Ver mais Colapso

Customer Service Agent

4 semanas atrás

Sao Paulo, Brasil Pay Retailers Tempo inteiro

At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments.

Our Customer Service team is being built and we are looking for a highly qualified Customer Service Representative. At the moment our end users are looking for the Customer Service Representative/Support Analyst who is **the main point of contact for **any queries related to their wallet services**.

**This roles is Hybrid, requiring presenciality to our offices in Sao Paulo.**

**Job duties and Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction;
- Provide accurate, valid and complete information by keeping records of customer interactions;
- Follow communication procedures, guidelines and policies;
- Take the extra mile to help customers;
- Being able to identify possible incident trends and technical issues.

**Experience and Qualifications**:

- Proven customer support experience or experience as a Customer Service Representative
- Ability to be hands on with high attention to detail
- Familiarity with CRM systems and practices, as Freshdesk or Zendesk customer service software
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters.
- Great set of analytical skills (detail oriented, problem-solving, data gathering, etc)
- Good organizational/time management skills
- Active listening
- Willingness to work in a fast-growing company working environment and adapt to changes fast
- Problem solving capabilities, resolutive, proactive
- Expertise in Mastercard/ Visa transaction, categorisation and analysis.

**Important**:

- Fluency in English, Spanish and Portuguese.
- Experience 1 year in Payments and eWallet preferred.
- Work time:

- 12h - 20:30
- 20h - 5h

**Benefits**:

- Competitive salary
- Growth opportunities within a company in a hyper-growth phase
- Individual development plans
- Excellent working environment and collaboration ✌️
- Private medical insurance covered by the company
- Flexible retribution partner
- Flexible model of work

LI-Hybrid

Temos outros empregos atuais relacionados a esse campo que você pode encontrar abaixo

  • IoT Customer Service Agent

    2 semanas atrás

    Sao Paulo, Brasil Quectel Tempo inteiro

    SummaryThe IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation.Roles and...

  • Iot Customer Service Agent

    Há 2 dias

    São Paulo, São Paulo, Brasil Quectel Tempo inteiro

    SummaryThe IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work

  • Iot Customer Service Agent

    3 semanas atrás

    São Paulo, Brasil Quectel Tempo inteiro

    SummaryThe IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work

  • Senior Customer Sales

    Há 4 dias

    Sao Paulo, Brasil The Emirates Group Tempo inteiro

    Job Purpose: Provide reservation & ticketing services to travel agents, corporate customer and end-consumers by offering a high-quality service. Convert maximum number of enquiries into sales to achieve the revenue targets. JOB ACCOUNTABILITIES - Ensure the highest standard of customer service is provided to travel agents, corporate customers and direct...

  • Customer Support Agent

    3 semanas atrás

    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.** **Our employees are as diverse as our customer base and we value the sharing of skillsets...

  • Customer Service Agent

    Há 2 dias

    São Paulo, São Paulo, Brasil Influx. Inc Tempo inteiro

    Influx builds full-service customer support teams that can flex and scale monthly.We enable companies of all sizes to deliver consistent and high-quality service 24/7._Our team is growing and we are looking for highly competent Customer Service Agents for voice support._Job descriptionYou'll be tasked with answering customer questions. You'll need to be able...

  • Customer Service Agent

    3 semanas atrás

    Sao Paulo, Brasil Influx. Inc Tempo inteiro

    Influx builds full-service customer support teams that can flex and scale monthly. We enable companies of all sizes to deliver consistent and high-quality service 24/7. **_Our team is growing and we are looking for highly competent Customer Service Agents for voice support._** **Job description** You’ll be tasked with answering customer questions....

  • IoT Customer Service Agent

    3 semanas atrás

    São Paulo, Brasil Quectel Tempo inteiro

    SummaryThe IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation.Roles and...

  • Iot Customer Service Agent

    Há 2 dias

    São Paulo, São Paulo, Brasil Quectel Tempo inteiro

    Summary The IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation. Roles and...

  • Iot Customer Service Agent

    Há 2 dias

    São Paulo, São Paulo, Brasil Quectel Tempo inteiro

    SummaryThe IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation.Roles and...

  • IoT Customer Service Agent

    Há 2 dias

    São Paulo, São Paulo, Brasil Quectel Tempo inteiro

    SummaryThe IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation.Roles and...

  • IoT Customer Service Agent

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Quectel Tempo inteiro

    Summary The IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation. Roles and...

  • IoT Customer Service Agent

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Quectel Tempo inteiro

    Summary The IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation. Roles and...

  • IoT Customer Service Agent

    Há 5 dias

    São Paulo, São Paulo, Estado de São Paulo, Brasil Quectel Tempo inteiro

    Summary The IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation.Roles and...

  • Customer Support Agent

    3 semanas atrás

    Sao Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team. **Key Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution - Direct unresolved requests and issues to internal...

  • IoT Customer Service Agent

    2 semanas atrás

    São Paulo, Brasil Quectel Tempo inteiro

    SummaryThe IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation.Roles and...

  • IoT Customer Service Agent

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Quectel Tempo inteiro

    SummaryThe IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation.Roles and...

  • Customer Service Representative- Spanish Speaker

    2 semanas atrás

    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.** **Our employees are as diverse as our customer base and we value the sharing of skillsets...

  • Customer Support Agent

    Há 7 dias

    Sao Paulo, Brasil E-Tickets Retail KFT Tempo inteiro

    During these exciting growth times we are expanding into the Brazil online travel market to help millions of travellers to save money on flights. We are a value-driven online booking service with no hidden fees or charges. Job Summary: The Customer Support Agent will interact with the company's customers by addressing aftersales inquiries and resolving...

  • Customer Support Agent

    Há 2 dias

    São Paulo, São Paulo, Brasil SmallWorld FS Tempo inteiro

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.Our employees are as diverse as our customer base and we value the sharing of skillsets and...