Customer Service Representative

1 semana atrás


Sao Paulo, Brasil Matthews International Corporation Tempo inteiro

***:
**JOB RESPONSIBILITIES**:

- Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
- Ensure order instructions and information are submitted accurately and per customer specifications.
- Maintain current and accurate order entry information in all required software programs.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Additional duties as assigned.

**QUALIFICATIONS / REQUIREMENTS**:

- High School Diploma or GED
- Associate Degree or equivalent from two-year college or technical school preferred.
- 3+ years of previous customer service experience preferred; or equivalent combination of education and experience
- Occasional travel either locally, nationally, and/or internationally may be required.
- Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
- Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
- Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
- Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
- Ability to work with and influence peers and senior management
- Self-motivated with critical attention to detail, deadlines and reporting
- Ability to work overtime as necessary.

**PHYSICAL ASPECTS / WORK ENVIRONMENT**:

- Regularly required to stand; walk; sit; and talk, hear and see.
- Occasionally lift and/or move up to 10 pounds.
- Reasonable accommodations may be made to enable individuals to perform the essential functions.



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