Customer Success Manager Latam
4 semanas atrás
TransferRoom is a hyper-growth B2B SaaS business on a mission to change the football transfer market for the better. We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers.
Since our launch in 2017, clubs have used TransferRoom to facilitate over 3,000 transfers, and we are proud that today over 650 clubs from 60+ countries and 100+ leagues are currently using the platform.
We're looking for a Customer Success Manager based in Colombia to partner with elite level football agencies across the global football landscape and support them with their transfer strategy through our unique platform.
**What you’ll be doing**:
- Provide a great on-boarding experience for new football agencies that join TransferRoom.
- Build close relationships with our customers who are senior level decision makers at football agencies.
- Drive maximum usage on our platform and promote participation of your clients at TransferRoom events.
- Go above and beyond to solve customer issues.
- Optimise the activity of your portfolio on the platform to ensure that the overall objectives of all our customers are met during every transfer window.
- Responsible for the feedback loop from customers to our Product and Data teams.
- Collaborate closely with the Retention Team in relation to your clients' renewals - together with the Retention Team it will be your responsibility to ensure your customers don’t churn.
- Nurture relationships with your customers, ensuring their are maximizing their subscription and supporting the Retention team in identifying upgrade opportunities within your scope of customers.
- In partnership with the Finance & Retention teams you will be responsible for your customers experience with payments and billing.
- Through your portfolio’s network and relationships, you will provide lead generation to our sales team in your territories and elsewhere.
**Who you are**:
- You have a strong Customer Success or Account Management background in a subscription or membership business.
- Highly organised and an excellent, confident communicator online, on the phone and in person.
- Excellent customer-facing skills and full of energy and proactivity to drive engagement on the platform and success for our customers.
- Ability to build close relationships with decision makers at senior level within football agencies.
- Experience in sponsorship sales in a sports club or federation is a bonus.
- Expert knowledge of the global football landscape, and particularly across primary and secondary LATAM football market.
- Hands-on experience with online events and the various technologies that bring efficiency and scale to the experience.
- You're fluent in English and Spanish.
- You have a Full Drivers license.
- Willing to travel at least 50% of the time.
**What’s in it for you**:
- Work in a fast scaling category creating company with smart teammates who love what they do; we have an 85% Employee Satisfaction Score and a Likelihood to Recommend of 8.5.
- We are a unique combination of a scale up with security; a business that is growing at incredible pace yet profitable and with no layoffs to date nor on the horizon.
**Benefits we offer**:
- 33 days of paid days off per year.
- up to £500 per year towards any relevant training or professional development.
- Family leave: 1 month full pay for paternity leave or 3 months full pay for maternity leave. (eligibility is after the initial 3 month probation period)
- Team events during or after TransferRoom Summits.
- Birthday breakfast is on us. For team members based outside of the UK your birthday breakfast can be expensed.
- Employee referral scheme gives the chance to recommend or refer a qualified person you know for a position at TransferRoom. If they’re appointed you will receive a referral bonus of £1000 once they’ve completed their probation period successfully.
At TransferRoom, we believe in embracing diversity in all its forms and fostering an inclusive environment for all people to do their best work with us. We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, neurodiversity status or disability status. Diversity and inclusion are a priority for us, so we need to attract the best talent and create an environment that supports and includes them.
-
Customer Success Manager
2 semanas atrás
Sao Paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do:- Drive the product adoption to help customer achieve their...
-
Customer Success Manager
2 semanas atrás
Paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution
-
Customer Success Manager
Há 7 dias
Paulo, Brasil able. digital Tempo inteiroAbout the RoleAs a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates
-
Customer Success Manager
Há 3 dias
São Paulo, São Paulo, Estado de São Paulo, Brasil Variance Marketing ® Tempo inteiroCompany Description Variance Marketing helps service entrepreneurs with under 10 employees grow from $0-$100k MRR in 12 months by building an offshore sales team, optimizing lead generation, and automating service delivery. They have a track record of success with testimonials and case studies. Role Description This is a full-time remote role as a Customer...
-
Customer Success Manager
Há 2 dias
São Paulo, Brasil The BIG Jobsite Tempo inteiroAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do:- Drive the product adoption to help customer achieve their...
-
Customer Success Manager
4 semanas atrás
São Paulo, Brasil Able Digital Tempo inteiroAbout the Role:As a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Able Digital Tempo inteiroAbout the Role:As a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Estado de São Paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do: - Drive the product adoption to help customer achieve their...
-
Customer Success Manager
Há 5 dias
São Paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do:- Drive the product adoption to help customer achieve their...
-
Customer Success Manager
2 semanas atrás
São Paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do:- Drive the product adoption to help customer achieve their...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Software Ag Tempo inteiroIntroduza o cargo ou competência para procurar empregos relevantes Introduza a sua cidade ou código postal para mostrar empregos na sua localização Home Empregos para Customer Success Manager em São ... Desculpe Desculpe, de momento não há resultados para a sua pesquisa.Por favor, tente outro termo de pesquisa. Empregos mais procurados Deseja...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Sky Consulting Inc Tempo inteiroRemote from BrazilAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do:Drive the product adoption to help customer...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil SAS Tempo inteiro:Customer Success Manager - HybridNice to meet youWe're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2024. If you're looking for a...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: Drive the product adoption to help customer achieve their...
-
Customer Success Manager
2 semanas atrás
são paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: - Drive the product adoption to help customer achieve their...
-
Customer Success Manager
4 semanas atrás
Sao Paulo, Brasil Imperva Tempo inteiro**Customer Success Manager** **The Opportunity**: Do you want to build your career in one of the most innovative and growing industries within software? Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500. Reporting directly to the Director of Customer Success Management, the Customer...
-
Customer Success Manager
2 semanas atrás
São Paulo, SP, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: - Drive the product adoption to help customer achieve...
-
Customer Success Manager
2 semanas atrás
Greater São Paulo Area, BR Sky Consulting Inc. Tempo inteiroAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do:- Drive the product adoption to help customer achieve their...
-
Customer Success Manager
2 semanas atrás
Greater São Paulo Area, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: - Drive the product adoption to help customer achieve...
-
Customer Success Manager
2 semanas atrás
São Paulo, SP, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: - Drive the product adoption to help customer achieve their...
