Incident Management Analyst

2 meses atrás


Rio de Janeiro, Brasil Orange Business Tempo inteiro

**Votre rôle**:
To conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.
- To provide a professional first technical point of contact for the customer.
- Basic and Medium complexity fault-related cases diagnose and/or repair by effectively utilising software diagnostics and other network/product utility programs.
- To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.
- To perform technical escalations in line with company procedure.
- To monitor systems, customer networks and products, and deal with alerts and events as appropriate.
- To liaise and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate.
- Document all troubleshooting and a case management actions via the electronic case management system.

Other (if applicable):

- Shift work may be required.

**Votre profil**:
Excellent customer skills are required.
- Good interpersonal and communication skills.
- Good time management, and organisational skills.
- Ability to work under pressure.
- Ability to deal with multiple tasks.
- Team work, uses a team approach to solve problem when appropriate.
- A determination to process tasks according to pre-defined processes is essential.
- Ability to build relationships with peer and management levels both with clients and the company management.
- Proactive, self motivated and determined attitude.
- Basic knowledge about ITIL.
- Problem solving skills.
- Tenacity.
- To be inquisitive.
- Flexibility in terms of working hours.
- Proficient in English and Portuguese.

**Le plus de l'offre**:
The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Medical plan

Dental plan

Life insurance

Meal allowance

Transportation allowance

Bonus plan

Gympass

Day care

Private pension fund

Birthday gift (day off)

Give a day, get a day (day off)

Maternity Leave (6 months + 1.5 year of teleworking)

Paternity Leave (15 days + 5 months and 15 days of teleworking)

Orange Employee Solutions (psychological and legal assistance)

Shiatsu

Labor gymnastic

Teleworking Reimbursement

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI



  • Rio de Janeiro, Rio de Janeiro, Brasil Airswift Tempo inteiro

    About the RoleAirswift is seeking a skilled Analyst to join our team in Rio de Janeiro, working on an outsourced contract with a major Oil and Gas Operator.Key ResponsibilitiesSupport Equinor cost control projectsCollaborate with performance management analysts as neededPrepare G&A budgets and cost analysis, supporting senior analysts on follow-up costs with...

  • Incident Manager

    2 meses atrás


    Rio de Janeiro, Brasil Orange Business Tempo inteiro

    **Votre rôle**: RESPONSIBILITIES ¿ Be part of D-NSOC team. - Ensure SLA of Incidents are respected. - Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. - Implement and coordinate the simple and standard changes & get the...

  • EHS Regulatory Analyst

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Environmental Resources Management Tempo inteiro

    Job SummaryEnvironmental Resources Management is seeking a skilled EHS Regulatory Analyst to join our team. As a key member of our compliance content production team, you will play a vital role in finding, analyzing, processing, and monitoring regulations, primarily in the areas of environmental, health, and safety.Key ResponsibilitiesConduct research into...

  • Onsite Support Analyst

    4 meses atrás


    Rio De Janeiro, Brasil Schlumberger Tempo inteiro

    The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. - **In Junior Level...


  • Rio de Janeiro, Rio de Janeiro, Brasil INDI Staffing Services Tempo inteiro

    About the RoleWe're seeking a skilled PMO Analyst to join our team at INDI Staffing Services.As a key member of our project delivery team, you'll play a crucial role in ensuring the smooth operation of our projects. Your primary responsibility will be to provide administrative support to our project managers, ensuring that all projects are delivered on time,...

  • Analyst, Label Management

    5 meses atrás


    Rio de Janeiro, Brasil Sony Music Entertainment Brazil Tempo inteiro

    The Orchard is a renowned music distribution company that operates in 45 different markets worldwide. We specialize in distributing music from independent artists and work with labels of all sizes to make their music and video accessible across hundreds of digital and physical retailers worldwide, with our state-of-the-art operations and an exceptional...


  • Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Tempo inteiro

    Incident Manager**Key Responsibilities**:Participating in the D-NSOC team to ensure the effective management of incidents.Ensuring the respect of SLA for incidents.Implementing and coordinating changes and managing the change process within the agreed-upon timeframe.**Accountabilities**:Be the customer's primary contact for critical incidents and sensitive...


  • Rio De Janeiro, Brasil Diamond Offshore Tempo inteiro

    Overview: Diamond Offshore owns and operates one of the largest fleets of offshore drilling units in the world. As a leader in deepwater drilling, Diamond Offshore provides contract drilling services to the energy industry around the globe. Headquartered in Houston, Texas, the Company also maintains primary regional offices in Australia, Brazil, and...

