Business Integrity Manager

Há 2 dias


Rio de Janeiro, Brasil Infopulse Tempo inteiro

Infopulse Brazil is inviting talented professionals to join our project as a** Business Integrity Manager **for our long-standing client **BICS in our Rio office.**

Join the team of our customer BICS - a global telecommunications enabler with a physical network covering the entire globe
- Grow your expertise through interacting with A-level mobile carriers from all over the world;
- Get your hands on the vast network with on land, underwater, and space points of presence;
- Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.

Infopulse-BICS team has been growing since 2010and we are looking forward to growing with you

**Areas of Responsibility**:
Before opening the traffic and launching it for the customer, we do a pre-testing to make sure that the service is always provided well for all customers and to prevent any complaints.

In this role specialist will do testing for the whole messaging (not only sender ID and A2P, but also P2P, enterprise customers).

Testing (onboarding, recurring, ad-hoc):

- Detailed and specific testing via available testing tools including end-to-end testing
- Defining the best routing testing and giving the suggestion to the market managers
- Interaction with CSM (customer success managers) and market managers
- Be a vital part of messaging team and review testing activities to deliver high quality
- Translate customers’ requirements into test scenarios to cover the messaging flow as well deliver on customer satisfaction
- A close monitoring of the quality of our routes and routing changes related to the alerts
- Proactive monitoring (e.g. alerts in Splunk): quality, optimization
- Tickets management (rerouting): quality decrease, SMS red route customer (to be addressed to the respective MSM)
- Provide customer care support by handling the escalated customer tickets within the required timeframe
- Able to translate testing methods/result into a clear feedback for internal stakeholders
- Work with different stakeholders (messaging, technical, AM’s, etc) performing, and improving quality of end-to-end testing
- Follow and improve internal processes and tools, and deliver on the testing requirements
- Participate in all testing activities, monitor resolutions and retain documentation

**Qualifications**:
Ideally, specialist should combine 3 sets of skills: IT (understand the logic of programming, logic of IT systems, being able to identify the problem in the system), Telco (understand on practical level the technical side of SMS business), customer support (strong communication skills, being able to work with customers’ requests, provide solution and support to customer).
- 3 - 5 years’ experience within a technical role
- Strong Telecommunication and messaging domain experience
- Very solid understanding & working knowledge of Messaging Ecosystem, and A2P role in the business digital transformation
- Experience in creating and analyzing functional tests based on the requirements
- Good at test strategy analysis, systematic and delivery focused
- Good understanding of testing scenarios domain

**Will be an advantage**:

- Leadership skills, being able to coordinate and lead others
- Experience with testing automation tools

**Personal skills**:

- Strong oral and written communication skills
- Always looks for potential solutions to solve problems
- Strong critical thinking, attention to detail, and analytical skills
- Able to work collaboratively and effectively in a fast-paced environment
- Ability of working in a cross-functional dynamic teams
- Being autonomous and flexible

**Your contact for this vacancy is**:
**Ana Paula Freire**:
Junior HR Manager


  • Asset Integrity Manager

    7 meses atrás


    Rio de Janeiro, Brasil ABL Group Tempo inteiro

    **Description**: **Be the energy behind change. Join ABL Group.** ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more...


  • Rio de Janeiro, Brasil World Business Lenders, LLC Tempo inteiro

    World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. This is a Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern Time, Monday...


  • Rio de Janeiro, Brasil Executive Integrity Tempo inteiro

    Location: Rio de Janeiro - Sector: Shipping - Job type: Permanent - Salary: Competitive Salary + Benefits - Job Reference: BBBH1223_1708457796 **Job title**: Senior Manager - Infrastructure Projects (LNG) **Location**: Brazil or Argentina **Who are we recruiting for?** Executive Integrity are seeking a dynamic and experienced Senior Manager to join our...


  • Rio de Janeiro, Brasil Shell Tempo inteiro

    **The Role**: **Company description** As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity, and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork, and...


  • Rio de Janeiro, Brasil inDrive Tempo inteiro

    , Rio de Janeiro/São Paulo - We're expanding our operations in one of the most significant markets for inDrive, and opening the role of a Business Operations Manager who'll be responsible for the business growth for our biggest services inDrive.Couriers (P2B) and inDrive.Delivery (B2B) - in Brazil. Business Operations Manager oversees whole business...

  • Order to Cash Manager

    4 semanas atrás


    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    **Votre rôle**: The OTC Manager is accountable for the implementation and execution of the Order to Cash process from end to end for complex programs as defined in the contract. The OTC Manager interlocks with CBU Director, and cross functional team such as billing operations, sales operations and cash collections and has visibility of all financial,...

  • Project Manager

    4 meses atrás


    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    **Votre rôle**: The Project Manager leads a team through the project life cycle by establishing a plan that maximize value to the stakeholders, ensuring the execution of that plan and tracking the team’s performance against it. The project manager ensures that the project is optimize to prioritize value within balanced constraints and manages expectations...


