Customer Service Analyst
3 semanas atrás
**Customer service representatives (CSR) help customers with complaints, orders, samples and special requirements, give customers information about products and services, take orders, coordinate deliveries and process returns. This role is the primary contact for customers and internal stakeholders, acting as the liaison to ensure strong communication amongst all relevant parties and helping to drive the company’s strategy forward as a valued added supplier.**:
**They manage and continuously improve the customer service level and supports sales representatives, monitoring and analyzing the different KPIs.**:
**Responsibilities and Duties**:
- Receive and process in SAP the customers´s purchase orders.
- Answer incoming customer calls regarding billing issues, deliveries, product problems, service questions and general client concerns.
- Coordinate deliveries on a daily basis and provide required documentation to Warehouse and Transportation teams.
- Receive booking confirmation, review for accuracy and send to customers.
- Manages documentation output for order related documents and notify to the team.
- Ensures proper information is supplied on customs documents for clearance of orders being exported.
- Invoice deliveries. Prepare CN and DN when necessary.
- Send / upload invoices for customers when required.
- Manage samples 1 bag for customers.
- Receive and process complaints in SAP - Follow up.
- Verifies contract pricing is accurate to ensure correct invoicing and make the follow up.
- Keep CMD updated.
- Report PXO on a monthly basis and review other reports upon request.
- Monitors daily reports to ensure order movement as expected.
- Maintain an orderly workflow ensuring proper prioritization of activities.
- Exhibit a troubleshooting and continuous improvement mindset to improve customer service standards.
**Competencies, Skills & Qualifications**:
- Education level: Bachelor Degree in International Trade, Administration or related careers.
- Experience in similar areas (minimum 3 years).
- Extensive knowledge of SAP and proven experience.
- Excel proven capability.
- Very Good English and Spanish language level.
- Strong and effective communication skills, both verbal and written.
- Excellent customer awareness and focus.
- Demands high standards of accuracy and attention to detail.
- Critical thinker and problem solver.
- Must have the ability to maintain calm under pressure and work in a fast paced team environment.
- Strong efficiency and organizational skills.
- Proactive, easy going, willingness, adaptability to change, service & results oriented.
**Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.
-
Customer Service Analyst
7 meses atrás
Sao Paulo, Brasil FINDME TECNOLOGIA LTDA Tempo inteiroA FindMe está revolucionando o mercado de segurança e facilities da América Latina, através da transformação digital de suas operações. Nessa revolução, acreditamos que o sucesso dos clientes com a nossa plataforma e serviços é fundamental. Dessa forma, temos nos dedicado fortemente no acompanhamento e intervenção em toda a jornada do cliente...
-
Customer Service Analyst
2 semanas atrás
Sao Paulo, Brasil JEM Security Tempo inteiro**JEM Security is an american Fire Alarm & Safety company based in Phoenix, Arizona. Founded in 2019, we have grown exponentially over the last 3 years, opening up a branch in São Paulo, Brazil. Now, we are expanding to Portugal. Like any growing company, JEM is full of opportunities for highly motivated people with the right attitude and a make-it-happen...
-
Customer Service Analyst 1
2 semanas atrás
Sao Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst 1
Há 6 dias
Sao Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst 2
Há 6 dias
Sao Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Sr. Customer Collaboration Analyst
2 semanas atrás
Sao Paulo, Brasil Kenvue Tempo inteiro**Sr. Customer Collaboration Analyst - São José dos Campos**-2307001888W **Description** Johnson & Johnson New Planned Consumer Health Company, based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them JOHNSON'S® Baby,...
-
Customer Service Analyst
4 semanas atrás
São Paulo, Brasil Citi Tempo inteiroThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Sao Paulo, Brasil Worldline Tempo inteiro**About Worldline**Our company** At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society. If you are a highly-skilled Senior Customer Service Operations Analyst, then get ready to join our company! We have a...
