Client Services Support

3 semanas atrás


Rio de Janeiro, Brasil Dynatrace Tempo inteiro

Company Description

**Job Description**:
We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun and want to grow in their understanding of web and mobile performance. This is not just a job; it is a starting point for a career at Dynatrace.

As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers. You won’t be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role.

If you have always wanted to work in technology, Dynatrace could be the right company for you. Responsibilities include:

- Work closely with an internal Analyst to provide support and training for the Digital Experience product line for your clients
- Assist in configuration and implementation of best practices and maintain a customer’s Dynatrace environment based on communicated customer business goals
- Responsible for an in depth, technical understanding of the Dynatrace Digital Experience product (Real User Data, Session Replay and Synthetic data)
- Create and manage web and mobile measurements scripts
- Analyze day to day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal Analysts
- Proactively identify issues, escalating to appropriate team members as needed and communicating progress

**Qualifications**:
**Minimum Requirements**:

- Associate’s Degree in a technology related field is required
- Minimum of 1 year of experience in technology related field
- Must be able to communicate effectively in English, Spanish and Portuguese; both verbally and in writing

**Preferred Requirements**:

- Bachelor’s Degree in a technology related field is preferred
- Experience in data driven analysis - excellent at working with, understanding and analyzing data

This role can work remotely within Brazil

Additional Information- All your information will be kept confidential according to EEO guidelines.



  • Lauro de Freitas, Brasil Smiths Group Tempo inteiro

    Location: Latin America, Brazil, Lauro de Freitas- Ref: JOHNCRANELATAM00816- Division: John Crane- Job Function: After Sales Service RepairFIELD SERVICE/SUPPORT TECHNICIAN (VIBRATION & THERMOGRAPHY) FIELD SERVICE/SUPPORT TECHNICIAN (VIBRATION & THERMOGRAPHY)

  • IT Support Manager

    Há 4 dias


    Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

    **Req Id**:11943**Job Family**:IT**Location**:Rio de Janeiro, BR, 20021-290**ROLE PROFILE** The IT Support Manager is responsible for leading, utilizing, building, and maintaining the team to correctly support and deliver the set objectives that will increase the overall quality and efficiency of the support team.**ROLE CONTRIBUTION** To ensure that the...

  • Desktop Support L2

    4 semanas atrás


    Rio De Janeiro, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the largest IT services companies in the world!! Here you can transform your career!Why join TCS? Here at TCS we believe that people

  • Analista de Fund Services

    1 semana atrás


    Rio de Janeiro, Brasil BTG Pactual Tempo inteiro

    Analista de Fund Services - Middle Support na BTG Pactual Rio de Janeiro No seu dia a dia: Acompanhar o fluxo de movimentação/liquidação diária dos cotistas nos fundos Onshore (Fundos líquidos CVM555, Fundos de Investimento em Participações - FIP, Fundos de Investimento Imobiliário - FII, Fundos de Investimento Creditório - FIDC) e...


  • Rio de Janeiro, Brasil RINA Tempo inteiro

    Posting Date: 22 Jan 2024- City: Rio de Janeiro- Location: Rio de Janeiro, BR- Contract Type: Fixed-Term- Division: Energy Procurement Solutions- Level of experience: IntermediateRINA is currently recruiting for a **Operations Support Analyst** to join its office in **Rio de Janeiro, Brazil** **within the Energy Procurement Solutions...

  • Desktop Support Engineer

    4 semanas atrás


    Rio de Janeiro, Brasil LAN IT 24 Tempo inteiro

    We at LAN-IT 24 (Germany) are currently looking for First Level Supporter wanted Following Locations. (1) China (Changzhou) (2) China (Shanghai)Start: ASAP Duration: 1 year (with option) Full time (Mon-Fri/40h) 100% Onsite   Tasks:-   Provide first/second level contact and problem resolution for customer issuesProvide timely communication on issue status...

  • Legal Assistant

    4 semanas atrás


    Rio de Janeiro, Brasil World Fuel Services Tempo inteiro

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Team You’ll Work With Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.  As a Support Analyst, you will have the opportunity to support one of product lines including: , , and . About You ...


  • Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Team You’ll Work With Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.  As a Support Analyst, you will have the opportunity to support one of product lines including: , , and . About You ...

  • Billing Analyst

    4 semanas atrás


    Rio de Janeiro, Brasil World Fuel Services Tempo inteiro

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Customer Support Specialist

    3 semanas atrás


    Rio de Janeiro, Brasil Bitfinex Tempo inteiro

    How We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking...


  • Rio de Janeiro, Brasil Groupe Kering Tempo inteiro

    Summary Role Mission The Gucci Senior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client...


  • Rio de Janeiro, Brasil Varsity Tutors Tempo inteiro

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...


  • Rio de Janeiro, Brasil Noble Drilling Services Inc. Tempo inteiro

    Title: Senior Tax / Accounting Analyst Department: Remedy Finance Reports to: Senior Manager, Regional Finance Location: Macaé - Brazil - GL Accounts analysis and reconciliation and month end close - Tax Master data maintenance - Responsible for manual entries made by the department, not only by processing them in the system, but also to create them and...


  • Rio de Janeiro, Brasil ENGIE Brasil Tempo inteiro

    Solutions: “Through a complete portfolio focused on the decarbonization of energy infrastructures, ENGIE offers integrated solutions capable of transforming cities and companies so that they make the best use of energy based on two pillars: reducing costs and CO2 emissions. In this way, customized solutions for Solar energy self-production, Energy...


  • Rio de Janeiro, Brasil ENGIE Brasil Tempo inteiro

    Solutions: “Through a complete portfolio focused on the decarbonization of energy infrastructures, ENGIE offers integrated solutions capable of transforming cities and companies so that they make the best use of energy based on two pillars: reducing costs and CO2 emissions. In this way, customized solutions for Solar energy self-production, Energy...


  • Rio de Janeiro, Brasil FAY NET SA Tempo inteiro

    Descrição da vaga Somos um provedor de internet banda larga por fibra óptica, com foco no cliente e que tem como objetivo proporcionar a melhor experiência em conexão possível. Buscamos profissionais comprometidos e alinhados com nossa missão e valores de excelência na prestação de serviços e o comprometimento na relação com o cliente e com os...


  • Rio De Janeiro, Brasil Alloha Fibra Tempo inteiro

    Olá! Somos o Polo Sumicity! Provedor de internet banda larga por fibra óptica, **responsável pelas marcas Click Telecom, Giga+ Fibra, Sumicity e Univox** **Fibra. **Fazemos parte da maior empresa independente de fibra óptica do Brasil: a Alloha Fibra Nosso time é formado por #GentedeFibra, que tem o propósito de proporcionar acesso à internet de...

  • Client Advisor

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Burberry Limited Tempo inteiro

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...


  • Rio de Janeiro, Brasil Aon Corporation Tempo inteiro

    Descrição da postagem: **Assistente de Serviço ao Cliente - Resseguros** Você prospera em um ambiente de ritmo acelerado, onde sua entrada e experiência são levadas em consideração? As palavras “dinâmico” e “inovador” animam seus ouvidos? Se você respondeu “SIM!”, este pode ser o próximo passo em sua carreira como Assistente de...