  • Senior Project Analyst

    5 meses atrás


    Rio de Janeiro, Brasil Viasat, Inc. Tempo inteiro

    About us: One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an...


  • Rio de Janeiro, Rio de Janeiro, Brasil Mfs Investment Management Tempo inteiro

    About the RoleMFS Investment Management is seeking a highly motivated and detail-oriented Equity Research Associate to join our team. As a key member of our fundamental equity research team, you will be responsible for gathering information on companies, developing interview questions, and synthesizing data to assess a company's growth prospects and...

  • Crew Analyst Brasil

    6 meses atrás


    Rio de Janeiro, Brasil OSM Brasil Tempo inteiro

    We are now looking for a Crew Analyst to join our office in Rio de Janeiro/RJ **Responsibilities**: - Keep the Training Matrix in compliance; - Endorsement Requests; - Medical exams and flag scheduling; - Shedule Trainings; - Upload certificates, documents and Medical exams to OSM Thome's crew management system; **Requirements**: - Advanced English; -...


  • Aparecida de Goiânia, Goiás, Brasil Empresa De Serviço De Distribuição Tempo inteiro

    We are looking for a skilled Business Analyst to join our team in IT Project Management. As a Business Analyst, you will be responsible for analyzing business needs and developing solutions to meet those needs. Key responsibilities include:Key Responsibilities:Analyzing business needs and developing solutions to meet those needsCollaborating with...


  • Pinheiros (distrito de São Paulo), Brasil Rehva Tech LTDA Tempo inteiro

    Job Title: Senior Security AnalystWe are seeking a highly skilled Senior Security Analyst to join our team at Rehva Tech LTDA. As a Senior Security Analyst, you will play a critical role in ensuring the security and integrity of our systems and data.Key Responsibilities:Security Incident Management and Response: Escalate and manage security incidents/alerts...


  • Rio de Janeiro, Rio de Janeiro, Brasil RHFOOD Tempo inteiro

    Job DescriptionWork schedule: Monday to Friday, 9am to 6pm, Barra da Tijuca location (must live nearby).We are seeking an experienced Administrative HR Analyst to join our team at RHFOOD.Key responsibilities:Payroll processing and Excel managementTreatment of points and passesPersonnel management and operational rulesInterviews and extra payment...

  • Crew Analyst Position

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Osm Brasil Tempo inteiro

    We are seeking a highly skilled Crew Analyst to support our office in Rio de Janeiro/RJ.**Key Responsibilities:**Ensure the Training Matrix is up-to-date and compliant;Process Endorsement Requests;Coordinate Medical exams and flag scheduling;Schedule Trainings;Upload certificates, documents, and Medical exams to OSM Thome's crew management...


  • Rio de Janeiro, Rio de Janeiro, Brasil Abbott Laboratories Tempo inteiro

    At Abbott Laboratories, we are seeking an experienced Quality Assurance Operations Analyst to join our team. As a key member of our quality team, you will be responsible for ensuring that our products meet the highest standards of quality.The Quality Assurance Operations Analyst will be responsible for:Supporting the PL Analyst in operationalizing the Raw...

  • Project Analyst

    5 meses atrás


    Rio De Janeiro, Brasil HMH Tempo inteiro

    About us HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as...


  • Feira de Santana, Bahia, Brasil Cs RH Recursos Humanos Ltda Tempo inteiro

    About the Role: We are seeking a skilled Business Analyst to join our team. As a Business Analyst with project management expertise, you will be responsible for analyzing business needs and developing solutions to drive growth and improvement.Key Responsibilities:Conduct business needs analysis and develop solutions to drive growth and improvementCollaborate...

  • Project Analyst

    2 meses atrás


    Rio de Janeiro, Brasil NOV Inc. Tempo inteiro

    As a Project Analyst, you will support the project management department during the execution of projects, following the manufacturing process, creating project documentation, ensuring that customer requirements are been fulfilled, following NCRs closure and attending production daily meetings, among other activities defined as part of the project...

  • Strategic Planning Analyst

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Technipfmc Plc Tempo inteiro

    Job Title: Sr Planning AnalystAt TechnipFMC, we're committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration. We're seeking a skilled Sr Planning Analyst to join our team of over 20,000 professionals worldwide.Job Purpose:As a Sr Planning Analyst, you'll be...