-
Analyst, Customer Technical Services
Há 1 mês
São Paulo, SP, Brasil Mastercard Tempo inteiroOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
-
Customer Service Analyst
1 semana atrás
Sao Paulo, Brasil Bacardi Tempo inteiroYOUR OPPORTUNITYThis is your opportunity to make a difference in our internal and external customer experiences.You will own the Customer Experience from order entry to invoice and final delivery, you will be responsible to develop the customer service and logistics team. You will operate as a key business & strategic Supply Chain partner to the Brazil...
-
Customer Analyst Jr.
7 meses atrás
Sao Paulo, Brasil OEmprego Tempo inteiroPerfil Comportamental Sociável, Simpático, Compreensivo, Empreendedor, Equilibrado. Cargo: CUSTOMER ANALYST JR. - SÃO PAULO | Salario: A combinar. | Ensino: Ensino médio. | Turno: Manhã e Tarde. | Area: Atendimento. | Experiência:. | Cidade: São Paulo / SP
-
Customer Support Analyst
Há 4 dias
Sao Paulo, Brasil Geosys Intl., Inc. Tempo inteiroRef: CustomerSupportAnalyst **Customer Support Analyst** **About Us** EarthDaily Agro delivers easy-to-use analytics that reduce the everyday risks of Agriculture. With 35 years of industry experience, EarthDaily Agro provides customers with the data, analysis and knowledge they need to make more efficient and effective decisions. B2B services range from...
-
Analista de Customer Service
Há 4 dias
Sao Paulo, Brasil JEM Security Tempo inteiro**Já pensou em trabalhar para uma empresa internacional em crescimento contínuo, que pode proporcionar a você grandes oportunidades de crescimento? JEM Security é uma startup americana fundada por dois brasileiros e está procurando por um novo membro para integrar a equipe de Customer Service.** This person will work with our team established in...
-
Customer Service Analyst
2 semanas atrás
Sao Paulo, Brasil Continental AG Tempo inteiroTasks 1. Responsible for customer service, aiming to meet their demands within the program received; 2. Interface with the Sales, Engineering, Quality and Production areas, suggesting improvements in processes/projects, seeking improvements, optimizations and cost reductions; 3. Make daily contact with customers under their responsibility, receiving...
-
Customer Success Analyst
7 meses atrás
Sao Paulo, Brasil FINDME TECNOLOGIA LTDA Tempo inteiroA FindMe está revolucionando o mercado de segurança e facilities da América Latina, através da transformação digital de suas operações. Nessa revolução, acreditamos que o Sucesso dos Clientes com a nossa plataforma e serviços são fundamentais. Mas não só isso, Sucesso do Cliente vai muito além da metodologia, é a mentalidade que garante o...
-
Customer Technical Services Analyst Ii
3 semanas atrás
Sao Paulo, Brasil Mastercard Tempo inteiroOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Technical Services Analyst Ii
Há 3 dias
Sao Paulo, Brasil MasterCard Tempo inteiroOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Service Analyst 1-support
1 semana atrás
Sao Paulo, Brasil Oracle Tempo inteiroCustomer Service Analyst 1-Support-220007OF **Applicants are required to read, write, and speak the following languages**: English, Portuguese **Preferred Qualifications** As a member of the Support organization, your focus is to deliver post-sales support in languages other than English and solutions to the Oracle customer base while serving as an...
-
Service Desk Analyst 1
3 semanas atrás
Sao Paulo, Brasil NCR Tempo inteiroSobre a NCR A NCR Corporation (NYSE: NCR) é líder na transformação, conexão e execução de plataformas de tecnologia para bancos, lojas e restaurantes autogerenciados. A NCR está sediada em Atlanta, Geórgia, com 38.000 funcionários em todo o mundo. NCR é uma marca comercial da NCR Corporation nos Estados Unidos e em outros países. TITLE: Service...
-
Customer Onboarding Analyst
Há 2 dias
Sao Paulo, Brasil ROCKCONTENT Tempo inteiro**This is a remote position, you can be located anywhere in Brazil.** Rock is a global leader in content marketing, with offices in four countries, so English is our official language. For that reason, you will be tested on English language proficiency, and the results will be available to you by the end of the test. As a Customer Onboarding Analyst, your...
