Service Solution Manager Medtech Brazil/ Base:

Há 1 mês

Sao Paulo, Brasil Johnson & Johnson Tempo inteiro

**At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.**

**We are searching for the best talent for Service Solution Manager MedTech to be in Guarulhos/SP - Brazil.**

**In this role you will be responsible for**:

- Responsible for managing Field and Service Center operation
- Responsible for managing Customer Care and backoffice activities
- Responsible for Spare Parts inventory mangament, including replenishment
- Guarantee that the Service Center structure is aligned with the business/operation
- OPEX execution
- Responsible for KPIs and SLAs´ management
- Responsible for managing/leading new product release projects, including resources´ evaluation such as spare parts, tools, manpower and service center certification
- Lead and conduct proactive risk/mitigation strategies review with key internal stake holders.
- Works closely with all other departments to communicate customer concerns, feature requests and bug reports and plays a critical role in customers' satisfaction.
- Create synergy between the various franchises departments to drive proper alignment and improve customer satisfaction.
- Works with segments or customers to establish relationship with appropriate client contacts
- Manage Training Delivery for FSE’s training classes.
- Be the technical services representative when working with franchises, and new product launch teams to provide the Serviceability requirements for the next products.
- Responsible for communicating business related issues or opportunities to the next management level.
- Responsible for ensuring subordinates follow all Companies´s guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
- Responsible for ensuring personal and Company compliance with all local and Company regulations, policies, and procedures.

**Qualifications**:
**Experience and Education**:

- Bachelor’s degree or equivalent
- Preferred : Biomedical Engineering (or other engineering)
- Five to seven years related experience, customer support/customer relations/or technical support experience (ideally in health industry)
- 4 to 5 years field service experience (Direct field service environment required)
- Minimum experience of 3 to 5 years of people management experience
- Fluency in English language (mandatory)
- Intermediate Spanish - will be considered a plus

**Required knowledge skills, abilities, certifications**:

- Effective verbal and written communication skills
- Knowledge of Service management systems
- Organizational skills
- Influencing Skills
- Experience in continuous improvement process.
- Presentation skills

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