Customer Service Representative Level Ii
3 semanas atrás
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
O principal objetivo do **Analista de Customer Service Nível II **na Thales é ser a via de comunicação entre fábrica e o cliente, direcionando e acompanhando suas demandas em parceria com a produção, juntamente com o time de Technical Consultant.
Seu foco é mapear o que deve ser trabalhado e melhorado para garantir um atendimento de excelencia, participar de Reuniões Presenciais com o Time de Vendas.
**Principais Responsabilidades**:
- Atendimento ao Cliente.
- Foco no cliente.
- Foco na melhoria contínua.
- Ser responsável por acompanhar as demandas diárias dos clientes sob sua responsabilidade.
- Ser o contato direto do cliente com a produção.
- Buscar otimizar as demandas dos clientes de acordo com as posibilidades da Operação.
- Identificar problemas que possam acarretar perda de SLA e previamente, buscar soluções junto a Operação para sinalizar o cliente.
- Identificar o momento em que Vendas e sua Gerência devem ser escalados para minimizar situações de conflitos com o cliente.
- Ter responsabilidade com prazos.
- Ser responsável pelos faturamentos dos clientes sob sua responsabilidade.
- Ter conhecimento das Ferramentas necessárias para desenvolvimento de suas atiidades diárias: Oracle, PDM, QAD.
- Acompanhar Projetos com o Time de PMI e TC.
- Ser responsável em manter documentos atualizados na Rede para consulta em Auditorias Internas e Externas.
- Participar de reuniões presenciais com os clientes, bem como com o Time Comercial sem acompanhamento do seu Gestor mediato.
- Acompanhar diariamente a reunião de planejamento e ser presente nas solicitações da fábrica quando solicitado.
- Utilizar EPI (equipamento de proteção individual), como e quando aplicável.
- Realizar a coleta seletiva dos resíduos gerados.
- Consumir energia de forma consciente.
- Comprometer-se com a implantação e manutenção do Sistema de Gestão Integrado (Qualidade, Meio Ambiente, Saúde, Segurança Ocupacinal, Segurança Fisica, Lógica e Energética) de acordo com as normas certificadas e de acordo com as respecitivas políticas.
**Qualificações**:
- Em formação Superior ou Tecnólogo.
- 1 ano a 02 anos de experiência.
- Inglês fluente.
- Pacote Office Intermediário.
LI-Remote
-
Customer Order Management Representative
1 semana atrás
Sao Paulo, Brasil Cummins Inc. Tempo inteiro**CUSTOMER ORDER MANAGEMENT REPRESENTATIVE - LEVEL II** **Description** Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations;...
-
Customer Service Representative
4 semanas atrás
Sao Paulo, Brasil Bitmart Tempo inteiroWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...
-
Customer Service Representative
4 semanas atrás
Sao Paulo, Brasil Wego Chemical Group Inc. Tempo inteiroWego Chemical Group is an international importer, supplier, and distributor of chemicals and raw materials. We are an established player in the international commercial chemical markets, providing companies in the developed world with supply chain solutions emanating from around the world, primarily the Far East. Our team has been operating for over 45...
-
Customer Service Representative
Há 4 dias
Sao Paulo, Brasil Binance Tempo inteiroBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...
-
Customer Service Representative
3 semanas atrás
Sao Paulo, Brasil Jobs for Humanity Tempo inteiroCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
-
Representative Customer Service
2 semanas atrás
Sao Paulo, Brasil Danfoss Tempo inteiroRequisition ID: 31614- Job Location(s): Guaratingueta, BRDanfoss is looking for an enthusiastic Representative Customer Service. If you are an experienced professional ready to bring forward your ideas, then Danfoss gives you the freedom to do so. The ideal profile will be responsible for answering routine questions and issues about products or services from...
-
Customer Service Representative
2 semanas atrás
São Paulo, São Paulo, Brasil On Tempo inteiroTeam for Career SiteCustomer ServiceIn shortAs an On Customer Service Representative with a focus on DTC (we call them Happiness Deliverers), your number one job is to ensure On customers are happy Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for our direct webshop customers and...
-
Customer Service Rep Ii
Há 4 dias
Sao Paulo, Brasil TD SYNNEX Tempo inteiroTD SYNNEX connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. TD SYNNEX is ranked No. 83 on the Fortune 500®...
-
Representative, Customer Service
Há 4 dias
Sao Paulo, Brasil Kyndryl Tempo inteiroWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Customer Service Assistant Ii
Há 5 dias
Sao Paulo, Brasil Cummins Inc. Tempo inteiro**Customer Service Assistant II** **Description** Our culture believes in **RAISING YOUR POTENTIAL**. We offer global opportunities to grow your career, make your community a better place and work with today's most innovative people looking to solve the toughest problems we face globally. We believe in flexibility so you can explore your passions while...
-
Services Renewal Representative
2 meses atrás
Sao Paulo, Brasil Oracle Tempo inteiroThe Renewal Representative will be responsible for owning and executing service contract renewals in an assigned multinational territory for medium and large accounts. **Responsibilities**: - Own, drive, and manage the renewals process - Ensure timely renewals for medium and large customers in the assigned territory - Accurately maintain and update a...
-
Representative - Customer Service
3 semanas atrás
São Paulo, Brasil Wesco Tempo inteiroAs a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to...
-
Customer Service Representative 4
4 semanas atrás
Sao Paulo, Brasil redhat Tempo inteiro**About the job**: - A day in this position includes operational taks and interactive relationship with internal and external customers, partners and vendors.**What you will do**: - Weekly and monthly routines must be performed with other backoffice peers. - External events may occur. - Aministrative Tasks that will drive customers through a successful...
-
Customer Service Representative 4
4 semanas atrás
Sao Paulo, Brasil Red Hat Software Tempo inteiroAbout the job: A day in this position includes operational taks and interactive relationship with internal and external customers, partners and vendors. What you will do: - Weekly and monthly routines must be performed with other backoffice peers. - External events may occur. - Aministrative Tasks that will drive customers through a successful...
-
Customer Service Representative
Há 6 dias
Sao Paulo, Brasil EverBee Tempo inteiroAt EverBee, we believe that everyone deserves the opportunity to pursue their passions and live life on their own terms. We are committed to making global e-commerce accessible and simpler for everyone around the world -- and using it as a force for good in families and communities. We are firm believers that with unwavering commitment and determination,...
-
Gbs Customer Service Tel Rep
4 semanas atrás
Sao Paulo, Brasil UNITED PARCEL SERVICE Tempo inteiroExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Agent
4 semanas atrás
Sao Paulo, Brasil Pay Retailers Tempo inteiroAt PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world...
-
Customer Service Associate Ii-business
Há 6 dias
Sao Paulo, Brasil FIS Global Tempo inteiro**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Processes a high volume of customer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. - Troubleshoots...
-
Customer Service Representative
2 semanas atrás
São Paulo, Brasil On Tempo inteiroTeam for Career Site Customer Service In short As an On Customer Service Representative with a focus on DTC (we call them Happiness Deliverers), your number one job is to ensure On customers are happy! Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for our direct webshop customers and...
-
Customer Service Representative
2 semanas atrás
São Paulo, Brasil On Tempo inteiroTeam for Career Site Customer Service In short As an On Customer Service Representative with a focus on DTC (we call them Happiness Deliverers), your number one job is to ensure On customers are happy! Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for our direct webshop customers and...