Site Reliability Manager

2 meses atrás

Rio de Janeiro, Brasil Viasat, Inc. Tempo inteiro

About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:
Join Viasat, a global leader in satellite communications, as a Site Reliability Manager in Brazil We seek a passionate leader who excels at bringing technical teams together to ensure the seamless operation of our critical systems and services. You'll foster collaboration and drive initiatives that enhance the performance, scalability, and resilience of our platforms. We want to hear from you if you’re dedicated to cultivating a culture of reliability and empowering teams to achieve their best

The day-to-day:
In this high-reaching role, you will resolve detailed operations of customer environments and ensure world-class service delivery. Your day-to-day tasks will involve:

- Leading and championing the Support team to maintain high engagement levels
- Efficiently handling customer and in-house environments to ensure improved performance
- Coordinating the monitoring of critical high-availability environments
- Handling incident management to resolve issues quickly
- Managing problems to prevent future incidents
- Efficiently implementing processes to handle change
- Ensuring quality and performance standards are met for customers
- Developing scripts and knowledge bases for efficient problem solving
- Measuring and reporting on SLA alignment
- Proposing and implementing improvements for operations and products
- Communicating effectively with customers to ensure their needs are met
- Continuously training the team on the latest company solutions

What you'll need:
To succeed in this role, you will need a combination of proven technical skills and a collaborative approach. Specific requirements include:

- A completed degree in Computer Science or a related field, or relevant experience.
- Proficiency in English
- Solid understanding of Cloud Solution Management
- Experience in monitoring critical high availability environments
- Advanced proficiency in Linux and MySQL
- Knowledge of NOSQL databases
- Familiarity with Python and Ansible
- Experience with DevOps/Automation
- 3-5 years of experience in Technical Leadership
- A keen interest and ability to learn other technologies

What will help you on the job:
While not strictly required, the following skills and experiences will greatly improve your ability to compete and thrive
- Previous experience in Customer Support
- Familiarity with Agile/Scrum methodologies
- Knowledge of the O&G business sector
- Experience in Java Software Administration
- Outstanding teammate skills
- A curiosity about sharing knowledge and mentoring team members
- The ability to grow individual contributors and motivate teams
- A talent for innovation in team motivation techniques

EEO statement:

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