Customer Retention Go to Market Brasil

3 semanas atrás

Sao Paulo, Brasil General Motors Tempo inteiro

**Job Description**:
Innovation & Service Development is in charge to design service processes and programs allowing us to keep customers in our workshops throughout the vehicle's life cycle.

**KEY JOB RESPONSIBILITIES**:

- Lead the customer retention strategy in Brasil, by working together with the commercial leaders and the field team in the analysis and identification of market opportunities, the correct implementation and follow-up of service programs in the dealer network, in order to keep our customers, close to our brand, doing their maintenance services in dealer workshops, during all their life cycle.
- Provide to the field team, areas of opportunities to improve retention and work together in the definition of short, medium and long term plans.
- Identify opportunities for the implementation of service programs by country, according to the main needs of each market.
- Work together with the program development team and commercial team for the implementation of the service programs. Define pilot, execute implementation and define best way to achieve massive implementation.
- Follow up on the performance of each service program by country/dealer, by analyzing the main indicators, analyzing calibrations and working with the field team to achieve the desired performance.
- Identify dealers with opportunities of performance in service programs and customer retention, in order to physically make a deep dive in those dealers, making a complete assessment of all implemented programs and showing the dealers areas of opportunity to increase programs KPI.
- Participate actively in commercial strategy meetings, as Customer retention and collision strategies owner.
- Focal point in local markets for any issue related with Service programs.
- Lead all customer retention forums: With dealers, field team, external visits, etc.

**KNOWLEDGE, SKILLS AND EXPERIENCE**:

- Proven experience on aftersales automotive segment
- Proficiency in English
- Initiative and good interpersonal relationship
- Strong analytical skills, strategic mindset
- Manage execution of strategy through and with others
- Good communication skills
- Commercial mindset (customer centric)
- Projects implementation

**REQUIRED EDUCATION & EXPERTISE**
- Bachelor’s degree required in business administration, economics, engineering, science, engineering or related fields.
- Must have 3+ years relevant prior business experience (e.g., sales, marketing, product management, pricing, operations and/or supply chain, data analytics)

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

  • Solutions Go-To-Market Expert, Cloud

    Há 2 dias

    São Paulo, São Paulo, Brasil Google Tempo inteiro

    **Minimum qualifications**:- 6 years of experience managing the development of technical solutions (i.e., SaaS sales, IaaS sales, PaaS sales) or go-to-market strategies and implementation within the solutions team.- 6 years of experience with customer-facing in the enterprise space, translating customer needs into solutions.- Ability to communicate in...

  • Industry Go-To-Market Expert, Cloud

    Há 2 dias

    São Paulo, São Paulo, Brasil Google Tempo inteiro

    **Minimum qualifications**:- 6 years of experience managing the development of technical solutions (i.e., SaaS sales, IaaS sales, PaaS sales) or go-to-market strategies and implementation within the industry team.- 6 years of experience with customer-facing in the enterprise space, translating customer needs into solutions.- Ability to communicate in...

  • Customer Retention Specialist

    3 semanas atrás

    Sao Paulo, Brasil Varsity Tutors Tempo inteiro

    Varsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect...

  • Especialista Go to Market

    4 semanas atrás

    Sao Paulo, Brasil FCamara Tempo inteiro

    O que você acha de trabalhar em uma empresa inovadora, que busca os melhores talentos, que motiva a sua criatividade para novas ideias, que visa sempre o bem-estar dos profissionais e o melhor uma empresa humanizada? **A FCamara** está em busca de um **Especialista Go to Market.** **O que você fará no dia a dia**: - Planejamento e desenvolvimento do...

  • Customer Experience Manager

    2 semanas atrás

    Sao Paulo, Brasil Factorial Tempo inteiro

    Hello! At Factorial we're looking for a **Customer Experience Manager - Brazilian Market **to help us take the company to the next level. We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world. **About...

  • Gerente de Go to Market

    3 semanas atrás

    Sao Paulo, Brasil Vivo Digital Tempo inteiro

    VP Estratégia e Novos Negócios Vivo Fintech **Local**: São Paulo - SP Temos a missão de transformar a Vivo através de novos produtos e serviços que gerem valor aos clientes e ao negócio. Atualmente já desenvolvemos diversas iniciativas que vão além do core business da Vivo e uma das verticais prioritárias é a área de Soluções...

  • Go-to-market Specialist, Strategic Engagements

    4 semanas atrás

    Sao Paulo, Brasil Google Tempo inteiro

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience.- 4 years of experience working with cross-functional teams and customer bases, managing multi-stakeholders projects.- 4 years of experience with planning activities such as developing planning models. - Ability to communicate in Portuguese and English fluently. **Preferred...

