Cx Analyst

3 semanas atrás

São Paulo SP, Brasil Wellhub Tempo inteiro

**Your wellbeing matters. Join a company that cares.**

**GET TO KNOW US**

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
- **Big news: Gympass is now Wellhub**

We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

**THE OPPORTUNITY**

We are hiring a **CX Analyst** to our **Customer Experience** team in **São Paulo**

**YOUR IMPACT**:

- Offer technical and non-technical assistance with care, aiming to address the client's demand in the first interaction.
- Listen to and understand the client's real problem before taking action.
- Identify the most suitable use case for each situation, having the autonomy to make adjustments if necessary, without compromising Wellhub's tone of voice and image.
- Always use the appropriate tone of voice for your tribe.
- Ensure the collection and entry of relevant data and correct tabulation in Zendesk.
- Update report on customer behaviors.
- Immediately escalate critical cases and/or cases with SLA violations by support areas to leadership.
- Focus on productivity and quality within team goals: CSAT, FRT, First Reply, etc.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

**WHO YOU ARE**:

- Completed or ongoing college degree or technical program.
- Excellent oral and written communication skills (concise and structured).
- Outgoing, communicative, and able to easily build empathy.
- Sense of urgency, organization, and responsibility.
- Knowledge about Zendesk.
- Identifies with our mission to make wellness universal.
- Easily adaptable to changes.
- Knowledge of the Microsoft Office suite and Google Aps is a plus.
- Previous experience in the CX field.
- Knowledge in English is a plus.

**WHAT WE OFFER YOU**:
We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs

Our benefits include:
**WELLNESS**: Health, dental, and life insurance.

**FLEXIBLE WORK**: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

**FLEXIBLE SCHEDULE**:Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

**WELLHUB**: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

**PAID TIME OFF**: We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

**CAREER GROWTH**: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

**CULTURE**: An exciting and supportive atmosphere with ambitious people from around the world You'll partner w

  • CX Process Analyst

    Há 1 mês

    São Paulo, Brasil Draiver Tempo inteiro

    Position: CX Process AnalystType of Contract: Full-timeLocation: Brazil, Mexico or ArgentinaWork Model: RemoteLevel: PlenoFunction Purpose:We are seeking a highly skilled and proactive CX Process Analyst to design and optimize customer service processes that enhance operational performance and elevate the customer experience. This role requires a balance of...

  • Cx Analyst

    2 meses atrás

    São Paulo, Brasil Blueground Tempo inteiro

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the...

  • CX Analyst

    3 semanas atrás

    São Paulo, Brasil Gympass Tempo inteiro

    Your wellbeing matters. Join a company that cares.GET TO KNOW USWellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in and headquartered in NYC, we have a...

  • CX Analyst

    2 semanas atrás

    São Paulo, Brasil Gympass Tempo inteiro

    Your wellbeing matters. Join a company that cares.GET TO KNOW USWellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in and headquartered in NYC, we have a...

  • CX Analyst

    2 semanas atrás

    São Paulo, Brasil Wellhub Tempo inteiro

    Your wellbeing matters. Join a company that cares. GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we...

  • Customer Support Analyst I

    6 meses atrás

    Sao Paulo, Brasil Rei do Pitaco Tempo inteiro

    Estamos buscando um Customer Support Analyst I (WFM) para fazer parte da estrutura de CX no Rei do Pitaco, em São Paulo. Como Customer Support Analyst I (WFM) você será responsável por apoiar diretamente o time de liderança CX e áreas parceiras, tendo o senso de urgência e autogerenciamento para otimização das entregas inerentes ao dia a dia da...

  • CX Analyst

    2 meses atrás

    São Paulo, Brasil Blueground Tempo inteiro

    At Blueground , our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure. We are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the...

  • CX Intelligence SR Analyst

    2 semanas atrás

    São Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview:If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and...

  • CX Analyst

    4 meses atrás

    São Paulo, Brasil Blueground Tempo inteiro

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning....

  • CX Analyst

    5 meses atrás

    São Paulo, Brasil Blueground Tempo inteiro

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning....

  • CX Analyst

    4 meses atrás

    São Paulo, Brasil Blueground Tempo inteiro

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning....

  • Senior Data Insights Analyst

    Há 2 dias

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro

    Unlock Customer ValueIn the ever-evolving landscape of mobility technology, we are seeking a skilled CX Intelligence SR Analyst to join our pioneering team at DiDi Global Inc. As part of the CX Product and Insights Team, you will play a pivotal role in driving business growth through data-driven insights and strategic decision-making.About the RoleWe are...

  • Cx Global Training Analyst

    Há 3 dias

    São Paulo, Brasil Wellhub Tempo inteiro

    **Your wellbeing matters. Join a company that cares.** **GET TO KNOW US** Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in...

  • Cx Global Quality Analyst

    6 meses atrás

    Sao Paulo, Brasil Wellhub Tempo inteiro

    **GET TO KNOW US** Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global...

  • Cx Antifraud Senior Analyst

    6 meses atrás

    Sao Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview: If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey. We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our...

  • CX Global Training Analyst

    Há 6 horas

    São Paulo, Brasil Wellhub Tempo inteiro

    Your wellbeing matters. Join a company that cares. GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we...

  • Customer Experience Analyst

    1 dia atrás

    São Paulo, São Paulo, Brasil Wellhub Tempo inteiro

    About UsWellhub is a leading corporate wellness platform that empowers employees to prioritize their wellbeing. With a strong commitment to our mission, we strive to create a supportive environment where everyone feels comfortable taking care of themselves.Job SummaryWe are seeking a highly skilled Customer Experience Analyst to join our team in São Paulo....

  • Pessoa Supervisora

    Há 22 horas

    São Paulo, Brasil Wellhub Tempo inteiro

    Your wellbeing matters. Join a company that cares. GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we...

  • Digital Experience Analyst

    Há 1 mês

    São Paulo, Brasil Mars Tempo inteiro

    Digital Experience Analyst Job Description: O Analista de Experiência Digital ajudará a promover a Excelência em Experiência Digital nas equipes de Tecnologias Digitais da Mars Global Services representadas na região, visando proporcionar uma experiência agradável e fácil para nossos usuários finais. O titular do cargo contribuirá para a...

  • Lead IT Service Management Analyst

    3 meses atrás

    São Paulo, SP, Brasil Genesys Tempo inteiro

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...