  • Rio de Janeiro, Brasil TotalEnergies Tempo inteiro

    **Pays** Brésil **Lieu de travail** RIO DE JANEIRO-RIO METROPOLITAN CTR(BRA) **Domaine** Hyg Séc Sureté Sociét Env Qual **Lieu** Brazil **Expérience** Minimum 6 ans - Appuyez sur les touches espace ou entrée pour alterner la visibilité de la section.- **Education**:Bsc / Msc degree in Material / Mechanical Engineering focusing in material...


  • Rio de Janeiro, Rio de Janeiro, Brasil Executive Integrity Tempo inteiro

    Location: Global- Sector: Energy- Job type: Permanent- Salary: Competitive Compensation Package- Job Title: Senior Manager, Infrastructure Projects**Job Title**: Senior Manager - Infrastructure Projects (LNG)**About the Role**: We are seeking a highly experienced and dynamic Senior Manager to join our client, a leading player in the global energy sector. As...


  • Rio de Janeiro, Brasil inDrive Tempo inteiro

    Brazil, Rio de Janeiro - Hybrid - Full-time - Principal - We're expanding our operations in one of the most significant markets for inDrive, and opening the role of a Business Development (Operations) Manager who'll be responsible for the business growth in Brazil. Business Development Manager oversees whole business operations in the region aiming regional...


  • Rio de Janeiro, Brasil ABS Tempo inteiro

    The Business Development Manager individually drives market position and achievement of business outcomes through the Demand and Account Management/Commercial Operations Core Process. This position is the core sales position within the company responsible for new business/clients as well as managing/leveraging existing accounts. The Business Development...

  • Order to Cash Manager

    3 semanas atrás


    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    About the Role The OTC Manager is accountable for the implementation and execution of the Order to Cash process from end to end for complex programs as defined in the contract. The OTC Manager interlocks with CBU Director and cross-functional teams such as billing operations, sales operations, and cash collections, and has visibility of all financial,...

  • Integrity Engineer

    Há 1 mês


    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    Job Family: Operations - Onshore Engineer Location: Santos, BR, 11035-260 Rio de Janeiro, BR, 20021-290 As an SBMer, we value the contribution you are already making today. Now, see how a role change can develop you, and us, even more. Our Vision. SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for...


  • Rio de Janeiro, Brasil Ampelmann Tempo inteiro

    **Rio de Janeiro, Brazil**: **About Ampelmann** Ampelmann makes offshore access as easy as crossing the street. Our drive is to make offshore access safer and have a great career in the meantime. We combine the challenges of a large globally-operating organisation with a change-positive attitude and entrepreneurial spirit. Personal development and...


  • Rio de Janeiro, Brasil Heli-One Tempo inteiro

    Ir Além!: CHC provides unmatched helicopter services that enable our customers to reach beyond - to work in remote and challenging destinations that limit others - and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world - safely and reliably. All you have to do...


  • Rio de Janeiro, Brasil The Coca-Cola Company Tempo inteiro

    For 136+ years The Coca-Cola Company has grown to become the most recognizable brand in the world. As we have diversified our portfolio organically and inorganically, we are constantly adapting and leading the ever-changing market. As we navigate the dynamic global environment, we continue to evolve and innovate. As a Business Finance (Franchise) Sr....

  • Product Development Manager

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Catho Online Ltda. - Br - Manager Tempo inteiro

    Job Summary: We are seeking a highly skilled Product Development Manager to join our team at Catho Online Ltda. in Brazil. This is an exciting opportunity for a seasoned professional to lead the development and commercialization of assigned products, collaborating with Tier 1 factory personnel and technical teams.About Us: Our company is committed to being...

  • Order To Cash Manager

    3 semanas atrás


    Rio De Janeiro, Brasil Orange Business Tempo inteiro

    About the RoleThe OTC Manager is accountable for the implementation and execution of the Order to Cash process from end to end for complex programs as defined in the contract.The OTC Manager interlocks with CBU Director and cross-functional teams such as billing operations, sales operations, and cash collections, and has visibility of all financial,...


  • Rio de Janeiro, Brasil EXMO.com Tempo inteiro

    Are you passionate about the world of crypto and digital assets? Do you possess a strong knack for developing strategic partnerships and driving business growth? We are seeking a dynamic and driven individual to join our team as a **Business Development Manager**. In this role, you will have the unique opportunity to be at the forefront of the blockchain and...


  • Rio de Janeiro, Brasil Fortinet Tempo inteiro

    Objective: In this key role, you will manage, direct, and drive a sales team responsible for selling advanced security services to service providers, telecommunication companies and large enterprises in Latin America. Establishes plans and strategies to expand security service offerings, professional services, outsourcing of resident engineers, and technical...