CX Process Analyst

Há 1 mês


São Paulo, Brasil Draiver Tempo inteiro

Position: CX Process Analyst

Type of Contract: Full-time

Location: Brazil, Mexico or Argentina

Work Model: Remote

Level: Pleno



Function Purpose:

We are seeking a highly skilled and proactive CX Process Analyst to design and optimize customer service processes that enhance operational performance and elevate the customer experience. This role requires a balance of strategic thinking and hands-on execution, focusing on improving efficiency through data-driven decisions, automation, and cross-departmental collaboration. The ideal candidate will have a strong analytical mindset, experience in fast-paced environments, and a passion for delivering exceptional customer outcomes. This position plays a critical role in ensuring smooth and scalable operations while maintaining a customer-first approach.


Main Responsibilities:


  • Map and optimize customer service workflows to ensure operational efficiency and excellence.
  • Develop and monitor key performance indicators (KPIs) to track operational performance and drive continuous improvements in the customer experience.
  • Collaborate with teams across Tech, Operations, and Product to ensure CX processes are aligned and integrated.
  • Implement and oversee automation and innovation initiatives to enhance efficiency and scalability.
  • Define service-level agreements (SLAs) and ensure consistent execution of customer service policies.
  • Stay up to date with industry trends and best practices to keep our CX operation competitive and innovative.


Main Requirements:


  • Proficiency in English, Portuguese and Spanish are a plus.
  • Proven experience in mapping and optimizing CX or customer service processes.
  • Advanced analytical skills and knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma, Design Thinking).
  • Proficiency in working with data (Excel/Google Sheets, BI tools) and turning insights into strategic actions.
  • Experience in fast-paced environments such as startups or scalable operations.
  • Strong communication skills and the ability to work effectively across multiple departments.

  • Cx Analyst

    2 meses atrás


    São Paulo, Brasil Blueground Tempo inteiro

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the...

  • Process Optimizer Analyst

    6 meses atrás


    Sao Paulo, Brasil Nestle Operational Services Worldwide SA Tempo inteiro

    **Process Optimizer Analyst** **Resumo da posição** **Área/BU**: eB2B **Reporte**: Business Development Manager **Horário**: 08:00 - 17:40 **Modalidade**: Teletrabalho ou híbrida (Ribeirão Preto - SP) **Propósito da posição** O Process Optimizer é uma pessoa focada e de relacionamento estreito com as equipes de Operação eB2B e NBS (Nestlé...

  • CX Analyst

    3 semanas atrás


    São Paulo, Brasil Gympass Tempo inteiro

    Your wellbeing matters. Join a company that cares.GET TO KNOW USWellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in and headquartered in NYC, we have a...

  • CX Analyst

    2 semanas atrás


    São Paulo, Brasil Gympass Tempo inteiro

    Your wellbeing matters. Join a company that cares.GET TO KNOW USWellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in and headquartered in NYC, we have a...

  • CX Analyst

    2 semanas atrás


    São Paulo, Brasil Wellhub Tempo inteiro

    Your wellbeing matters. Join a company that cares. GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we...


  • São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro

    Unlock Customer ValueIn the ever-evolving landscape of mobility technology, we are seeking a skilled CX Intelligence SR Analyst to join our pioneering team at DiDi Global Inc. As part of the CX Product and Insights Team, you will play a pivotal role in driving business growth through data-driven insights and strategic decision-making.About the RoleWe are...

  • Business Process Analyst

    3 semanas atrás


    São Paulo, São Paulo, Brasil Wipro Tempo inteiro

    Job Description:The role of a Business Process Analyst - Transactional Accounting at Wipro involves providing technical support to the process, resolving client issues, and maintaining quality standards.Key Responsibilities:Manage transactions as per required quality standardsField all incoming help requests from clients via telephone and/or emails in a...

  • CX Analyst

    2 meses atrás


    São Paulo, Brasil Blueground Tempo inteiro

    At Blueground , our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure. We are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the...

  • Cx Analyst

    3 semanas atrás


    São Paulo, SP, Brasil Wellhub Tempo inteiro

    **Your wellbeing matters. Join a company that cares.** **GET TO KNOW US** Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in...

  • CX Intelligence SR Analyst

    2 semanas atrás


    São Paulo, Brasil DiDi Global Tempo inteiro

    Company Overview:If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and...

  • CX Analyst

    4 meses atrás


    São Paulo, Brasil Blueground Tempo inteiro

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning....

  • CX Analyst

    5 meses atrás


    São Paulo, Brasil Blueground Tempo inteiro

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning....

  • CX Analyst

    4 meses atrás


    São Paulo, Brasil Blueground Tempo inteiro

    At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning....


  • Sao Paulo, Brasil Rei do Pitaco Tempo inteiro

    Estamos buscando um Customer Support Analyst I (WFM) para fazer parte da estrutura de CX no Rei do Pitaco, em São Paulo. Como Customer Support Analyst I (WFM) você será responsável por apoiar diretamente o time de liderança CX e áreas parceiras, tendo o senso de urgência e autogerenciamento para otimização das entregas inerentes ao dia a dia da...


  • São Paulo, São Paulo, Brasil Wipro Tempo inteiro

    Company OverviewWe are Wipro, a leading IT consulting firm seeking an experienced professional to join our team as Senior Business Process Analyst and Client Lead.Salary RangeThe estimated salary for this position is between $120,000 and $180,000 per year, depending on location and experience.Job DescriptionAs a Senior Business Process Analyst and Client...


  • São Paulo, SP, Brasil Tiffany & Co. Tempo inteiro

    Working in the corporate finance area, the FP&A analyst will be responsible for controlling the budget, preparing reports and monitoring KPIs, as well as supporting the Business Plan and Forecasts process. It is important that the analyst understands the structure of BUs and Cost Centers, as well as the account plan to work in collaboration with the...

  • Cx Global Quality Analyst

    6 meses atrás


    Sao Paulo, Brasil Wellhub Tempo inteiro

    **GET TO KNOW US** Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global...

  • RPABussiness Analyst

    6 meses atrás


    Sao Paulo, Brasil Aurum Data Solutions Tempo inteiro

    **RPA Business Analyst** Sao Paulo, Brazil Long term Contract Job Description: Looking for an additional role for a Product Owner/Business Systems Analyst, where the majority of the job responsibilities align with those typical of a Business Systems Analyst. **Responsibilities**: Collaborate within a Scaled Agile Scrum team to identify and prioritize RPA...

  • Senior Analyst, Payroll

    2 meses atrás


    São Paulo, Brasil Biogen Tempo inteiro

    Job DescriptionThe Senior Analyst, Payroll in Global Business Services is a professional responsible for processing and/or overseeing processing of payroll by the vendor for the LATAM region. They oversee the process and systems, ensure payroll processing timeliness, accuracy, compliance with laws and regulations, and efficiently collaborate with upstream...

  • Business Process Analyst

    4 semanas atrás


    São Paulo, São Paulo, Brasil Vistex Tempo inteiro

    Company Overview:Vistex is a leading provider of software solutions, and we are seeking a highly skilled Business Process Analyst to join our team.Estimated Salary: $80,000 - $110,000 per yearJob Description:We are looking for an Associate Functional Consultant to design, configure, and support Vistex software solutions in a fast-paced work environment. The...