  • Analista Go to Market. Sr

    3 semanas atrás

    Sao Paulo, Brasil FCamara Tempo inteiro

    O que você acha de trabalhar em uma empresa inovadora, que busca os melhores talentos, que motiva a sua criatividade para novas ideias, que visa sempre o bem-estar dos profissionais e o melhor uma empresa humanizada? **A FCamara** está em busca de um **Analista **Go to Market.** **O que você fará no dia a dia**: - Planejamento e desenvolvimento do...

  • Coordenador de Go To Market

    Há 5 dias

    São Paulo, São Paulo, Brasil Lactalis Tempo inteiro

    Coordenador de Go To Market - Atuação Centro Oeste - VarejoSão Paulo - SPSerá responsável por:Desenvolver e executar estratégias de Go To Market Comercial para a região Centro-Oeste, alinhadas com os objetivos da Lactalis, garantindo maior nível de serviço ao Varejo e maximizando retorno financeiro da Região.Analisar o mercado regional, identificar...

  • B2C Product Management Supervisor

    Há 2 dias

    Sao Paulo, Brasil Talenses Sao Paulo Consultoria em Recursos Humandos Ltda. Tempo inteiro

    Multinacional de bens de consumo busca um(a) B2C Product Supervisor que será responsável por conduzir e operacionalizar os projetos de lançamento (go to market) dos produtos no mercado. Irá preparar e organizar as lâminas de produtos e do portfolio para lançamento no varejo, produzir as especificações dos produtos, conduzir detalhes, auxiliar na...

  • Go to Market Strategy

    Há 5 dias

    São Paulo, São Paulo, Brasil Experian Tempo inteiro

    Company DescriptionA Serasa Experian é a primeira e a maior Datatech do Brasil. Líder em soluções de inteligência para análise de riscos e oportunidades, com foco nas jornadas de crédito, autenticação e prevenção à fraude. Com tecnologia de ponta, inovação e os melhores talentos, transforma a incerteza do risco na melhor decisão, ajudando...

  • Customer Success Manager Latam

    3 semanas atrás

    Sao Paulo, Brasil TransferRoom Tempo inteiro

    TransferRoom is a hyper-growth B2B SaaS business on a mission to change the football transfer market for the better. We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers. Since our launch in 2017, clubs have...

  • Modern Work Go-to-market

    3 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...

  • Retention Program Manager, Retention

    3 semanas atrás

    Sao Paulo, Brasil Amazon Tempo inteiro

    We're seeking an experienced Retention Program Manager to drive the success of our retention initiatives within the Retention & Growth organization. This role will be crucial in developing and implementing strategies to enhance seller satisfaction, reduce attrition, and maintain a healthy marketplace ecosystem in Brazil. Key job responsibilities - Design...

  • Customer Success Manager

    3 semanas atrás

    Sao Paulo, Brasil Genesys Tempo inteiro

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Position Purpose The goal of this CSM role is to establish a life-long relationship between Genesys and Genesys’ customers...

  • Coordenador De Go To Market

    3 semanas atrás

    São Paulo, Brasil Lactalis Tempo inteiro

    Coordenador de Go To Market - Atuação Centro Oeste - VarejoSão Paulo - SPSerá responsável por:Desenvolver e executar estratégias de Go To Market Comercial para a região Centro-Oeste, alinhadas com os objetivos da Lactalis, garantindo maior nível de serviço ao Varejo e maximizando retorno financeiro da Região.Analisar o mercado regional, identificar...

  • CRM Manager Brazilian Market

    3 semanas atrás

    Sao Paulo, Brasil GG Poker Brasil Tempo inteiro

    **Job Title**: CRM Manager Brazilian Market **Reports to**: Marketing Manager **Location**: Remote/Home Office **Job Summary**: The CRM Manager will be directly responsible for creating and deploying regional campaigns promotions, lifecycles and managing the promotions calendar for Brazil. You will work with the Marketing Team and Global CRM Team to...

  • Strategy and Sales Operations Manager, Go-to-market

    4 semanas atrás

    Sao Paulo, Brasil Google Tempo inteiro

    Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 4 years of experience in business consulting or business and financial planning. - Experience in corporate planning, data modeling, and data analysis. - Ability to speak and write in English and Portuguese fluently. Preferred qualifications: - Experience in sales or...

  • Small Health Business Director

    2 semanas atrás

    Sao Paulo, Brasil Aon Tempo inteiro

    Aon is currently recruiting a **Small Health Business Director** to join our Brazil Team! In this role you will be in charge of developing customer service strategies, business expansion, team development/structure, value proposition by region, partnerships with brokers and Go-to-Market management (technology) for Small Business segment in Health...

  • Customer Retention Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Perforce Tempo inteiro

    At Perforce, we're a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We foster belonging, support collaboration, and encourage wellness.**Job Summary:** The Customer Success Director is seeking a skilled Customer Retention Specialist to join the Delphix Customer Success Team at...