Solution Consultant

5 meses atrás

Sao Paulo, Brasil Genesys Tempo inteiro

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Solution Consultant is part of customer centric field (sales) team that develops identified business opportunities. The Solution Consultant drives business-focused solution discoveries with customers, identifying and qualifying customer expected business outcomes and mapping them to Genesys offerings and a roadmap to achieve the “first time value”

Key Responsibilities:
A Solution Consultant is responsible for demonstrating the value and defining the impact a customer can realize with the Genesys offers. The solution consultant act as a trusted advisor to our customers in their transformational journey, educating and inspiring them to the Genesys vision. Very knowledgeable about the industry business trends and technology innovation and Genesys offers. You will guide the customer and manage the concerns and risk.

Responsibilities / Job Duties:
In this role, the primary responsibilities will include (but are not limited to):

- Customer Facing Responsibilities.
- Meeting with our prospective customers as a trusted, developing a deep understanding of their current environment, key business challenges, and goals, and helping them envision the benefits that can be realized with Genesys.
- Effectively communicates Genesy's strategic vision and unique capabilities to customers, connecting them to the customers’ business, and shares a compelling plan on how Genesys can help solve the customer's business challenges.
- Critically evaluates customer requirements specified in RFP/RFI against Genesys Offer capability and created an accurate response.
- Proactively identifies and manages customer concerns or risks in order to guide the customer to the best-fit offer.
- Build and maintain strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors - ensuring customer satisfaction and broader adoption, consumption of the Genesys offer.
- Brand advocate

Internal responsibilities:

- Take constant action to maintain the appropriate level of knowledge (participate in all appropriate product, sales, and procedural training and certifications).
- Providing an open and continuous knowledge transfer to both customer-centric teams (POD) as internal product and marketing organizations.
- Understand the customer buying journey by connecting with the Marketing Sales Development Representative or Customer Success Manager.
- Helping facilitate a smooth transition from pre-commit to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience.

Required Qualifications:

- Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications.
- Strong understanding and experience of CX industry as it relates to contact centers, digital, online, and platforms.
- Demonstrate excellent knowledge in CX transformation practices and models.
- BS or BA degree or equivalent work-related work experience.
- Passionate and curious about technology evolution and how it is transforming industries (cloud, platforms, big data, AI ).
- Strong ability to build relationships at all levels, internally and externally.
- Approaches problems with a solution mindset and out-of-the-box thinking.
- Strong presentation skills - be credible and inspiring in front of all levels of management, including an executive audience e.g using storytelling or workshops.
- Strong business acumen - including business benefit calculations.
- Excellent Time management: manage multiple competing priorities, in a fast-paced, collaborative environment.
- Positive attitude and high willingness to learn.
- Ability to travel up to 50%.
- Be able to work independently & as part of a team in a fast pace, rapid-change environment.
- How we Think:_
- Problem-solving/Solution mindset.
- Cultivates Innovation.
- Demonstrate value and impact on the customer.
- How we Own It:_
- Leverage Sales Process, Tools, and Resources.
- Acquiring, Retaining,

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