Client Services Analyst

2 meses atrás


Rio de Janeiro, Brasil Dynatrace Tempo inteiro

Company Description

**Job Description**:
As a Client Services Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client’s overall business.

Dynatrace’s tools generate mountains of data, a lot of which clients don’t know how to make use of that’s where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You’ll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.

You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:

- Account management for 8+ clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts; running all customer touchpoint meetings
- Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement
- Creating detailed analysis for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise
- Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues
- Additional responsibilities include working with our team to improve process, identify training gaps and share ideas

**Qualifications**:
**Minimum Requirements**:

- Bachelor’s Degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines is required.
- 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way
- Must be able to communicate effectively in English, Spanish and Portuguese; both verbally and in writing

**Preferred Requirements**:

- Experience in data driven analysis - excellent at working with, understanding, analyzing data
- Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test
- Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
- Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
- Operates with a customer first focus
- Proven ability to work under pressure and to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
- Thinks proactively and tries to develop solutions rather than wait for an answer
- Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
- Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail

Additional Information- All your information will be kept confidential according to EEO guidelines.



  • Rio de Janeiro, Brasil Dynatrace Tempo inteiro

    As a Client Services Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client’s overall business. Dynatrace’s tools generate...

  • Client Services Support

    2 meses atrás


    Rio de Janeiro, Brasil Dynatrace Tempo inteiro

    Company Description **Job Description**: We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace. As a Remote Technical Customer Support, you will work...


  • Rio de Janeiro, Brasil Dynatrace Tempo inteiro

    We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace. As a Remote Technical Customer Support, you will work within our Insights Services team, supporting...

  • Credit Analyst I

    2 meses atrás


    Rio de Janeiro, Brasil World Fuel Services Tempo inteiro

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Credit Analyst I

    Há 6 dias


    Rio de Janeiro, Brasil World Fuel Services Tempo inteiro

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Service Desk Analyst

    3 semanas atrás


    Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

    about the role To provide professional technical support to customers from Orange Business. Monitor and proactively respond and communicate to alerts and events detection, avoiding/mitigating services disruptions and business impacts to customers Register in an electronic ticket system any support information, intervention and interaction with...

  • Service Desk Analyst

    1 semana atrás


    Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

    about the role To provide professional technical support to customers from Orange Business. Monitor and proactively respond and communicate to alerts and events detection, avoiding/mitigating services disruptions and business impacts to customers Register in an electronic ticket system any support information, intervention and interaction with...

  • Billing Analyst

    2 semanas atrás


    Niterói, Rio de Janeiro, Estado do Rio de Janeiro, Brasil Brunel Tempo inteiro

    Estamos buscando um Billing Analyst para atuar junto a um de nossos clientes de O&G em Niterói (RJ):O Billing Analysté responsável pelo faturamento dos serviços do time de campo. Esta posição exige amplas habilidades de suporte ao cliente, pois requer frequentes contatos com clientes e com empresas irmãs/sede. Este analista é responsável por...

  • Billing Analyst

    2 semanas atrás


    Niterói, Rio de Janeiro, Estado do Rio de Janeiro, Brasil Brunel Tempo inteiro

    Estamos buscando um Billing Analyst para atuar junto a um de nossos clientes de O&G em Niterói (RJ):O Billing Analysté responsável pelo faturamento dos serviços do time de campo. Esta posição exige amplas habilidades de suporte ao cliente, pois requer frequentes contatos com clientes e com empresas irmãs/sede. Este analista é responsável por...


  • Rio De Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...

  • Noc Service Analyst Iii

    2 meses atrás


    Rio de Janeiro, Brasil Equinix Tempo inteiro

    NOC Service Analyst III A Equinix é a empresa global de infraestrutura digital, operando mais de 245 data centers em todo o mundo e fornecendo interconexões para todas as principais nuvens e redes. As empresas precisam de um lugar para simplificar e reunir uma infraestrutura fragmentada e complexa que abrange ambientes de nuvem privada e pública. Nossa...

  • Logistics Analyst

    Há 1 mês


    Rio de Janeiro, Brasil Yinson Tempo inteiro

    **Date Posted**:14-Feb-2023**Legal Entity**:Yinson Boronia Serviços de Operação Ltda**Job Function**:Human Resources**Location**:Rio De Janerio**Employment Type**:Permanent- Yinson is a dynamic, equal opportunity employer with great organisational culture where people are valued and empowered to deliver - **powerful** solutions.- Position: Personnel...

  • Logistics Analyst

    2 semanas atrás


    Rio de Janeiro, Brasil Yinson Tempo inteiro

    **Date Posted**:14-Feb-2023**Legal Entity**:Yinson Boronia Serviços de Operação Ltda**Job Function**:Human Resources**Location**:Rio De Janerio**Employment Type**:Permanent- Yinson is a dynamic, equal opportunity employer with great organisational culture where people are valued and empowered to deliver - **powerful** solutions.- Position: Personnel...

  • Mud Logging Analyst

    2 semanas atrás


    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    Resumo do trabalho O Mud Logging Analyst (analista de registro de lama) é responsável por fornecer a área de trabalho segura, eficiente e confiável aos clientes. O analista de registro de lama do GSS identifica oportunidades para melhorar a prestação de serviços, implementa trabalho padrão e gerencia riscos durante a prestação de serviços. Essa...


  • Rio De Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...


  • Rio De Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...


  • Rio de Janeiro, Brasil Jonckers Tempo inteiro

    Hello there, We're currently looking for our part-timer Language Analyst Assistant, based in a timezone to cover for Americas (US, South America, or Canada). **What qualifications and knowledge should you have?**- Remote position, no specific location required (provided it complies with the time zone requirement above) - Part-time (max 20/hrs a week) -...


  • Rio De Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...


  • Rio De Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...


  • Rio De Janeiro, Brasil TechnipFMC Tempo inteiro

    TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical...