in consulting and managing client projects working with some of the world’s top organizations? - “_Stibo Systems is more than a job, it’s a family full of knowledge and expertise that day after day_ _grows with nothing less than the...

  • Solution Consultant

    3 semanas atrás

    Sao Paulo, Brasil Genesys Tempo inteiro

    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Sr Solution Consultant

    3 semanas atrás

    Sao Paulo, Brasil Aspen Technology Tempo inteiro

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Associate Solution Consultant

    2 semanas atrás

    Sao Paulo, Brasil Genesys Tempo inteiro

    The** Solution Consultant Associate **position is an excellent opportunity for a recent graduate to start off their career in a pre-sales consulting role. The Solution Consultant Associate will gain an understanding of the dynamic contact center industry, develop their technical knowledge, and hone their consultative abilities, all while working for a global...

  • Senior Solution Consultant

    4 semanas atrás

    Sao Paulo, Brasil Genesys Tempo inteiro

    **JOB DESCRIPTION**: **Senior Solution Consultant** Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and...

  • Advisory Solution Consultant

    4 semanas atrás

    Sao Paulo, Brasil ServiceNow Tempo inteiro

    **Company Description** ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and...

  • Advisory Solution Consultant

    3 semanas atrás

    Sao Paulo, Brasil ServiceNow Tempo inteiro

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Advisory Solution Consultant

    1 semana atrás

    Sao Paulo, Brasil ServiceNow Tempo inteiro

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Senior Solution Consultant

    2 semanas atrás

    Sao Paulo, Brasil Genesys Tempo inteiro

    **Senior Solution Consultant** Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys...

  • Enterprise Solution Consultant

    4 semanas atrás

    Sao Paulo, Brasil NOKIA Tempo inteiro

    Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to...

  • Solution Consultant

    3 semanas atrás

    Sao Paulo, Brasil Hexagon Asset Lifecycle Intelligence Tempo inteiro

    **Responsibilities**: **Hexagon is looking for a Solution Consultant to join our Pre-Sales team in South America. Although the position is posted in São Paulo, we are flexible on location to hire the best talent across Brazil.** **Are you ready for your next professional challenge? If so, please take a look at this great opportunity.** This position is...

  • App Engine Advisory Solution Consultant

    3 semanas atrás

    Sao Paulo, Brasil ServiceNow Tempo inteiro

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Advisory Solution Consultant for Customer Workflows

    3 semanas atrás

    Sao Paulo, Brasil ServiceNow Tempo inteiro

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Advisory Solution Consultant

    2 semanas atrás

    Sao Paulo, Brasil ServiceNow Tempo inteiro

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Supply Chain Consultant

    Há 7 dias

    Sao Paulo, Brasil OMP Tempo inteiro

    As a supply chain consultant, you equip customers with supply chain planning solutions. You analyze planning challenges, assist in the solution design, implement and validate the solution, and ensure a smooth go-live. Customers rely on your support throughout the entire project life cycle. You are responsible for: - Finding clever **planning solutions** in...

  • Senior Manager, Solution Consultant

    4 semanas atrás

    Sao Paulo, Brasil Genesys Tempo inteiro

    To** lead** and **manage** the **Solutions Consultants** (SC’s) to assist with driving strategy and license revenue for the sub regional sales. The main drive in this position is to ensure that Genesys builds a cohesive and highly energetic Solution Consulting team to support the sales organization to close strategic deals. He or she must be able to lead a...

  • Solution Assessment Consultant

    4 semanas atrás

    São Paulo, Brasil ApeironSumus Tempo inteiro

    Solution Assessment Consultant - Portuguese Speaker Apeiron Sumus is looking for a Solution Assessment Consultant to join our team. This person will lead the successful execution of a variety of Microsoft Azure and Security Solution Assessment projects from start to finish.The ideal candidate is a self-starter with excellent time-management and...