Customer Support Agent

1 semana atrás


Sao Paulo, Brasil E-Tickets Retail KFT Tempo inteiro

During these exciting growth times we are expanding into the Brazil online travel market to help millions of travellers to save money on flights. We are a value-driven online booking service with no hidden fees or charges.

Job Summary:
The Customer Support Agent will interact with the company's customers by addressing aftersales inquiries and resolving complaints, generally providing the highest level of customer support on our products or services. No cold calls or sales.

Fully remote position.

Work schedule: 2\2, 9-19 Brazilian time (GMT-3)

**Responsibilities**:

- Assist with placement of orders, refunds, or exchanges of flight tickets
- Ensure that appropriate actions are taken to resolve customers problems and concerns
- Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Provide accurate, valid, and complete information by using the right methods/tools
- Maintain financial data
- Perform other related duties as assigned

Customer Support Agent requirements:

- Proven customer support experience
- Strong communication skills, patience and attention to details
- Familiar with CRM systems (preferably Zendesk) and practices, G Suite (Gmail, Meet, Calendar, Drive etc)
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to learn and memorise large amounts of new information
- Ability to multitask, prioritise and manage time effectively
- High school diploma or equivalent; college degree preferred
- ** Native Portuguese and fluent English (C1)**
- Experience in OTA would be an advantage


  • Customer Support Agent

    4 semanas atrás


    Sao Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team. **Key Responsibilities** - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution - Direct unresolved requests and issues to internal...

  • Customer Support Agent

    3 semanas atrás


    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.** **Our employees are as diverse as our customer base and we value the sharing of skillsets...


  • São Paulo, São Paulo, Brasil SmallWorld FS Tempo inteiro

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.Our employees are as diverse as our customer base and we value the sharing of skillsets and...


  • São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chatIdentify and assess customers' needs to achieve satisfactionHandle customer complaints, provide appropriate solutions and alternatives;...


  • São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.Key Responsibilities Identify and assess customers' needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution Direct unresolved requests and issues to internal departments and...


  • Sao Paulo, Brasil BettingJobs Tempo inteiro

    BettingJobs is working with a fast-growing B2B casino platform provider, who are currently looking to add a Customer Support Agent to their team in Sao Paulo.Responsibilities:Respond to customer inquiries via email, chat, and phone in a timely and professional manner.Resolve issues related to account management, gameplay, payments, and technical...

  • Customer Support

    1 semana atrás


    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...


  • Sao Paulo, Brasil ViaSat Tempo inteiro

    One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive...


  • São Paulo, Brasil BettingJobs Tempo inteiro

    BettingJobs is working with a fast-growing B2B casino platform provider, who are currently looking to add a Customer Support Agent to their team in

  • Customer Support

    Há 2 dias


    Sao Paulo, Brasil SmallWorld FS Tempo inteiro

    **Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...

  • Customer Support

    Há 3 dias


    São Paulo, São Paulo, Brasil SmallWorld FS Tempo inteiro

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...

  • Customer Support

    Há 2 dias


    São Paulo, São Paulo, Brasil Small World Financial Services Tempo inteiro

    Here at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets and...

  • Customer Support Specialist

    2 semanas atrás


    Sao Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • São Paulo, Brasil BettingJobs Tempo inteiro

    BettingJobsis working with a fast-growing B2B casino platform provider, who are currently looking to add a Customer Support Agent to their team in Sao Paulo.Responsibilities:Respond to customer inquiries via email, chat, and phone in a timely and professional manner.Resolve issues related to account management, gameplay, payments, and technical...

  • Customer Support Specialist

    1 semana atrás


    Sao Paulo, Brasil LeanIX Jobs Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil Bettingjobs Tempo inteiro

    BettingJobsis working with a fast-growing B2B casino platform provider, who are currently looking to add a Customer Support Agent to their team in Sao Paulo. Responsibilities: Respond to customer inquiries via email, chat, and phone in a timely and professional manner. Resolve issues related to account management, gameplay, payments, and technical...


  • Sao Paulo, Brasil Airwallex Tempo inteiro

    If you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us! **Role**: We’re looking for a dedicated, empathetic team member to join us as a Customer Support Representative to serve our US customer base. We’re looking for proactive, high-energy individuals who have a passion for delivering a...

  • Customer Support Specialist

    2 semanas atrás


    Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...


  • São Paulo, São Paulo, Brasil ViaSat Tempo inteiro

    One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive...


  • Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...